Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,181
4 Stars
162
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
New freezer
on February 25, 2026
Posted by: Snuffyray
[This review was collected as part of a promotion.] This unit has nice shelves and lots of room. I like that it has built in handles. It cools great and is real quiet when run. The installation was great, had two great guys put it in. Over all I give it a score of 9 out of 10.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 27, 2026
Hi there. Thank you for your feedback! We’re thrilled to hear that you’re enjoying the spacious shelves, built-in handles, quiet operation, and excellent cooling. We’re also glad your installation went smoothly with our team. Thanks for the high rating—we’re happy it’s meeting your expectations!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Such a great unit.
on February 25, 2026
Posted by: Kenzief
[This review was collected as part of a promotion.] We wanted a stand up unit to be able to see what we have and better organize. We originally had a 7 cu chest freezer and upgraded to this big boy and love it. So happy
Response from frigidaire.comBy Angel, Online Outreach Specialists, February 26, 2026
Hi, Kenzief! Thank you for sharing your experience! We’re thrilled to hear that your upright freezer is helping you stay better organized and allows you to easily see and access what you have stored. It’s wonderful to know that the upgrade from your chest freezer has been such a positive change. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just what I ordered!
on February 26, 2026
Posted by: Mikkilc
[This review was collected as part of a promotion.] I ordered this to replace a chest freezer and make more room in my back storage area!
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 2, 2026
Hello Mikkilc, thank you for sharing your feedback! We’re glad to hear that your Frigidaire freezer is helping you create more room in your back storage area. It’s always great to know our products are making everyday spaces more functional.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your freezer! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your freezer! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on February 27, 2026
Posted by: Snowdawgs77
[This review was collected as part of a promotion.] Plenty of room for storage. The upright is the way to go. No more digging and taking items out just to find what you want from a chest freezer! This has been a great freezer!
Response from frigidaire.comBy John, Online Outreach Specialist, February 27, 2026
Hi, Snowdawgs77. Thank you for your wonderful feedback about your Frigidaire upright freezer! We’re so glad to hear that the spacious storage and upright design have made organizing and finding your items so much easier. Not having to dig through a chest freezer truly makes a difference!
It’s fantastic to know that it’s been such a great addition to your home. If you ever need assistance or have any questions, please don’t hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
It’s fantastic to know that it’s been such a great addition to your home. If you ever need assistance or have any questions, please don’t hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic Freezer... Love it!!
on February 27, 2026
Posted by: Divern8
[This review was collected as part of a promotion.] Our Frigidaire 20 CF Freezer is perfect for our expanding family. We love the adjustable shelving and abundant door storage. We have the glass shelves, our preference was glass over the wire shelving.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 2, 2026
Thank you for your wonderful feedback! We’re so glad to hear that your Frigidaire 20 Cu. Ft. Upright Freezer is a great fit for your expanding family. It's fantastic that the adjustable shelving and abundant door storage are helping keep everything organized. We’re also happy to know that the glass shelves are meeting your preference over wire shelving.
If you ever have any questions or need assistance with your freezer, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
If you ever have any questions or need assistance with your freezer, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 1, 2026
Posted by: Fowler215
[This review was collected as part of a promotion.] We have had it about 3 weeks and it has been great so far. Works well in our garage and has plenty of room. Love the charcoal color.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 3, 2026
Hi Fowler215,
Thank you so much for sharing your experience! We’re glad to hear it’s been working great for you these first few weeks and that it’s performing well in your garage. It’s also wonderful to know you’re enjoying the spacious interior and the charcoal color — it’s definitely a sleek look.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Thank you so much for sharing your experience! We’re glad to hear it’s been working great for you these first few weeks and that it’s performing well in your garage. It’s also wonderful to know you’re enjoying the spacious interior and the charcoal color — it’s definitely a sleek look.
If you ever have any questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on March 2, 2026
Posted by: JTlaff55
[This review was collected as part of a promotion.] We bought a Frigidaire freezer 20 years ago to keep beef in. It's kept in our garage and has worked perfectly. We bought another Frigidaire freezer because we don't know how much life the old one has left. Both are working perfectly.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 4, 2026
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your freezers have provided reliable performance for so many years, and that your new freezer is also working perfectly. It’s great to know our products continue to deliver the quality and dependability you’ve come to expect.
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezers continue to meet your needs and stand the test of time! — Maria
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezers continue to meet your needs and stand the test of time! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
It's the perfect freeze for our needs.
on March 2, 2026
Posted by: 2freeze
[This review was collected as part of a promotion.] This is a great fit for our space and needs to supplement our main refrigerator, which is ~32 Cu. Ft. We are ordering our meats on a monthly basis, so we need the freezer to manage those orders.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 4, 2026
Thank you for sharing your feedback! We’re glad to hear that your new freezer is a great fit for your space and is helping supplement your main refrigerator. It’s wonderful to know that it’s keeping up with your monthly meat orders and providing the extra freezer capacity you need.
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezer is helping make food storage easier and more convenient! — Maria
If you ever have questions or need assistance with your freezer, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We’re delighted your freezer is helping make food storage easier and more convenient! — Maria
Written by a customer while visiting frigidaire.com