Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Spacious freezer
on April 21, 2026
Posted by: maluoftopsy
[This review was collected as part of a promotion.] This is a spacious organized upright freezer, fits perfect in my utility room .
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 27, 2026
Hi maluoftopsy, thank you so much for taking the time to share your feedback—we really appreciate it. We’re glad to hear that your upright freezer is providing the space and organization you need and that it fits well in your utility room.
It’s great to know it’s working out nicely for your home. If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
It’s great to know it’s working out nicely for your home. If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Freezer 20 cu ft
on April 22, 2026
Posted by: zaq12wsx
[This review was collected as part of a promotion.] We've had this freezer for one week. Overall, we are happy with the color, fit in our garage and performance. We don't like the fact that there's no stops for the rollers. The door fits so tight when closed, the whole freezer will roll toward you when you try to open the door. There's no place to hold the freezer or stop the rollers to keep it in place. Also, this model does not have an external power light like our previous model had. You don't know if it has power unless you hear it running or open the door and see the internal light. Circuit breakers often open in the garage area and shut down power during storms or power surges. An external indication that power is on/off would be very beneficial, especially since all the older models did.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 27, 2026
Thank you for sharing your experience with your 20 cu. ft. freezer. We’re glad to hear you’re happy with the color, fit, and overall performance in your garage.
We also appreciate your honest feedback regarding the unit moving when the door is opened and the absence of an external power indicator. For the movement concern, we recommend ensuring the leveling legs at the front are fully adjusted and firmly set on the ground, as this helps stabilize the unit and reduce shifting when opening the door. In some garage installations, placing a non-slip mat under the feet can also help improve stability. Regarding the power indicator, we understand how helpful that feature can be, especially in garage environments where power interruptions may occur, and we will be sure to share your feedback with our product team for future consideration.
If you would like additional guidance or further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
We also appreciate your honest feedback regarding the unit moving when the door is opened and the absence of an external power indicator. For the movement concern, we recommend ensuring the leveling legs at the front are fully adjusted and firmly set on the ground, as this helps stabilize the unit and reduce shifting when opening the door. In some garage installations, placing a non-slip mat under the feet can also help improve stability. Regarding the power indicator, we understand how helpful that feature can be, especially in garage environments where power interruptions may occur, and we will be sure to share your feedback with our product team for future consideration.
If you would like additional guidance or further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amy's Freezer
on April 24, 2026
Posted by: Amy9293
[This review was collected as part of a promotion.] I love the big shelves that allow me to easily see what items are located where, and makes for great organization, so that I no longer have items buried that get forgotten about.
Response from frigidaire.comBy Angel, Online Outreach Specialists, April 27, 2026
Hi, Amy9293! Thank you for your wonderful review! We’re delighted to hear that the spacious shelves in your upright freezer are making it easier for you to organize and keep track of your items. It’s great knowing that everything is more visible and nothing gets forgotten anymore—that’s exactly the kind of convenience we aim for.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you.
We appreciate you choosing Frigidaire and sharing your experience with us. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you.
We appreciate you choosing Frigidaire and sharing your experience with us. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezee
on April 24, 2026
Posted by: Jkw2
So far so good.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 27, 2026
Thank you for sharing your feedback—we’re glad to hear your 20 Cu. Ft. Upright Freezer is performing well so far.
It’s great to know the unit is meeting your expectations. This model is designed to provide reliable freezing performance and practical storage space for everyday use.
We appreciate you taking the time to share your experience, and we hope it continues to serve you well. If you ever have questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
It’s great to know the unit is meeting your expectations. This model is designed to provide reliable freezing performance and practical storage space for everyday use.
We appreciate you taking the time to share your experience, and we hope it continues to serve you well. If you ever have questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frezzer
on April 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It’s stylish gray and has been great so far.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 28, 2026
Hi there,
Thank you for sharing your feedback on your upright freezer. We’re glad to hear you’re enjoying the stylish gray design and that it has been working well for you so far.
If you ever need assistance, have questions, or would like support with your appliance, our team is here to help. You can connect with us anytime through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Thank you for sharing your feedback on your upright freezer. We’re glad to hear you’re enjoying the stylish gray design and that it has been working well for you so far.
If you ever need assistance, have questions, or would like support with your appliance, our team is here to help. You can connect with us anytime through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 26, 2026
Posted by: bingolady
[This review was collected as part of a promotion.] Love our new uprights freezer. We had to replace our old Frigidaire upright freezer and that one lasted an unbelievable 24 years. Hope we get as many years with this one. You make a very good product.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 28, 2026
Hi there, thank you for sharing your feedback! We’re so glad to hear you’re loving your new upright freezer, and it’s amazing that your previous Frigidaire model lasted 24 years—that’s truly a testament to long-term reliability.
We appreciate your continued trust in our brand and hope your new freezer serves you just as well for many years to come.
If you ever have any questions or need assistance, feel free to connect with us via live chat at Frigidaire.com or give us a call at 1-800-374-4432. Our team is available Monday through Friday, 8:30 AM – 8:00 PM ET.
Thanks again for choosing Frigidaire! — Reed
We appreciate your continued trust in our brand and hope your new freezer serves you just as well for many years to come.
If you ever have any questions or need assistance, feel free to connect with us via live chat at Frigidaire.com or give us a call at 1-800-374-4432. Our team is available Monday through Friday, 8:30 AM – 8:00 PM ET.
Thanks again for choosing Frigidaire! — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well Made
on April 27, 2026
Posted by: bryansp_ms
[This review was collected as part of a promotion.] The freezer is great. More space than we will ever use. This is a major step up from our broken down chest freezer. I am very pleased with this purchase
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 29, 2026
Hi bryansp_ms!
Thank you for sharing your experience with us. We’re so glad to hear that the freezer space has been a major improvement for you and that it’s more than meeting your needs compared to your previous chest freezer.
It’s great to know that you’re very pleased with your purchase—that’s exactly what we aim for. We truly appreciate you taking the time to let us know how it’s working for you, and we hope it continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience with us. We’re so glad to hear that the freezer space has been a major improvement for you and that it’s more than meeting your needs compared to your previous chest freezer.
It’s great to know that you’re very pleased with your purchase—that’s exactly what we aim for. We truly appreciate you taking the time to let us know how it’s working for you, and we hope it continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
meets expectations. no flaws
on April 27, 2026
Posted by: LadiesMan218
[This review was collected as part of a promotion.] Needed a big upright freezer. Frost free, as manual as possible. The charcoal grey goes well. Quieter than expected.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 29, 2026
Hi LadiesMan218!
Thank you for sharing your feedback with us. We’re glad to hear that the upright freezer is meeting your needs and that features like frost-free operation and its straightforward design are working well for you.
It’s also great to know that the charcoal grey finish fits nicely with your space and that the unit is quieter than you expected—that’s always a welcome surprise.
We truly appreciate you taking the time to share your experience and hope your freezer continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback with us. We’re glad to hear that the upright freezer is meeting your needs and that features like frost-free operation and its straightforward design are working well for you.
It’s also great to know that the charcoal grey finish fits nicely with your space and that the unit is quieter than you expected—that’s always a welcome surprise.
We truly appreciate you taking the time to share your experience and hope your freezer continues to serve you well for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com