Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,455 Reviews)
Rating breakdown 1,455 reviews
5 Stars
1,254
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
on January 7, 2026
Posted by: LouCoop
[This review was collected as part of a promotion.] I bought two of these , they look great !! Lots of room! I ordered and extra shelf for both from the website, I feel like it should have been included. That’s why I deducted a star.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 9, 2026
Hi there. Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the look and spacious design of your refrigerators. We appreciate you letting us know about the extra shelf—your input helps us understand what features matter most to our customers and has been shared with our product team for consideration.
If you have any questions or need assistance with your appliances, our Customer Support team is available Monday–Friday, 8:30 AM–8 PM EST at 1-800-374-4432 or via Live Chat on our website.
Best Regards,
Ruth
If you have any questions or need assistance with your appliances, our Customer Support team is available Monday–Friday, 8:30 AM–8 PM EST at 1-800-374-4432 or via Live Chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer so far
on January 9, 2026
Posted by: Lineman12092
[This review was collected as part of a promotion.] Only had for a short time but fits a ton of food in it. Cools welll and quietly.
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 12, 2026
Hi, Lineman12092! We’re glad to hear your new freezer is off to a great start! It’s wonderful that it fits so much food, cools efficiently, and operates quietly. If you ever have questions or need assistance, we’re always here to help. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire!
–Rox
Thank you for choosing Frigidaire!
–Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 9, 2026
Posted by: CS7133
[This review was collected as part of a promotion.] Fits perfectly where we wanted it. Nice and spacious.
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 12, 2026
We’re so glad to hear your new upright freezer fits perfectly and provides plenty of space! If you ever have questions or need assistance, we’re always here to help. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire!
–Rox
Thank you for choosing Frigidaire!
–Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Satisfied 100©
on January 9, 2026
Posted by: DAW70
[This review was collected as part of a promotion.] Love the size and color. Keeps good frozen and easy to srr
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good freezer
on January 9, 2026
Posted by: Smurfurit
[This review was collected as part of a promotion.] Good freezer unfortunately I had to return due to a burn mark on the interior seal of the door
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 12, 2026
Hi there. We’re glad to hear that you liked the freezer, but we’re very sorry about the burn mark on the interior seal that led to your return. We understand how disappointing it can be to receive an appliance that isn’t perfect out of the box.
If you decide to replace it or have any questions about other models, our Customer Support team is available Monday–Friday, 8:30 AM–8 PM EST at 1‑800‑374‑4432 or via Live Chat on our website. We’re here to help make your next experience a positive one.
Best Regards,
Ruth
If you decide to replace it or have any questions about other models, our Customer Support team is available Monday–Friday, 8:30 AM–8 PM EST at 1‑800‑374‑4432 or via Live Chat on our website. We’re here to help make your next experience a positive one.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Garage Freezer
on January 10, 2026
Posted by: Donna113
[This review was collected as part of a promotion.] Our garage freezer had to be replaced, and we found this “garage ready” freezer to replace it. It has been working like a charm and seems to be roomier than our last one (though it is the same cu. ft.).
Written by a customer while visiting frigidaire.com
Customer Rating
5
Pleasin' Freezin'
on January 10, 2026
Posted by: Mamakay_70
[This review was collected as part of a promotion.] This freezer is roomy and cooled quickly as soon as we brought it home. The basket in the bottom makes storing certain foods easier to find. I am very pleased with this freezer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Outstanding Upright Freezer
on January 11, 2026
Posted by: Rebel2wicked
[This review was collected as part of a promotion.] This freezer is performing great from day one! The variable motor runs quietly and keeps the freezer at its correct temperature. I would recommend Frigidaire to anyone looking for the best appliance.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 13, 2026
Hi there. We’re thrilled your freezer is performing so well! Thank you for trusting Frigidaire. If you ever need support or have questions, our team is here Mon–Fri, 8:30 a.m.–8:00 p.m. EST at 800-374-4432. You can also reach us via Live Chat on Frigidaire.com.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com