Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
It's the perfect freeze for our needs.
on March 2, 2026
Posted by: 2freeze
[This review was collected as part of a promotion.] This is a great fit for our space and needs to supplement our main refrigerator, which is ~32 Cu. Ft. We are ordering our meats on a monthly basis, so we need the freezer to manage those orders.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 4, 2026
Thank you for sharing your feedback! We’re glad to hear that your new freezer is a great fit for your space and is helping supplement your main refrigerator. It’s wonderful to know that it’s keeping up with your monthly meat orders and providing the extra freezer capacity you need.
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezer is helping make food storage easier and more convenient! — Maria
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezer is helping make food storage easier and more convenient! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 2, 2026
Posted by: Cattle woman
[This review was collected as part of a promotion.] So far it has worked great.
Response from frigidaire.comBy Chris, Online Outreach Specialist, March 3, 2026
We’re happy to hear this! It’s wonderful that your appliance is performing well. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious, Reliable & Perfect for Bulk Storage
on March 3, 2026
Posted by: FreezerPrep
[This review was collected as part of a promotion.] We purchased the Frigidaire 20 Cu. Ft. Upright Freezer and have been extremely happy with it. The size is perfect — it holds a surprising amount of food without feeling overwhelming, and the upright design makes everything easy to see and access (no more digging to the bottom like with a chest freezer!).
The shelving layout is very practical and keeps everything organized — from bulk meats and freezer meal prep to frozen vegetables and ice cream. It maintains temperature consistently, and we’ve had no issues with frost buildup. It also runs quietly, which was important for us.
If you’re looking for a dependable freezer with plenty of space and easy organization, this is a great option. Highly recommend for families, meal preppers, or anyone who likes to stock up.
The shelving layout is very practical and keeps everything organized — from bulk meats and freezer meal prep to frozen vegetables and ice cream. It maintains temperature consistently, and we’ve had no issues with frost buildup. It also runs quietly, which was important for us.
If you’re looking for a dependable freezer with plenty of space and easy organization, this is a great option. Highly recommend for families, meal preppers, or anyone who likes to stock up.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 4, 2026
Hi there! Thank you so much for your incredibly thoughtful and detailed review!
We’re absolutely thrilled to hear how happy you are with your 20 Cu. Ft. Upright Freezer. It’s wonderful to know the size feels just right for your needs — spacious without being overwhelming — and that the upright design has made organizing and accessing your food so much easier. No more digging to the bottom is always a win!
We’re especially glad the shelving layout is helping you stay organized, whether it’s bulk meats, meal prep, or family favorites like ice cream. Consistent temperature performance, minimal frost buildup, and quiet operation are all features we work hard to deliver, so your feedback truly means a lot.
Thank you for your recommendation and for choosing Frigidaire for your home. We’re honored to be part of your kitchen and appreciate you taking the time to share your experience! If you ever need anything, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re absolutely thrilled to hear how happy you are with your 20 Cu. Ft. Upright Freezer. It’s wonderful to know the size feels just right for your needs — spacious without being overwhelming — and that the upright design has made organizing and accessing your food so much easier. No more digging to the bottom is always a win!
We’re especially glad the shelving layout is helping you stay organized, whether it’s bulk meats, meal prep, or family favorites like ice cream. Consistent temperature performance, minimal frost buildup, and quiet operation are all features we work hard to deliver, so your feedback truly means a lot.
Thank you for your recommendation and for choosing Frigidaire for your home. We’re honored to be part of your kitchen and appreciate you taking the time to share your experience! If you ever need anything, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Impressive
on March 4, 2026
Posted by: Kybersmom
[This review was collected as part of a promotion.] I was not able to see the freezer in the store when I purchased it. When it arrived at the house I was impressed with its size. The carbon finish is perfect since it will be located in my garage and at 20 cubic feet there is more than enough room inside to store food and large trays if necessary. I would recommend this product.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 5, 2026
Hi there. Thank you for sharing your feedback! We’re thrilled to hear that you were impressed with the size of your new freezer and that the carbon finish is a great fit for your garage.
It’s wonderful to know that the 20 cubic feet of space provides plenty of room for food and large trays. We appreciate your recommendation and hope your Frigidaire freezer continues to serve your household well!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
It’s wonderful to know that the 20 cubic feet of space provides plenty of room for food and large trays. We appreciate your recommendation and hope your Frigidaire freezer continues to serve your household well!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 4, 2026
Posted by: 67 chevelle
Great freezer. Works as it should. We’ve had this type before and lways like them. Only thing about this one is that the bottom wire basket doesn’t fit as it should. It hits on the corner of the door at the bottom and I can’t figure out how to fix it.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 5, 2026
Thank you for sharing your feedback. We’re glad to hear that your 20 Cu. Ft. upright freezer is performing well and meeting your expectations.
We understand your concern about the bottom wire basket not fitting properly. Sometimes the basket may need to be adjusted slightly or positioned differently to accommodate the door clearance. We recommend consulting the user manual or contacting our customer support team at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We understand your concern about the bottom wire basket not fitting properly. Sometimes the basket may need to be adjusted slightly or positioned differently to accommodate the door clearance. We recommend consulting the user manual or contacting our customer support team at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
We have wanted a freezer for a long time.
on March 4, 2026
Posted by: Jeanniee 77
[This review was collected as part of a promotion.] We lo e this one it is roo.y, set up so it is easy to find items
Look great too su h a nice appkiance.
Look great too su h a nice appkiance.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 9, 2026
Hi there. Thank you for your feedback! We’re glad to hear your new appliance is roomy, well-organized, and makes it easy to find your items. It’s great to know it looks as good as it performs. We appreciate your support!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best freezer I've ever owned!
on March 5, 2026
Posted by: SASparky27
[This review was collected as part of a promotion.] So quiet, energy efficient... it is everything I ever wanted!
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 9, 2026
Hi SASparky27, thank you for sharing your wonderful feedback! We’re thrilled to hear that your refrigerator is so quiet and energy efficient, and that it’s everything you ever wanted. That’s exactly the experience we strive to provide!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it.
on March 5, 2026
Posted by: Jstbnme
[This review was collected as part of a promotion.] I love the look of the freezer. I love the space in it. The only thing is I wish there was at least one more shelf. I know I can buy one. Shipping and the extra shipping for it being a “big” item is a little much.
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 5, 2026
Hello Jstbnme!
Thank you for sharing your feedback about your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer FRUF2020AN. We’re glad to hear that you love the look and spaciousness of your new freezer.
We understand your wish for an additional shelf to help organize your frozen items. While extra shelves are available for purchase, we appreciate that shipping for larger items can be inconvenient. Your feedback is valuable and helps us consider ways to improve convenience and accessibility for our customers. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback about your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer FRUF2020AN. We’re glad to hear that you love the look and spaciousness of your new freezer.
We understand your wish for an additional shelf to help organize your frozen items. While extra shelves are available for purchase, we appreciate that shipping for larger items can be inconvenient. Your feedback is valuable and helps us consider ways to improve convenience and accessibility for our customers. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com