Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Great product
on February 14, 2026
Posted by: billyr02
[This review was collected as part of a promotion.] It’s very new but coming from having two chest style deep freezers the upright is the only way to go. Seal is excellent and I can already tell it is way more efficient than either chest style I had.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 17, 2026
Hi there. Thank you for sharing your experience! We’re happy to hear that you’re enjoying the switch from chest freezers to an upright model. It’s great to know the seal quality and efficiency are already standing out compared to your previous units.
If you ever have any questions or need assistance down the road, we’re always here to help. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
If you ever have any questions or need assistance down the road, we’re always here to help. Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
on February 14, 2026
Posted by: Halee22
[This review was collected as part of a promotion.] Overall good freezer. Knob is fluid so doesn’t click into place for the cold setting you prefer. It’s right in the middle of bottom shelf so you’re bumping it anytime moving food on that shelf. Also the temperature range can be 20 degrees at time from the baseline which for me is not good. I use it for breast milk and need it to be less than zero degrees and occasionally it spikes to 10 degrees for no reason and can take over an hour to get back below zero. Also there are not near enough shelves unless you like stacking your items sky high on one shelf.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 16, 2026
Hi Halee22, thank you for sharing your detailed feedback regarding your FRUF2020AN upright freezer. We truly appreciate you choosing Frigidaire and understand how important consistent performance is — especially when storing breast milk, where temperature stability is critical.
Regarding the temperature control knob feeling fluid and not clicking into place, this model uses a smooth dial rather than a notched setting. However, if it is easily being bumped and affecting the temperature, we recommend:
• Ensuring the freezer is set slightly colder than your preferred setting to allow a small buffer in case of minor adjustments
• Checking that food items are not directly pressing against the control knob
• Confirming the unit is not overfilled or blocking internal air vents, as restricted airflow can cause temperature swings
For temperature fluctuations (such as spikes to 10°F), a few factors can contribute:
• Make sure the freezer is not placed in a garage or area where ambient temperatures fall below 55°F or rise above 110°F, as this can affect performance
• Avoid frequent door openings and ensure the door seal is sealing tightly all the way around
• Verify that the freezer has at least 1 inch of clearance on the sides and back for proper ventilation
• Consider placing a freezer thermometer inside to monitor consistency
While brief fluctuations can occur during defrost cycles or after loading warm items, a 20-degree swing and extended recovery time may warrant further evaluation — especially given your storage needs.
Regarding shelving, we understand that storage configuration is very important. While this model has fixed shelf spacing, organizing with freezer-safe bins may help maximize usable space and reduce stacking.
Because of the temperature concerns you described, we recommend reaching out to us directly so we can review this more closely with you. Please connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. Our team will be happy to assist and make sure your freezer is operating as it should.
We truly appreciate your feedback and the opportunity to support you. — Reed
Regarding the temperature control knob feeling fluid and not clicking into place, this model uses a smooth dial rather than a notched setting. However, if it is easily being bumped and affecting the temperature, we recommend:
• Ensuring the freezer is set slightly colder than your preferred setting to allow a small buffer in case of minor adjustments
• Checking that food items are not directly pressing against the control knob
• Confirming the unit is not overfilled or blocking internal air vents, as restricted airflow can cause temperature swings
For temperature fluctuations (such as spikes to 10°F), a few factors can contribute:
• Make sure the freezer is not placed in a garage or area where ambient temperatures fall below 55°F or rise above 110°F, as this can affect performance
• Avoid frequent door openings and ensure the door seal is sealing tightly all the way around
• Verify that the freezer has at least 1 inch of clearance on the sides and back for proper ventilation
• Consider placing a freezer thermometer inside to monitor consistency
While brief fluctuations can occur during defrost cycles or after loading warm items, a 20-degree swing and extended recovery time may warrant further evaluation — especially given your storage needs.
Regarding shelving, we understand that storage configuration is very important. While this model has fixed shelf spacing, organizing with freezer-safe bins may help maximize usable space and reduce stacking.
Because of the temperature concerns you described, we recommend reaching out to us directly so we can review this more closely with you. Please connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8 PM ET. Our team will be happy to assist and make sure your freezer is operating as it should.
We truly appreciate your feedback and the opportunity to support you. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Upright Freezer
on February 14, 2026
Posted by: Syhar
[This review was collected as part of a promotion.] This is the best freezer for the money. It's quiet and looks great.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 16, 2026
Thank you for your feedback! We’re glad to hear that your freezer is both quiet and looks great.
It’s wonderful to know you feel it’s the best value for the money—we hope it continues to meet your storage needs for years to come! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
It’s wonderful to know you feel it’s the best value for the money—we hope it continues to meet your storage needs for years to come! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on February 16, 2026
Posted by: Fatkatn
[This review was collected as part of a promotion.] I love this freezer! Large enough to hold everything i have. No more dangling over the edge to get to the bottom or get whacked in the head with the lid. Organization is a breeze.
Response from frigidaire.comBy Angel, Online Outreach Specialists, February 18, 2026
Hi, Fatkatn! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your Frigidaire upright freezer is making organization easier and helping keep everything within reach—no more lid mishaps! If you ever need any assistance or have questions, please feel free to reach out via Live Chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 am–8 pm EST. We’re always happy to help.– Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on February 17, 2026
Posted by: Kylie97
[This review was collected as part of a promotion.] I love this new freezer. It's very roomy and it's quiet!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 19, 2026
Hi Kylie97! Thank you for sharing your feedback!
We’re so glad to hear that you’re enjoying your new Frigidaire freezer. Knowing that it’s roomy and operates quietly is exactly the kind of experience we aim to provide — making storage easier without adding noise to your home.
We truly appreciate you choosing Frigidaire and are thrilled it’s meeting your needs so well! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re so glad to hear that you’re enjoying your new Frigidaire freezer. Knowing that it’s roomy and operates quietly is exactly the kind of experience we aim to provide — making storage easier without adding noise to your home.
We truly appreciate you choosing Frigidaire and are thrilled it’s meeting your needs so well! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 19, 2026
Posted by: Neither
Great size especially for us in a remote mountain town. Plenty of room to keep food on hand. Finally there’s a garage freezer that’s the right color! Dark gray is perfect for the garage.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 23, 2026
Hi there. We’re thrilled to hear our freezer is the perfect fit for your mountain home! It’s great that the spacious interior and dark gray color are just what you needed. Thank you for choosing Frigidaire!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
My option on my purchase
on February 19, 2026
Posted by: Babygirl57
[This review was collected as part of a promotion.] I just love my Frigidaire upright freezer from the color to room that’s inside it is very quite also nice size fits right in the space I need it to go
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 20, 2026
Hi Babygirl57, thank you for sharing your wonderful feedback! We’re delighted to hear you love your Frigidaire upright freezer—from the color and quiet operation to the spacious interior and perfect fit for your space. It’s great to know it’s meeting your needs so well. If you ever have questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM–8:00 PM ET. We’ll be happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 20, 2026
Posted by: Dmanfreeze
[This review was collected as part of a promotion.] So far the freezer has been amazing. Great quality and quiet
Response from frigidaire.comBy Angel, Online Outreach Specialists, February 23, 2026
Hi, Dmanfreeze! We’re thrilled to hear that your Frigidaire upright freezer has been performing amazingly so far! It’s great to know you’re enjoying the quality and quiet operation of the unit. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 am–8 pm EST. Thank you for choosing Frigidaire—wishing you continued satisfaction with your freezer! -Angel
Written by a customer while visiting frigidaire.com