Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,181
4 Stars
162
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
on March 13, 2026
Posted by: the freezer great
[This review was collected as part of a promotion.] it works awesome we are really happy
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 16, 2026
Hi there,
Thank you for sharing your feedback! We’re glad to hear your upright freezer is working awesome and that you’re really happy with it. That’s exactly the kind of performance we want our consumers to experience.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Thank you for sharing your feedback! We’re glad to hear your upright freezer is working awesome and that you’re really happy with it. That’s exactly the kind of performance we want our consumers to experience.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 14, 2026
Posted by: TrevVT
[This review was collected as part of a promotion.] This freezer is a great size and is what we needed to get organized. It has rear lighting inside and I love the glass shelves as apposed to wire.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 17, 2026
Hi TrevVT, thank you for sharing your feedback! We’re so glad to hear your freezer is the perfect size for your needs and is helping you stay organized. It’s great to know you’re enjoying the rear lighting and the glass shelves—those features can really make a difference in visibility and convenience.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Large!
on March 15, 2026
Posted by: Freezer Glory
[This review was collected as part of a promotion.] We love this freezer. We felt that our box freezer was inconvenient. For two older folks all that bending and digging for items was painfully annoying. This big, beautiful freezer does the trick for us. No more bending or moving food’s around to find what’s at the bottom.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 16, 2026
Hi there! Thank you for sharing your feedback! We’re delighted to hear that your new freezer is making a positive difference and helping eliminate the inconvenience of bending and digging through a box freezer.
It’s wonderful to know that the design and accessibility are making daily use easier and more comfortable for you. We truly appreciate you choosing Frigidaire and are glad it’s serving you well!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s wonderful to know that the design and accessibility are making daily use easier and more comfortable for you. We truly appreciate you choosing Frigidaire and are glad it’s serving you well!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
New freezer
on March 16, 2026
Posted by: Mikev23
[This review was collected as part of a promotion.] The temp nob feels super cheap, but overall it seems good, I switched hinges on.the door, and it closes weird
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 18, 2026
Hi there. Thank you for your honest feedback. We’re glad to hear the unit is working well overall, but we’re sorry to learn about the concerns with the temperature knob and the door after switching the hinges.
We understand how important solid-feeling controls and proper door alignment are. If the door is closing oddly after the hinge change, it may need adjustment to ensure it seals correctly. Our support team would be happy to help walk you through alignment steps or review installation details to make sure everything is functioning as intended. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We appreciate you sharing this and are here to help if needed.
We understand how important solid-feeling controls and proper door alignment are. If the door is closing oddly after the hinge change, it may need adjustment to ensure it seals correctly. Our support team would be happy to help walk you through alignment steps or review installation details to make sure everything is functioning as intended. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We appreciate you sharing this and are here to help if needed.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Nice!
on March 16, 2026
Posted by: odumland
[This review was collected as part of a promotion.] Looks and works great! I am very please with this upright freezer.
Response from frigidaire.comBy John, Online Outreach Specialist, March 17, 2026
Hello, Odumland. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent freezer
on March 17, 2026
Posted by: Shumon
[This review was collected as part of a promotion.] Good price and very specious
Response from frigidaire.comBy Chris, Online Outreach Specialist, March 17, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the spacious interior and great value of your appliance. We appreciate you choosing our brand! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright Freezer
on March 17, 2026
Posted by: Dilbertbert
[This review was collected as part of a promotion.] Working great and I know I’ll be taken care of if there are any problems.
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 18, 2026
Hello Dilbertbert,
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer. We’re glad to hear that it’s working great and that you feel confident knowing we’ll be here to assist if any issues arise.
Your feedback is greatly appreciated, and we hope your freezer continues to provide reliable performance and convenience for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer. We’re glad to hear that it’s working great and that you feel confident knowing we’ll be here to assist if any issues arise.
Your feedback is greatly appreciated, and we hope your freezer continues to provide reliable performance and convenience for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
great upright freezer
on March 21, 2026
Posted by: Ds461097
[This review was collected as part of a promotion.] like the glass shelves and space.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 24, 2026
Hi Ds461097!
Thank you for sharing your experience with your new upright freezer! We’re glad to hear that you’re enjoying the spacious design and the convenience of the glass shelves for organizing your items.
It’s wonderful to know that it’s meeting your storage needs effectively. We hope your freezer continues to provide reliable performance and convenience for many years to come!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your experience with your new upright freezer! We’re glad to hear that you’re enjoying the spacious design and the convenience of the glass shelves for organizing your items.
It’s wonderful to know that it’s meeting your storage needs effectively. We hope your freezer continues to provide reliable performance and convenience for many years to come!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com