Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Great freezer
on May 17, 2026
Posted by: Edieteacher
[This review was collected as part of a promotion.] I love the carbon color of the freezer & that I won’t have to defrost it. It has kept a constant 30 degree temperature so far. I had never heard of garage ready ,so I’m interested to see how it does in the hot summers here in Florida. Hope it lasts as our last freezer which was 38 years.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 20, 2026
Hi, Edieteacher! Thank you for sharing your feedback! We’re delighted to hear you love the carbon color and the convenience of the frost-free design on your upright freezer. It’s also wonderful to know it’s maintaining a consistent temperature and that you’re excited to experience the garage-ready feature during those hot Florida summers. We truly appreciate your trust in our brand and hope your new freezer serves you well for many years to come!
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’re always happy to help. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’re always happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lots of room
on May 19, 2026
Posted by: NicoleK5
[This review was collected as part of a promotion.] I cook a lot and always need more freezer space. The upright is perfect and has lots of room
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 20, 2026
Hi NicoleK5!
Thank you for taking the time to share your feedback with us. We are so pleased to hear that your upright freezer is meeting your needs and providing the additional storage space you were looking for.
It’s great to know that it offers plenty of room for your cooking and freezing needs, and we truly appreciate your kind words about its usefulness in your home.
We sincerely appreciate you choosing Frigidaire and sharing your experience with us.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback with us. We are so pleased to hear that your upright freezer is meeting your needs and providing the additional storage space you were looking for.
It’s great to know that it offers plenty of room for your cooking and freezing needs, and we truly appreciate your kind words about its usefulness in your home.
We sincerely appreciate you choosing Frigidaire and sharing your experience with us.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks nice and is roomy
on May 20, 2026
Posted by: David Shu
[This review was collected as part of a promotion.] Very happy with this freezer has plenty of space! It looks clean. This is my second freezer as the first one broke right after a year - home this one lasts longer!
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 22, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that you’re happy with the spacious interior and clean appearance of your freezer.
At the same time, we’re sorry to hear that your previous unit stopped working so soon. We understand your concern and truly appreciate you giving Frigidaire another chance. We hope this freezer serves you reliably for many years to come.
Thank you again for your honest review and continued support. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
At the same time, we’re sorry to hear that your previous unit stopped working so soon. We understand your concern and truly appreciate you giving Frigidaire another chance. We hope this freezer serves you reliably for many years to come.
Thank you again for your honest review and continued support. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 20, 2026
Posted by: B Rad the Second
[This review was collected as part of a promotion.] What I particularly liked about this freezer is that I could purchase another shelf. The shelves are very easy to move. I can put items on the door and they don’t fall off like my previous freezer. And it’s very well lit. I am enjoying it quite a bit.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 21, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re enjoying your freezer and that the adjustable shelving, door storage, and bright interior lighting are all making it easier and more convenient to use. It’s great to know these features are working well for you.
We appreciate you taking the time to share your experience. If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We appreciate you taking the time to share your experience. If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on May 20, 2026
Posted by: Kitchenwitcher
[This review was collected as part of a promotion.] Got this freezer for a meat freezer. It’s sleek, sensible, and has lots of room. I especially appreciate the generous size of the door shelving! The door is reversible and it seals well. All in all, it’s exactly what I wanted.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 22, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that your freezer is working perfectly for your needs as a meat freezer.
It’s wonderful to know that you’re enjoying the spacious interior, generous door shelving, sleek design, and reversible door feature. We’re especially happy to hear that it’s exactly what you were looking for.
Thank you again for your kind words and for choosing Frigidaire. We hope your freezer continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that you’re enjoying the spacious interior, generous door shelving, sleek design, and reversible door feature. We’re especially happy to hear that it’s exactly what you were looking for.
Thank you again for your kind words and for choosing Frigidaire. We hope your freezer continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Appliance
on May 20, 2026
Posted by: Terry77
[This review was collected as part of a promotion.] Nice looking freezer. Like the room it has.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 25, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that you’re enjoying your freezer and that you’re happy with the storage space it provides.
It’s wonderful to know that the design and capacity are working well for your needs. We truly appreciate your kind words and support.
Thank you again for choosing Frigidaire. We hope your freezer continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that the design and capacity are working well for your needs. We truly appreciate your kind words and support.
Thank you again for choosing Frigidaire. We hope your freezer continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 21, 2026
Posted by: tallyho
[This review was collected as part of a promotion.] I really love how much space there is in the freezer. The only thing I don’t like is the bottom shelf had a basket and the basket doesn’t fit very well so the door doesn’t close all the time.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 22, 2026
Hello Tallyho, thank you for sharing your feedback. We’re glad to hear you’re really enjoying the spacious interior of your freezer.
We’re sorry to hear about the issue with the bottom basket not fitting properly and affecting the door closure. That’s certainly not the experience we want for our customers, and we understand how inconvenient that can be. Your comments are very helpful, and we will pass them along to our product team for review.
In the meantime, we recommend double-checking that the basket is fully seated in its designated position, as improper alignment can sometimes prevent the door from sealing correctly. If the issue continues, our Customer Support team would be happy to help you troubleshoot further or review replacement options if needed.
If you have any additional suggestions, comments, or concerns, please feel free to reach out via Live Chat on our website or contact us at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and we appreciate your feedback. - Maico
We’re sorry to hear about the issue with the bottom basket not fitting properly and affecting the door closure. That’s certainly not the experience we want for our customers, and we understand how inconvenient that can be. Your comments are very helpful, and we will pass them along to our product team for review.
In the meantime, we recommend double-checking that the basket is fully seated in its designated position, as improper alignment can sometimes prevent the door from sealing correctly. If the issue continues, our Customer Support team would be happy to help you troubleshoot further or review replacement options if needed.
If you have any additional suggestions, comments, or concerns, please feel free to reach out via Live Chat on our website or contact us at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and we appreciate your feedback. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frost free!
on May 21, 2026
Posted by: AnneWT
[This review was collected as part of a promotion.] Finally after 40 years,I have a Frost Free freezer! It’s has lots of space and is well thought out from the width of the shelves to the lighting. I’m so glad to finally have these new freezer.
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 22, 2026
Hello AnneWT!
Thank you for taking the time to share your feedback about your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer, model FRUF2020AN.
We are delighted to hear that after many years, you are finally enjoying the convenience of a frost-free freezer. It is wonderful to know that the spacious interior, thoughtful shelf design, and interior lighting have exceeded your expectations and made organizing your frozen foods easier and more convenient.
Your satisfaction means a great deal to us, and we are so happy that your new freezer has been such a positive addition to your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer, model FRUF2020AN.
We are delighted to hear that after many years, you are finally enjoying the convenience of a frost-free freezer. It is wonderful to know that the spacious interior, thoughtful shelf design, and interior lighting have exceeded your expectations and made organizing your frozen foods easier and more convenient.
Your satisfaction means a great deal to us, and we are so happy that your new freezer has been such a positive addition to your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com