Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,181
4 Stars
162
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
New appliance
on March 5, 2026
Posted by: Baby milk saver
[This review was collected as part of a promotion.] Our new freezer is working great. We bought it for breast milk. Wanted to ensure it was going to be reliable.
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 9, 2026
Dear Valued Customer!
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer (model FRUF2020AW). We’re thrilled to hear that it’s working great and providing the reliable storage you need for breast milk.
It’s always rewarding to know our appliances are helping families with their important daily needs. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer (model FRUF2020AW). We’re thrilled to hear that it’s working great and providing the reliable storage you need for breast milk.
It’s always rewarding to know our appliances are helping families with their important daily needs. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 5, 2026
Posted by: Lmatt0609
[This review was collected as part of a promotion.] Spacious upright freezer… just what I have been looking for.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 9, 2026
Hi Lmatt0609, thank you for sharing your feedback! We’re glad to hear that your new upright freezer is spacious and exactly what you’ve been looking for. It’s great to know it’s meeting your storage needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Deal
on March 6, 2026
Posted by: Esther500
[This review was collected as part of a promotion.] The freezer is certainly an upgrade from my old freezer. It has glass shelves and always looks neat. My old freezer was deeper, though.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 9, 2026
Thank you for sharing your feedback!
We’re glad to hear that your 20 Cu. Ft. Upright Freezer is a noticeable upgrade and that the glass shelves help keep it looking neat and organized. While it may be a bit shallower than your previous freezer, we hope the design and functionality continue to meet your storage needs efficiently.
We hope it provides reliable freezing performance for many years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that your 20 Cu. Ft. Upright Freezer is a noticeable upgrade and that the glass shelves help keep it looking neat and organized. While it may be a bit shallower than your previous freezer, we hope the design and functionality continue to meet your storage needs efficiently.
We hope it provides reliable freezing performance for many years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Review for 20 cf Frigidaire Upright Freezer
on March 7, 2026
Posted by: PatCos46
[This review was collected as part of a promotion.] Spacious. Lots of freezing space. Sleek with pearly white finish. Love it.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 10, 2026
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying your 20 Cu. Ft. Upright Freezer and that the spacious interior and sleek pearly white finish are meeting your needs.
We appreciate your review and thank you for choosing Frigidaire. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We appreciate your review and thank you for choosing Frigidaire. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
1
on March 10, 2026
Posted by: MMRoss
[This review was collected as part of a promotion.] We purchased this freezer to replace our 30 year old Kenmiore upright freezer and we are very disappointed. We are unable to use the basket at the bottom because the door will not close or seal properly when it sits in the freezer as intended. We have it sitting on its side so the door closes and seals correctly. This leaves a lot of unusable space. The basket only sits in the bottom and it’s not on a track which is part of the issue. Also, the light only sometimes works when the freezer opens.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 12, 2026
Hello MMRoss, thank you for sharing your experience with us. We’re very sorry to hear that your new freezer has not met your expectations, especially after replacing a unit that served you well for many years. We certainly understand how disappointing it must be to have trouble using the bottom basket properly and to experience inconsistent lighting when opening the freezer.
We deeply apologize for your recent experience with your appliance product, and we thank you for bringing it to our attention. For the basket concern, we recommend removing the basket and checking that it is properly positioned and not obstructed by any packaging materials or items stored in the freezer. Sometimes shifting the basket slightly so it sits evenly along the bottom surface can help ensure the door closes and seals correctly. It’s also a good idea to confirm that the freezer itself is sitting level, as an uneven surface can sometimes affect how the door closes and seals.
Regarding the interior light, you may want to check that the light switch near the door frame is not being obstructed and is able to move freely when the door opens and closes. If the light continues to work intermittently, it may require further inspection.
If the issue persists after trying these steps, a service technician may need to take a closer look to ensure everything is functioning properly.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for bringing this to our attention, and we hope you have a great rest of your day!
- Maico
We deeply apologize for your recent experience with your appliance product, and we thank you for bringing it to our attention. For the basket concern, we recommend removing the basket and checking that it is properly positioned and not obstructed by any packaging materials or items stored in the freezer. Sometimes shifting the basket slightly so it sits evenly along the bottom surface can help ensure the door closes and seals correctly. It’s also a good idea to confirm that the freezer itself is sitting level, as an uneven surface can sometimes affect how the door closes and seals.
Regarding the interior light, you may want to check that the light switch near the door frame is not being obstructed and is able to move freely when the door opens and closes. If the light continues to work intermittently, it may require further inspection.
If the issue persists after trying these steps, a service technician may need to take a closer look to ensure everything is functioning properly.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for bringing this to our attention, and we hope you have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 11, 2026
Posted by: tj 25
[This review was collected as part of a promotion.] Very satisfied with my new freezer nice appearance and lots of space.
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 11, 2026
Thank you for your feedback! We’re delighted to hear that you’re very satisfied with your new freezer and that you appreciate its spacious interior and great appearance. If you ever need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 12, 2026
Posted by: Grumpyz
[This review was collected as part of a promotion.] Great value in products. I have never had a problem with any product I have bought. I always shop and compare products even if I have to pay a little more
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 12, 2026
Thank you for your review! We're delighted to hear that our products have consistently met your expectations and provided great value. We truly appreciate your loyalty and your thoughtful approach to shopping, and we hope to continue earning your trust with every purchase. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gets cold
on March 12, 2026
Posted by: eneso8
[This review was collected as part of a promotion.] Its a pretty basic freezer that seems to work well. It took a little longer to get cold than I thought, but that is because it appears to be on a timer rather than using a temperature sensor. At the coldest is gets down to about -8*f.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 16, 2026
Hi eneso8,
Thank you for sharing your feedback! We’re glad to hear your freezer is working well for you overall. When a freezer is first plugged in, it can sometimes take several hours to fully reach its set temperature as the system stabilizes and begins circulating cold air throughout the cabinet.
If you ever have any questions about the temperature settings or operation of your unit, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to assist you further.
— Reed
Thank you for sharing your feedback! We’re glad to hear your freezer is working well for you overall. When a freezer is first plugged in, it can sometimes take several hours to fully reach its set temperature as the system stabilizes and begins circulating cold air throughout the cabinet.
If you ever have any questions about the temperature settings or operation of your unit, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to assist you further.
— Reed
Written by a customer while visiting frigidaire.com