Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,306 Reviews)
Rating breakdown 1,306 reviews
5 Stars
1,123
4 Stars
155
3 Stars
18
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Love it
on January 28, 2026
Posted by: Nancela
[This review was collected as part of a promotion.] I’m very happy with my freezer, it has lots of room and I love the glass shelves. So happy that I went with this one for that reason alone! I haven’t had it for very long, but so far I’m pleased with it.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 29, 2026
Thank you for sharing your experience! We’re so glad to hear that the spacious interior and glass shelves are making a difference for you. It’s great to know you’re happy with your choice, and we hope it continues to serve you well! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great!
on January 28, 2026
Posted by: Bg77
[This review was collected as part of a promotion.] Very pleased with capacity and looks.
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 30, 2026
Hi, Bg77! We’re so glad to hear this! It’s wonderful that your Frigidaire upright freezer is meeting your expectations in both capacity and style. Thanks for choosing Frigidaire!
For any questions or support, reach us via Live Chat at frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 am–8 pm EST.– Angel
For any questions or support, reach us via Live Chat at frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 am–8 pm EST.– Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good so far
on January 29, 2026
Posted by: Rob For
[This review was collected as part of a promotion.] Door is a bit hard to open, feels like I might tip it over having to pull so hard. Bottom basket was bent and rubbing the door, so had to remove it. It’s a garage freezer so it’s fine, but I expected a little better at this price point.
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 30, 2026
Hello, Rob For! Thank you for sharing your experience! We’re glad to hear your Frigidaire upright freezer is working overall, though we’re sorry to hear about the door stiffness and the bent bottom basket. We appreciate your feedback—it helps us continue to improve our products. If you’d like assistance with the basket or want tips to make the door easier to open safely, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Light Not Reliable
on January 30, 2026
Posted by: Dabjr1
[This review was collected as part of a promotion.] The freezer performs as advertised. The only issue is the light does not always come on when the door is opened.
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 2, 2026
Thank you for sharing your feedback regarding your freezer. We’re glad to hear that it is performing as expected in terms of cooling and storage. We do, however, understand how inconvenient it can be when the interior light does not consistently turn on when the door is opened, and we sincerely apologize for this issue.
To address the light concern and ensure your appliance is functioning properly, we recommend reaching out to our Customer Care team directly. They can provide guidance on troubleshooting, assist with scheduling a service appointment if needed, and help ensure that your freezer operates as it should. You can connect with us through Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
To address the light concern and ensure your appliance is functioning properly, we recommend reaching out to our Customer Care team directly. They can provide guidance on troubleshooting, assist with scheduling a service appointment if needed, and help ensure that your freezer operates as it should. You can connect with us through Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful
on January 30, 2026
Posted by: DJR67
[This review was collected as part of a promotion.] Are new upright freezer replaced a 40 year old chest type freezer. It has made all the difference in the world. Finding things are so much easier we love it.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 2, 2026
Hi there! Thank you for taking the time to share your experience with your new upright freezer. We’re thrilled to hear that it has made such a positive difference for you!
It’s wonderful that the upright design makes finding items so much easier compared to your old chest freezer. Feedback like yours is greatly appreciated and encourages us to continue designing appliances that make everyday life more convenient.
Thank you for choosing Frigidaire and for sharing your positive experience. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s wonderful that the upright design makes finding items so much easier compared to your old chest freezer. Feedback like yours is greatly appreciated and encourages us to continue designing appliances that make everyday life more convenient.
Thank you for choosing Frigidaire and for sharing your positive experience. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far it works fine
on February 2, 2026
Posted by: ReginaJ
[This review was collected as part of a promotion.] We've only had it one month and as far as I can tell, it's working fine.
I wish it had one more shelf, and I'm not crazy about the basket in the very bottom but it was an emergency buy and it was the best deal we could find.
I wish it had one more shelf, and I'm not crazy about the basket in the very bottom but it was an emergency buy and it was the best deal we could find.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 4, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear that your refrigerator has been working well so far. We understand your thoughts regarding the shelf configuration and the bottom basket—your input is valuable and helps us better understand what matters most to our customers.
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday from 8:30am–8:00pm ET, and Saturday from 9:00am–6:00pm ET. - Reed
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday from 8:30am–8:00pm ET, and Saturday from 9:00am–6:00pm ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Freezer!!
on February 3, 2026
Posted by: Dead Shot
[This review was collected as part of a promotion.] This freezer is a step up from our last one and with the glass shelves it's perfect for our frozen sauce and other things we put up each year!! No more putting cardboard between the layers of bags so they don't sink into the wire racks!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 5, 2026
Good day, Dead Shot! Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new Frigidaire freezer is a step up from your previous one and that the glass shelves are making organization so much easier. It’s great to know you no longer have to worry about cardboard between layers. Our goal is to make storage simple and convenient for you!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your freezer! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your freezer! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Freezer
on February 3, 2026
Posted by: Djmh
[This review was collected as part of a promotion.] Like the size of the freezer. Like it being garage ready and the price!
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 5, 2026
Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying the spacious freezer, the garage-ready feature, and the great value our appliance provides. It’s always wonderful to know that our products are meeting your needs and expectations.
If you ever have questions, need guidance on your appliance, or require further assistance, our team is here to help. You can connect with us via Live Chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to provide support and ensure your appliance continues to perform at its best.
Thank you again for choosing Frigidaire—we truly appreciate your feedback and support! - Maria
If you ever have questions, need guidance on your appliance, or require further assistance, our team is here to help. You can connect with us via Live Chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to provide support and ensure your appliance continues to perform at its best.
Thank you again for choosing Frigidaire—we truly appreciate your feedback and support! - Maria
Written by a customer while visiting frigidaire.com