Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Clayton Petsch
on May 28, 2026
Posted by: XMaytag
[This review was collected as part of a promotion.] So far so good! Carbon finish is really nice...
Response from frigidaire.comBy John, Online Outreach Specialist, May 28, 2026
Hello, XMaytag. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious
on May 28, 2026
Posted by: Ryg22
[This review was collected as part of a promotion.] I needed an extra freezer for the space, this one is just the right amount of deep with lots of shelves and easy to organize.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 29, 2026
Dear Valued Customer,
Thank you for your 5-star review! We’re glad to hear the freezer is the right fit for your space and that the depth, shelving, and organization features are working well for you. We truly appreciate your support and hope it continues to meet your needs for years to come.
If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to assist you.
Best regards,
Christian
Thank you for your 5-star review! We’re glad to hear the freezer is the right fit for your space and that the depth, shelving, and organization features are working well for you. We truly appreciate your support and hope it continues to meet your needs for years to come.
If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to assist you.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 29, 2026
Posted by: Silent freezer
[This review was collected as part of a promotion.] Whisper quiet freezer
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 29, 2026
Dear valued Customer!
Thank you for sharing your feedback on your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer, model FRUF2020AW. We’re delighted to hear that you’re enjoying how quiet it operates.
A whisper-quiet performance is exactly what we aim for, especially in spaces like garages where dependable and unobtrusive operation makes a big difference. We truly appreciate you choosing Frigidaire and taking the time to share your experience. We hope your freezer continues to serve you well for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer, model FRUF2020AW. We’re delighted to hear that you’re enjoying how quiet it operates.
A whisper-quiet performance is exactly what we aim for, especially in spaces like garages where dependable and unobtrusive operation makes a big difference. We truly appreciate you choosing Frigidaire and taking the time to share your experience. We hope your freezer continues to serve you well for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love ❤️
on May 29, 2026
Posted by: Doughboy88
[This review was collected as part of a promotion.] We love our new freezer. It has so much room and looks great too.
Response from frigidaire.comBy John, Online Outreach Specialist, May 29, 2026
Hello, Doughboy88. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice freeze. Works great. Shelfs should have been open metal.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 1, 2026
Hi, Walter Rodriguez! We’re really glad to hear your Frigidaire freezer is working great for you!
We also appreciate your feedback about the shelving. Your preference for open metal shelves is helpful insight, and we understand how that could improve airflow and storage flexibility. We’ll be sure to share your comments with our product team for review.
If you ever need assistance or have questions, you can reach us via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
We also appreciate your feedback about the shelving. Your preference for open metal shelves is helpful insight, and we understand how that could improve airflow and storage flexibility. We’ll be sure to share your comments with our product team for review.
If you ever need assistance or have questions, you can reach us via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on May 29, 2026
Posted by: Mags11
[This review was collected as part of a promotion.] The freezer works great! It was exactly what our family needed to add more freezer storage space. It does seem to run a lot so we do it hear it often but we have it in the laundry room and can just shut the door. So I wouldn’t want it in an area that is open to where people hang out because it would probably get annoying.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 1, 2026
Hi Mags11!
Thank you for taking the time to share your feedback.
We’re glad to hear that your freezer is meeting your family’s needs and providing the extra storage space you were looking for. It’s also helpful to know that the unit has been a good fit for your laundry room setup.
We understand your comments regarding the operating noise. Even when a unit is functioning as designed, we recognize that sound levels can still impact where a product is best placed in the home. Your feedback is appreciated and will be shared with the appropriate teams for review.
Thank you for choosing Frigidaire and sharing your experience. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback.
We’re glad to hear that your freezer is meeting your family’s needs and providing the extra storage space you were looking for. It’s also helpful to know that the unit has been a good fit for your laundry room setup.
We understand your comments regarding the operating noise. Even when a unit is functioning as designed, we recognize that sound levels can still impact where a product is best placed in the home. Your feedback is appreciated and will be shared with the appropriate teams for review.
Thank you for choosing Frigidaire and sharing your experience. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 29, 2026
Posted by: JR nickname
[This review was collected as part of a promotion.] Works well . Plenty of room . Quiet.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 1, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your upright freezer is working well, providing plenty of storage space, and operating quietly.
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you taking the time to share your experience.
For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy with Frigidaire freezer
on May 30, 2026
Posted by: Tdgd77
[This review was collected as part of a promotion.] We just purchased this freezer a week ago but went with the Frigidaire because we had our Frigidaire freezer for 40 years just give up Gloria and tom davis
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Tdgd77!
Thank you for taking the time to share your feedback. We are truly honored to hear about your long history with Frigidaire and that your previous freezer served you for 40 years.
It is wonderful to know that you chose Frigidaire again for your new purchase, and we are glad to hear you are pleased with it so far. Your continued trust in our brand means a great deal to us, and we hope your new freezer provides you with many more years of reliable performance.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are truly honored to hear about your long history with Frigidaire and that your previous freezer served you for 40 years.
It is wonderful to know that you chose Frigidaire again for your new purchase, and we are glad to hear you are pleased with it so far. Your continued trust in our brand means a great deal to us, and we hope your new freezer provides you with many more years of reliable performance.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com