Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
on February 20, 2026
Posted by: jastarn50
[This review was collected as part of a promotion.] My new Frigidaire freezer is performing better than any I have ever owned.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 23, 2026
Thank you for sharing your experience! We’re thrilled to hear that your 20 Cu. Ft. Upright Freezer is performing better than any freezer you’ve owned before. It’s wonderful to know it’s meeting your expectations and helping keep your food fresh and organized.
We appreciate you choosing Frigidaire and hope it continues to serve you well for years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We appreciate you choosing Frigidaire and hope it continues to serve you well for years to come! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice freezer
on February 21, 2026
Posted by: AZKasey
[This review was collected as part of a promotion.] The freezer has plenty of room for all those extra food items or ice packs! The number of shelves make it easy to separate different meats or food items.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 24, 2026
Hi there, AZKasey! Thank you for sharing your feedback! We’re glad to hear that your freezer provides plenty of room and that the shelves make it easy to organize different meats and food items. It’s wonderful to know it’s helping keep everything sorted and accessible.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice looking freezer
on February 21, 2026
Posted by: Quat
[This review was collected as part of a promotion.] Nice color, easy to move. Shelves could be a bit stronger.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 24, 2026
Hi Quat! Thank you for sharing your feedback! We’re glad to hear that you like the color, ease of moving, and the overall look of your freezer.
We also appreciate your note about the shelves — feedback like yours helps us understand areas where we can improve durability while maintaining functionality.
We’re happy that your freezer is working well and adds a nice touch to your kitchen, and we appreciate you taking the time to share your experience with Frigidaire.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We also appreciate your note about the shelves — feedback like yours helps us understand areas where we can improve durability while maintaining functionality.
We’re happy that your freezer is working well and adds a nice touch to your kitchen, and we appreciate you taking the time to share your experience with Frigidaire.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 22, 2026
Posted by: Missy06193
[This review was collected as part of a promotion.] So far so good
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 24, 2026
Hi, Missy06193! Thank you for sharing your experience! We’re glad to hear your Frigidaire upright freezer is working well so far and meeting your needs. It’s wonderful to know it’s providing the space and functionality you were looking for!
If you ever need assistance, you can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
If you ever need assistance, you can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Freezer
on February 22, 2026
Posted by: TomBk
[This review was collected as part of a promotion.] Not as much room as expected. Like the overall look of the outside.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 24, 2026
Hi TomBk, thank you for sharing your feedback! We’re glad to hear that you like the overall look of your appliance. We understand that sometimes interior space can feel different from what was expected, and we appreciate you letting us know. Your input helps us continue to improve our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright Freezer fantastic
on February 24, 2026
Posted by: Chris951
[This review was collected as part of a promotion.] Love the new freezer. Plenty of interior space shelving on the door help to organize smaller items.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 24, 2026
Hello Chris951!
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer (model FRUF2020AW). We’re delighted to hear that you’re enjoying the ample interior space and the convenient door shelving for organizing smaller items.
Your feedback helps us continue to design appliances that combine functionality, efficiency, and convenience. We truly appreciate your support and hope your freezer continues to meet your needs for years to come. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer (model FRUF2020AW). We’re delighted to hear that you’re enjoying the ample interior space and the convenient door shelving for organizing smaller items.
Your feedback helps us continue to design appliances that combine functionality, efficiency, and convenience. We truly appreciate your support and hope your freezer continues to meet your needs for years to come. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on February 24, 2026
Posted by: DCFP
[This review was collected as part of a promotion.] We are happy to have a freezer for our food pantry - and one that is designed to survive an unheated space here in upstate NY. So far, working well for ys.
Response from frigidaire.comBy John, Online Outreach Specialist, February 24, 2026
Hello, DCFP. Thank you for sharing your feedback! We’re so glad to hear that your freezer is serving your food pantry needs well and that it’s performing reliably—even in an unheated space in upstate New York. That kind of dependable performance is exactly what we aim to deliver.
On behalf of everyone at Frigidaire, thank you once again for your support. We truly appreciate you choosing our brand.
Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com
or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
-John
On behalf of everyone at Frigidaire, thank you once again for your support. We truly appreciate you choosing our brand.
Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com
or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
-John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 25, 2026
Posted by: Bigpopa
[This review was collected as part of a promotion.] Outstanding!
Response from frigidaire.comBy John, Online Outreach Specialist, February 25, 2026
Hello, Bigpopa. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com