Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,306 Reviews)
Rating breakdown 1,306 reviews
5 Stars
1,123
4 Stars
155
3 Stars
18
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Awesome freezer
on January 17, 2026
Posted by: 6D8M4
[This review was collected as part of a promotion.] Bright inside, lots of room, conveniently situated in garage
Written by a customer while visiting frigidaire.com
Customer Rating
4
It is a nice looking freezer with plenty of room
on January 18, 2026
Posted by: AJ528
[This review was collected as part of a promotion.] For the most part I really like the freezer. I do not like the glass shelves and items easily slide off, which mean I needed to buy baskets to put items in, so I prefer the rack style shelves. Also the bottom basket just kind of sits ln the bottom of the freezer, not in any kind of rail or guide, which is odd. But the exterior of the freeze is gorgeous and it freezes well
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 20, 2026
Good day, AJ528! Thank you for sharing your feedback with us! We’re glad to hear that you’re enjoying the exterior design and performance of your freezer. We appreciate your comments regarding the glass shelves and the bottom basket. Feedback like yours helps us understand how we can continue to improve our products for our customers.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 4 French Doors
on January 20, 2026
Posted by: Pollywantacracker
[This review was collected as part of a promotion.] We are loving our new 4 door refrigerator. I love the drawer that can be used for multiple uses. I love having the water dispenser inside the door instead of on the outside of the door. Love the aesthetic look!
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 22, 2026
Thank you so much for sharing your experience, Pollywantacracker! We’re thrilled to hear that you’re loving your new 4-door refrigerator, especially the versatile drawer and the inside water dispenser. It’s wonderful to know that the aesthetic design is adding to your enjoyment as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and are always happy to help.
Thank you again, and we hope you continue enjoying your Frigidaire refrigerator! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and are always happy to help.
Thank you again, and we hope you continue enjoying your Frigidaire refrigerator! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks good. Works great.
on January 20, 2026
Posted by: Harvette04
[This review was collected as part of a promotion.] The slate grey freezer blends in well with our grey and black kitchen
I wish the handle was on the front of the door, instead of on the side.
I wish the handle was on the front of the door, instead of on the side.
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 22, 2026
Hi, Harvette04! Thank you for taking the time to leave a review. We’re so glad the slate grey freezer complements your kitchen décor so well! We understand your preference for a front-facing handle and truly appreciate you sharing this with us. Feedback like yours helps us continue to improve our designs.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST, and we’ll be happy to assist you.—Angel– Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST, and we’ll be happy to assist you.—Angel– Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on January 21, 2026
Posted by: Wdraughn
[This review was collected as part of a promotion.] Purchased the Frigidaire upright 20 cubic ft freezer and really love it. I use to have a chest freezer for 25 plus years and to find out or get to anything you had to take everything out. It is so nice with this freezer to just open the door and see everything I had and quickly grab the item without unloading and reloading it first.
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 21, 2026
Hello Wdraughn!
Thank you for taking the time to share your feedback! We’re so glad to hear that your new Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is making your life easier. It’s wonderful that you appreciate the convenience of easily accessing your items without having to unload everything, especially after using a chest freezer for so many years.
We truly appreciate you choosing Frigidaire and hope your freezer continues to provide reliable service and convenience for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your feedback! We’re so glad to hear that your new Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is making your life easier. It’s wonderful that you appreciate the convenience of easily accessing your items without having to unload everything, especially after using a chest freezer for so many years.
We truly appreciate you choosing Frigidaire and hope your freezer continues to provide reliable service and convenience for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
on January 21, 2026
Posted by: MATguy
[This review was collected as part of a promotion.] It seems to be a good product, working well. Worth the money spent. I recommend to all that are looking for a good freezer.
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 21, 2026
Hello MATguy!
Thank you for taking the time to share your feedback! We’re delighted to hear that your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is working well and meeting your expectations. It’s wonderful to know you feel it’s worth the investment and would recommend it to others.
We truly appreciate your support and hope your freezer continues to serve your family reliably for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your feedback! We’re delighted to hear that your Frigidaire 20 Cu. Ft. Garage Ready Upright Freezer is working well and meeting your expectations. It’s wonderful to know you feel it’s worth the investment and would recommend it to others.
We truly appreciate your support and hope your freezer continues to serve your family reliably for years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Save me Frigiwan-kenobi, you’re my only hope
on January 22, 2026
Posted by: Nozamaton
[This review was collected as part of a promotion.] A long time ago, in a garage not far away, a great tragedy occurred where a great amount of food was lost. The people had put their trust in another brand, but alas, after 3 short years the compressor failed, the temperature rose, and the spoils were great. Even greater was the stench, worse than a wookie in the swamps of Dagobah, for the meat ran rotten, the veggies turned to mush, and the Dino nuggets screamed for salvation. Then Frigidaire came to the rescue, as a new freezer ship was launched, more powerful than those before it, and now the garage is in great harmony again, as reliable frozen peace again rules the food. May the frozen be with you.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 23, 2026
Hi there. What an epic saga! We’re so glad to hear that Frigidaire was able to restore order to the galaxy…er, your garage—and bring peace (and perfectly frozen food) back to the realm. May the frozen be with you indeed!
If you ever need assistance with your new freezer, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. EST at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
If you ever need assistance with your new freezer, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. EST at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice Freezer
on January 22, 2026
Posted by: L Holzman
[This review was collected as part of a promotion.] I've had this freezer about a week. It's very easy to organize the contents and I've so pleased that I can't even hear it when it's running. Good job, Frigidaire.
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 23, 2026
Hi, L Holzman! We’re so glad your new upright freezer is making life easier! Knowing it’s quiet and simple to organize truly makes a difference, and we’re happy to hear you’re pleased with it. For any questions or support, feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM–8 PM EST. We’re here whenever you need us! – Angel
Written by a customer while visiting frigidaire.com