Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Upright freezer
on May 3, 2026
Posted by: Ump1
[This review was collected as part of a promotion.] Freezer is very convenient to use with plenty of shelves for storing food so you are able to use it!
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 4, 2026
Hello Ump1!
Thank you for sharing your feedback on the Frigidaire Upright Freezer FRUF2020AN. We’re glad to hear that you’re finding it convenient to use and that the shelving provides plenty of space for organizing and accessing your food easily.
It’s great to know the design is helping you make the most of your storage. We truly appreciate your feedback and if you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on the Frigidaire Upright Freezer FRUF2020AN. We’re glad to hear that you’re finding it convenient to use and that the shelving provides plenty of space for organizing and accessing your food easily.
It’s great to know the design is helping you make the most of your storage. We truly appreciate your feedback and if you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks nice and runs quietly
on May 7, 2026
Posted by: OCDrufrom82
[This review was collected as part of a promotion.] I like the quiet operation. It has a nice bright LED light inside. It has so much space I wish I had another shelf or 2 to hold more items better instead of trying to stack things up. I was adamant on having one that the door can be reversed (left or right open) but I have not had to do it yet. Instructions look quite complicated, to me it seems like it should be relatively simple though. Love the finish and the magnetic ability, like a fridge, to post ....stuff. I hope this lasts many years like my old chest freezer we got rid of.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 11, 2026
Hi there,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the quiet operation, bright LED lighting, and overall finish of your freezer. It’s great to know the space and magnetic exterior are also working well for your needs.
We also appreciate your comments about the interior shelving flexibility and the door reversal instructions—this is helpful feedback and will be shared with our product team. We hope your new unit serves you reliably for many years, just like your previous freezer.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the quiet operation, bright LED lighting, and overall finish of your freezer. It’s great to know the space and magnetic exterior are also working well for your needs.
We also appreciate your comments about the interior shelving flexibility and the door reversal instructions—this is helpful feedback and will be shared with our product team. We hope your new unit serves you reliably for many years, just like your previous freezer.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great choice
on May 8, 2026
Posted by: Whisky56
[This review was collected as part of a promotion.] Had done lots of research on upright freezers to replace an old chest freezer. This was a great choice. It has lots more room.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Whisky56!
Thank you for taking the time to share your feedback with us. We’re very happy to hear that your Frigidaire upright freezer has been a great choice for your home and that it’s providing you with the additional space you needed after replacing your previous chest freezer.
It’s wonderful to know that your research led you to a model that meets your expectations and makes storage more convenient. At Frigidaire, we aim to design appliances that offer both practical capacity and ease of use, and we’re glad this freezer is delivering on those needs for you.
Thank you again for choosing Frigidaire and for sharing your experience. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback with us. We’re very happy to hear that your Frigidaire upright freezer has been a great choice for your home and that it’s providing you with the additional space you needed after replacing your previous chest freezer.
It’s wonderful to know that your research led you to a model that meets your expectations and makes storage more convenient. At Frigidaire, we aim to design appliances that offer both practical capacity and ease of use, and we’re glad this freezer is delivering on those needs for you.
Thank you again for choosing Frigidaire and for sharing your experience. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
what we were looking for
on May 8, 2026
Posted by: jmlanger36
[This review was collected as part of a promotion.] this freezer is easy to access, allows better storage than our chest.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 11, 2026
Hi jmlanger36!
Thank you for taking the time to share your experience with your Frigidaire freezer. We’re delighted to hear that you’re finding it easy to access and that it’s providing improved storage compared to your previous chest freezer.
It’s great to know that the design is making it more convenient for you to organize and reach your items. We truly appreciate your feedback and are glad the freezer is working well for your household needs.
Should you ever have questions, need assistance, or want tips to get the most out of your appliance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire freezer. We’re delighted to hear that you’re finding it easy to access and that it’s providing improved storage compared to your previous chest freezer.
It’s great to know that the design is making it more convenient for you to organize and reach your items. We truly appreciate your feedback and are glad the freezer is working well for your household needs.
Should you ever have questions, need assistance, or want tips to get the most out of your appliance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice looking freezer
on May 9, 2026
Posted by: FastSV
[This review was collected as part of a promotion.] The freezer looks nice. The light didn’t work and the door makes a horrible noise opening and closing, but scheduling someone to come take a look at it was a breeze.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 12, 2026
Hi there, FastSV! Thank you for sharing your feedback!
We’re glad to hear you like the appearance of your freezer and that scheduling service was quick and easy. However, we’re sorry to learn about the issues you’ve experienced with the interior light and the noise when opening and closing the door. That’s certainly not the experience we want for our customers, and we appreciate you bringing it to our attention.
It’s good to know our service team is already scheduled to take a look and help get everything working properly for you.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re glad to hear you like the appearance of your freezer and that scheduling service was quick and easy. However, we’re sorry to learn about the issues you’ve experienced with the interior light and the noise when opening and closing the door. That’s certainly not the experience we want for our customers, and we appreciate you bringing it to our attention.
It’s good to know our service team is already scheduled to take a look and help get everything working properly for you.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice Spacious Garage Freezer
on May 9, 2026
Posted by: Colin DMV
[This review was collected as part of a promotion.] Like the amount of space in the freezer and looks great in the garage.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Colin DMV!
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you’re enjoying the spacious freezer capacity and that your Frigidaire appliance looks great in your garage.
At Frigidaire, we strive to design products that combine practical storage with an attractive appearance, and we’re glad this unit is meeting your needs and fitting well into your space.
We truly appreciate your support and thank you for choosing Frigidaire.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you’re enjoying the spacious freezer capacity and that your Frigidaire appliance looks great in your garage.
At Frigidaire, we strive to design products that combine practical storage with an attractive appearance, and we’re glad this unit is meeting your needs and fitting well into your space.
We truly appreciate your support and thank you for choosing Frigidaire.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Money well spent father of two boys 9years old and 7 years old
on May 12, 2026
Posted by: Jim bob1983
[This review was collected as part of a promotion.] Love our standup freezer the room of it the color just everything about it is nice also the door closes itself when it is left cracked open
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 13, 2026
Hi, Jim bob1983! Thank you for the amazing review of your upright freezers! We’re so happy to hear that you’re loving the spacious interior, the color, and all the thoughtful features—especially the self-closing door. It’s wonderful to know your freezer is helping keep up with the needs of your busy family. We truly appreciate your support and are glad to hear it has been money well spent for you and your boys!
If you ever need assistance or have questions, please feel free to contact us via Live Chat at Frigidaire or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here and happy to help! -Angel
If you ever need assistance or have questions, please feel free to contact us via Live Chat at Frigidaire or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here and happy to help! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Made a bad experience Better!
on May 12, 2026
Posted by: Enll195
[This review was collected as part of a promotion.] Our garage ready, frost free freezer stopped working after 3 years and left us in a real bind. Our new Frigidaire freezer is the perfect replacement. We love how spacious it is.
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 14, 2026
Hello, Enll195! We’re really glad to hear your new Frigidaire freezer was able to turn a difficult situation into a better experience for you. It’s great that the spacious design is working well for your needs and helping you get back on track after your previous unit stopped working.
Thank you for sharing your experience with us—we truly appreciate it. If you ever need assistance or have questions down the line, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Thank you for sharing your experience with us—we truly appreciate it. If you ever need assistance or have questions down the line, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Written by a customer while visiting frigidaire.com