Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,181
4 Stars
162
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
New Freezer
on March 21, 2026
Posted by: Bill V69
[This review was collected as part of a promotion.] I like the sleek design compared to the unit we replaced (also a Frigidare). The adjustable shelving and available space is an upgrade, for sure. We like the ability to customize the space for large items (like turkeys or standing Pizzas vertically to make more space). So far it has been a great value for the price.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 24, 2026
Hello there, Bill V69! Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the sleek design of your new Frigidaire refrigerator and the upgraded adjustable shelving. It’s great that the customizable space is helping you accommodate large items like turkeys and vertical pizzas. Maximizing storage is always a plus! We’re glad it’s proving to be a great value for the price.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Doing Its Job
on March 22, 2026
Posted by: glb5
[This review was collected as part of a promotion.] The new upright garage freezer is doing its job. The food froze quickly and is staying frozen.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 25, 2026
Hi glb5!
Thank you for sharing your feedback!
We’re glad to hear that your new upright garage freezer is performing well, keeping your food frozen quickly and consistently. It’s great to know it’s meeting your expectations and helping you store your items safely.
We truly appreciate your trust in Frigidaire and hope your freezer continues to provide reliable performance for years to come! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your feedback!
We’re glad to hear that your new upright garage freezer is performing well, keeping your food frozen quickly and consistently. It’s great to know it’s meeting your expectations and helping you store your items safely.
We truly appreciate your trust in Frigidaire and hope your freezer continues to provide reliable performance for years to come! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
New freezer
on March 22, 2026
Posted by: firemen58
[This review was collected as part of a promotion.] Freezer works great, very impressed with it.We may be by another item down the line
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 25, 2026
Hi firemen58!
Thank you for sharing your feedback!
We’re glad to hear that your Frigidaire freezer is working great and making a positive impression. It’s exciting to know that you might consider adding another Frigidaire appliance in the future!
We truly appreciate your support and look forward to continuing to provide reliable and high-quality products for your home. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your feedback!
We’re glad to hear that your Frigidaire freezer is working great and making a positive impression. It’s exciting to know that you might consider adding another Frigidaire appliance in the future!
We truly appreciate your support and look forward to continuing to provide reliable and high-quality products for your home. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Our new freezer
on March 22, 2026
Posted by: Love ice cream
[This review was collected as part of a promotion.] We love the new freezer, it has been making a lot of noises. I did see some where that it will do that as it settles in. I have not found were a users manual can be down loaded. I am going to have to call for Service tomorrow, the interior light is not working. Other wise it is working great.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 25, 2026
Hi, Love ice cream!Thank you for sharing your feedback! We’re glad to hear that your upright freezer is working well overall.
It’s normal for a new freezer to make some noises as it settles in, but we understand how important it is for the interior light to function properly. We can also help you locate and download the user manual for your model so you have all the information you need.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. Our team is happy to help ensure your freezer is working perfectly. -Angel
It’s normal for a new freezer to make some noises as it settles in, but we understand how important it is for the interior light to function properly. We can also help you locate and download the user manual for your model so you have all the information you need.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. Our team is happy to help ensure your freezer is working perfectly. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Only complaint is no apparent way to adjust the temperature.
on March 23, 2026
Posted by: Beth Price
[This review was collected as part of a promotion.] Great freezer. Only complaint there is no dial to adjust temperature control. Documentation on manual and web site do not cover this.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 25, 2026
Hi, Beth Price! Thank you for sharing your feedback! We’re happy to hear that you’re enjoying your upright freezer.
We understand your concern regarding the temperature control. Many of our upright freezers have electronic controls rather than a traditional dial, and the instructions for adjusting the temperature should be in your user manual. If you’re having trouble locating the details, we’d be glad to guide you step by step.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. Our team will be happy to help you get your freezer set just the way you want it. -Angel
We understand your concern regarding the temperature control. Many of our upright freezers have electronic controls rather than a traditional dial, and the instructions for adjusting the temperature should be in your user manual. If you’re having trouble locating the details, we’d be glad to guide you step by step.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. Our team will be happy to help you get your freezer set just the way you want it. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Big Freezer
on March 23, 2026
Posted by: CURT2026
[This review was collected as part of a promotion.] This is our third Frigidaire freezer and couldn't be happier, wish I would have bought this larger size for all of them.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 25, 2026
Hi there,
Thank you so much for your continued loyalty to Frigidaire—we truly appreciate it! We’re thrilled to hear that this is your third freezer and that you’re so happy with it. It’s great to know the larger size is making a difference and meeting your needs even better.
We truly appreciate you sharing your experience, and we’re glad your appliance is delivering the performance and capacity you were looking for. If you ever need any assistance, please feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30am to 8pm ET. We’re always here to help.
— Reed
Thank you so much for your continued loyalty to Frigidaire—we truly appreciate it! We’re thrilled to hear that this is your third freezer and that you’re so happy with it. It’s great to know the larger size is making a difference and meeting your needs even better.
We truly appreciate you sharing your experience, and we’re glad your appliance is delivering the performance and capacity you were looking for. If you ever need any assistance, please feel free to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30am to 8pm ET. We’re always here to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Happy
on March 23, 2026
Posted by: Meesh71
[This review was collected as part of a promotion.] I'm in love with the carbon finish on this unit. It has more room that I thought it would. I'd definitely buy more appliances in this brand & finish.
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 23, 2026
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the carbon finish and the spacious design of your Frigidaire unit.
It’s wonderful to know that our products are making such a positive impression, and we’re honored that you’d consider choosing more appliances in this finish. If you ever need assistance or have any questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
It’s wonderful to know that our products are making such a positive impression, and we’re honored that you’d consider choosing more appliances in this finish. If you ever need assistance or have any questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Clean design and spacious
on March 24, 2026
Posted by: Mamadoodles77
[This review was collected as part of a promotion.] I have always had a freezer I had to defrost so when I needed to purchase a new freezer I decided to go bigger and frost free. This freezer is amazing! Runs super quiet and so much room! I love the sleek design and color!
Response from frigidaire.comBy John, Online Outreach Specialist, March 25, 2026
Hello, Mamadoodles77. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com