Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
freezes food
on May 22, 2026
Posted by: 13131313
[This review was collected as part of a promotion.] I bought it to keep food frozen and it does. I also bought it because it will hold more than my old one.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 25, 2026
Hi, 13131313! Thank you for sharing your feedback on your new Frigidaire upright freezer! We’re glad to hear it’s doing exactly what you needed—keeping your food properly frozen while also providing the extra storage space you were looking for compared to your previous unit.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 23, 2026
Posted by: Kgrr
[This review was collected as part of a promotion.] Works great! Easy set up cool down quickly easy to see what is in freezer. One thing the bottom drawer gets caught on door. It shifted during shipment .some of the shelves were all jumbled.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 26, 2026
Hi there. We’re glad to hear it’s working great and that you’re finding it easy to set up and use. We’re sorry to hear about the bottom drawer and shelving being out of alignment after shipment—that’s not what we want for your experience. If you’d like, our support team can help walk you through adjusting the drawer and shelves so everything moves smoothly.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Freezer By Far
on May 23, 2026
Posted by: Tees Freeze
[This review was collected as part of a promotion.] I love this freezer. Great storage capacity.
Response from frigidaire.comBy John, Online Outreach Specialist, May 25, 2026
Hello, Tees Freeze. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 25, 2026
Posted by: Denny boy
[This review was collected as part of a promotion.] Plugged it in and within minutes it was cold enough to freeze water, and it made no noise about it.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 25, 2026
Dear our valued customer,
Thank you for your 5-star review and for choosing our appliance. We’re delighted to hear that it cooled quickly and operates so quietly for you. Your feedback is greatly appreciated and helps us continue to focus on delivering fast, efficient, and reliable performance. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for your 5-star review and for choosing our appliance. We’re delighted to hear that it cooled quickly and operates so quietly for you. Your feedback is greatly appreciated and helps us continue to focus on delivering fast, efficient, and reliable performance. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Tower concept
on May 27, 2026
Posted by: Jerri k
The tower cooling concept is amazing. Freezer doesn't run continuously for it cools the entire freezer and not a trickle down concept.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 28, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the tower cooling design and noticing how effectively it helps maintain consistent temperatures throughout the freezer. It’s great to know the performance is meeting your expectations. We appreciate you choosing Frigidaire and hope your appliance continues to serve you well for years to come!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
2nd Freezer
on May 27, 2026
Posted by: MissKenmore
[This review was collected as part of a promotion.] So far so good. This is our 2nd freezer. Had the first one ten days and it went bad. Then took a week to get a replacement. I think someone should carry them in stock. So we was forced to find relatives to help store our food so we would not loose ALL of it. So far we have had the 2nd one for 7 days and so far so good.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 28, 2026
Hi there. Thank you for your feedback and for sharing your experience. We’re glad to hear your replacement freezer has been working well so far. We’re very sorry for the inconvenience you experienced with the initial unit and the time it took to get a replacement, as well as the disruption it caused with your food storage. We understand how important reliable cooling is and appreciate you bearing with the process. We hope your new freezer continues to perform reliably moving forward, and we’re here if you need any assistance.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Freezer
on May 27, 2026
Posted by: Maggiesfreezer
[This review was collected as part of a promotion.] Has lots of room, but doesn’t take up a lot of space. We got a good deal on it too!
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 29, 2026
Hello there, Maggiesfreezer! Thank you for sharing your feedback! We’re glad to hear your Frigidaire appliance offers plenty of interior space while still fitting well within your kitchen layout. It’s also great to know you were able to get a good value on your purchase. That’s always a plus.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
It’s perfect!
on May 28, 2026
Posted by: LindaMB
[This review was collected as part of a promotion.] I was looking for an affordable roomy freezer. This was it! It works great and has tons of space. I wish it had an alarm when the door is left open but otherwise it’s perfect. Even has a light inside.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for taking the time to share your feedback. We’re glad to hear that the freezer has provided the spacious capacity and reliable performance you were looking for at an affordable price.
It’s also great to know you’re enjoying features like the interior lighting and roomy storage space. We appreciate your suggestion regarding a door-open alarm, and we will share your feedback with our product development team as we continue improving our products and features.
Thank you again for choosing our freezer and for your valued review. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for taking the time to share your feedback. We’re glad to hear that the freezer has provided the spacious capacity and reliable performance you were looking for at an affordable price.
It’s also great to know you’re enjoying features like the interior lighting and roomy storage space. We appreciate your suggestion regarding a door-open alarm, and we will share your feedback with our product development team as we continue improving our products and features.
Thank you again for choosing our freezer and for your valued review. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com