Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,181
4 Stars
162
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Fridaire Freezer
on January 12, 2026
Posted by: Judy7130
[This review was collected as part of a promotion.] Recently purchased this upright freezer after years of dealing with a chest type freezer. So nice to be able to open door and see EVERYTHING instead of digging around in the bottom most regions resulting I freezing cold hands and more frost on the walls! Love the color, dark gray, matches my washer/dryer next to it. Very happy with purchase. P.S. very happy now that it doesn't have a handle as it would have gotten in the way and been potentially dangerous to maneuver around in the smallish laundry/mud room.
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 13, 2026
Thank you so much for sharing your feedback! We’re thrilled to hear that your new freezer has made such a positive difference compared to a chest freezer. It’s wonderful to know that being able to see everything at a glance makes your daily use more convenient, and that the design helps keep your hands warm while reducing frost buildup.
If you ever have questions about your freezer’s features, need tips, or require assistance in the future, our team is always here to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST.
Thank you again for choosing Frigidaire. We hope your upright freezer continues to provide convenience, functionality, and style in your home for many years to come! – Maria
If you ever have questions about your freezer’s features, need tips, or require assistance in the future, our team is always here to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST.
Thank you again for choosing Frigidaire. We hope your upright freezer continues to provide convenience, functionality, and style in your home for many years to come! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Freezer - love it!
on January 12, 2026
Posted by: Joyce jBell
[This review was collected as part of a promotion.] We purchased this freezer about 3 weeks ago, and as on now, we love it.
There is lots of room inside, very nice glass shelves, and the depth of the shelves in the door allow for more storage. Based on the performance so far, I do recommend this freezer. Perfect size!
There is lots of room inside, very nice glass shelves, and the depth of the shelves in the door allow for more storage. Based on the performance so far, I do recommend this freezer. Perfect size!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 13, 2026
Hi Joyce! Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying your new freezer and that it’s meeting your storage needs so well. It’s great to know the spacious interior, glass shelves, and door storage are making a difference in your daily use.
We appreciate your recommendation and hope it continues to serve you perfectly for years to come! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We appreciate your recommendation and hope it continues to serve you perfectly for years to come! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect appliance
on January 12, 2026
Posted by: Cotter
[This review was collected as part of a promotion.] Have found my new freezer to be perfect. I can now actually find stuff in my freezer.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 14, 2026
Thank you for sharing your feedback with us! We’re so happy to hear that your new freezer has been perfect for you and that it’s making it easier to find everything you need. Great organization can make such a difference!
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET, and Saturday, 9am–6pm ET.
– Reed
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET, and Saturday, 9am–6pm ET.
– Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value! Great Look!
on January 13, 2026
Posted by: ShirlT
[This review was collected as part of a promotion.] This Freezer seems so roomy! The glass shelves are a plus . I freeze everything, and sometimes the “ kernels” want to slip through the wire shelves and it’s very difficult to free it after frozen. There is no key to lock tight, but the door is almost magnetic. When it closes, a small tug is needed to open. The charcoal color is a nice plus for easy maintenance and blending into the room. This would look as nice indoors as in garage.
No frost is especially welcome! I look forward to years of convenience with this appliance.
No frost is especially welcome! I look forward to years of convenience with this appliance.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 15, 2026
Hi there. We’re so glad to hear you’re enjoying your new freezer! The roomy interior, glass shelves, and no‑frost feature really make a difference, and it sounds like the charcoal finish is a perfect fit for your space.
If you ever need tips for organizing tricky items like loose kernels or have questions about getting the most out of your freezer, our support team is here Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 800‑374‑4432 or via Live Chat at Frigidaire.com. Enjoy the convenience for many years to come!
Best Regards,
Ruth
If you ever need tips for organizing tricky items like loose kernels or have questions about getting the most out of your freezer, our support team is here Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 800‑374‑4432 or via Live Chat at Frigidaire.com. Enjoy the convenience for many years to come!
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 13, 2026
Posted by: Frid64
[This review was collected as part of a promotion.] Water dispenser shows onces!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer- upright
on January 16, 2026
Posted by: Heleneeee
[This review was collected as part of a promotion.] It is beautiful. We put it in kitchen instead of garage. Roomy too! On coldest setting running between 9-10 degrees F.
Response from frigidaire.comBy John, Online Outreach Specialist, January 16, 2026
Hello, Heleneeee. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 16, 2026
Posted by: frank nj
[This review was collected as part of a promotion.] Easy to operate and lot's of room inside and trim on the outside.
Response from frigidaire.comBy John, Online Outreach Specialist, January 16, 2026
Hello, Frank nj. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works perfect
on January 17, 2026
Posted by: OGme
[This review was collected as part of a promotion.] I love my new freezer!!
The size is perfect and works great!
The size is perfect and works great!
Written by a customer while visiting frigidaire.com