Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
on April 27, 2026
Posted by: SharonD78
[This review was collected as part of a promotion.] I'm loving my new upright freezer! Good fit in the space that its in. My first Frigidaire brand was an oven. Love it too! Next purchase when the time comes is a Frigidaire refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 29, 2026
Hello there, SharonD78! Thank you for sharing your experience! We’re delighted to hear that your new Frigidaire upright freezer fits perfectly in your space and that your first Frigidaire oven has also been a great addition to your home. It’s wonderful to know you’ve had such positive experiences across multiple appliances.
We truly appreciate your loyalty to Frigidaire and are excited to hear that a refrigerator is next on your list when the time comes. We look forward to being part of your home again.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We truly appreciate your loyalty to Frigidaire and are excited to hear that a refrigerator is next on your list when the time comes. We look forward to being part of your home again.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very pleased so far!
on April 27, 2026
Posted by: CD5731
[This review was collected as part of a promotion.] I purchased this stand up freezer after lots of research and trying to find the right freezer for my garage that also included frost free feature. The freezer is much larger than I expected but this now gives me the option to food prep even more and have plenty of room for groceries so I don’t have to go shopping so frequently. I love the big shelves and the unit provides plenty of light. Door can be hard to open sometimes as the seal is very tight.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 29, 2026
Hi there, CD5731! Thank you for sharing your thoughtful feedback. We’re glad to hear your Frigidaire stand-up freezer is providing the space, lighting, and organization you were looking for, and that it’s helping make meal prep and grocery storage more convenient for your household.
We also appreciate your comment regarding the door seal. A tight seal is designed to help maintain optimal temperature and energy efficiency, though we understand it can sometimes make the door feel harder to open. Your feedback is helpful, and we will share it with our product team for review.
If you ever need assistance or tips for easier operation, our support team is happy to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We also appreciate your comment regarding the door seal. A tight seal is designed to help maintain optimal temperature and energy efficiency, though we understand it can sometimes make the door feel harder to open. Your feedback is helpful, and we will share it with our product team for review.
If you ever need assistance or tips for easier operation, our support team is happy to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Garage freezer
on April 28, 2026
Posted by: Jumbo Dirk
[This review was collected as part of a promotion.] So far so good, looks good and has a ton of room.
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 28, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the design and spacious interior of your refrigerator. We appreciate your support. If you ever need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on April 29, 2026
Posted by: Debmitchell
[This review was collected as part of a promotion.] Very large bright and lots of room for food.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 30, 2026
Thank you for sharing your positive experience with the 20 Cu. Ft. Upright Freezer! We’re so glad to hear that you’re enjoying the ample space and bright interior—it’s designed to offer plenty of room for all your food storage needs.
We appreciate your feedback, and we’re happy to know that the freezer is meeting your expectations. If you ever have any questions or need assistance with your appliance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
We appreciate your feedback, and we’re happy to know that the freezer is meeting your expectations. If you ever have any questions or need assistance with your appliance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent appliance
on April 29, 2026
Posted by: Ryanm1
[This review was collected as part of a promotion.] I purchased less than a month ago from a big box store and this Frigidaire freezer has worked great! Sleek, clean look and operates as expected. My last Frigidaire purchase lasted 22 years.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 30, 2026
Thank you for taking the time to share your positive feedback about your 20 Cu. Ft. Upright Freezer! We’re so glad to hear that it’s been performing well for you and that you appreciate the sleek, clean design.
It’s wonderful to know that you’ve had such a great experience with Frigidaire, especially after your last purchase lasting 22 years—that’s quite an endorsement of the quality and reliability of our products! We’re confident that this freezer will continue to serve you well for many years to come.
If you ever have any questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
It’s wonderful to know that you’ve had such a great experience with Frigidaire, especially after your last purchase lasting 22 years—that’s quite an endorsement of the quality and reliability of our products! We’re confident that this freezer will continue to serve you well for many years to come.
If you ever have any questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very roomy
on May 1, 2026
Posted by: Margietam
[This review was collected as part of a promotion.] We had to replace our old freezer and after researching different models, we chose Frigidaire and are very happy with it so far!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 4, 2026
Hi Margietam!
Thank you for taking the time to share your experience with your Frigidaire freezer.
We’re delighted to hear that after your research, you chose Frigidaire and are very happy with your new freezer so far. It’s always great to know that our products are meeting expectations and providing reliable performance in your home.
Your feedback is truly appreciated, and we’re glad to be part of your household.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire freezer.
We’re delighted to hear that after your research, you chose Frigidaire and are very happy with your new freezer so far. It’s always great to know that our products are meeting expectations and providing reliable performance in your home.
Your feedback is truly appreciated, and we’re glad to be part of your household.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 2, 2026
Posted by: Elta
[This review was collected as part of a promotion.] I like the size. It’s taller and a little wider but not as deep as most freezers so I don’t lose things in the back that I end up tossing out
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 5, 2026
Hi Elta!
Thank you for sharing your feedback with us. We’re so glad to hear that the size and design of your freezer are working well for you. It’s great to know that the taller and slightly wider layout, along with the reduced depth, is helping you stay organized and avoid losing items in the back.
Thoughtful design that makes everyday use easier is something we strive for, so it’s wonderful to hear when it makes a positive difference in your experience.
We truly appreciate you taking the time to share your thoughts. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback with us. We’re so glad to hear that the size and design of your freezer are working well for you. It’s great to know that the taller and slightly wider layout, along with the reduced depth, is helping you stay organized and avoid losing items in the back.
Thoughtful design that makes everyday use easier is something we strive for, so it’s wonderful to hear when it makes a positive difference in your experience.
We truly appreciate you taking the time to share your thoughts. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 3, 2026
Posted by: Lrj79
[This review was collected as part of a promotion.] Great freezer. Cooled done fast! Looking forward to the easy of not digging into my old chest freezer. Everything is at my eye site and fingers now!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 6, 2026
Hi Lrj79!
Thank you for taking the time to share your feedback about your Frigidaire freezer. We’re delighted to hear that it’s performing well for you and that you’re enjoying how quickly it cools down.
It’s especially great to know that the upright design is making a difference for you, giving you easier access and better visibility compared to your previous chest freezer. We’re glad it’s helping make everyday use more convenient and organized.
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback about your Frigidaire freezer. We’re delighted to hear that it’s performing well for you and that you’re enjoying how quickly it cools down.
It’s especially great to know that the upright design is making a difference for you, giving you easier access and better visibility compared to your previous chest freezer. We’re glad it’s helping make everyday use more convenient and organized.
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com