Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,452 Reviews)
Rating breakdown 1,452 reviews
5 Stars
1,252
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
7
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Wonderful freezer.
on December 30, 2025
Posted by: XSanders19
[This review was collected as part of a promotion.] This freezer is exactly what my family wanted/needed. The size is perfect to hold a significant amount of frozen meat as well as my wife’s Christmas cookies that she freezes for the future. It has more than an appropriate amount of space and works perfectly. It keeps everything frozen at the recommended setting and does not need any adjustment. I’d recommend it and have recommended to family and anyone.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on December 30, 2025
Posted by: Jeff644
Great if you want to buy a new one every 3 years
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 2, 2026
Hi there, Jeff644! We’re truly sorry to hear about your frustration and understand how disappointing it can be to feel like an appliance isn’t meeting expectations over time. At Frigidaire, we aim to design products that are reliable and long-lasting, and we regret that your experience has not reflected that standard.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 31, 2025
Posted by: RaeAnn24
[This review was collected as part of a promotion.] Perfect fridge. Love the layout. Able to see everything you had
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on January 2, 2026
Posted by: ems2resq
[This review was collected as part of a promotion.] It meets all of my expectations. It was a little difficult swapping the door opening.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 5, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that your appliance meets all of your expectations. We understand that swapping the door opening can be a bit tricky, and we’re happy you were able to get it set up the way you wanted.
If you ever need tips, guidance, or assistance, our Customer Support team is available at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST) or via live chat on our website.
Best Regards,
Ruth
If you ever need tips, guidance, or assistance, our Customer Support team is available at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST) or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on January 2, 2026
Posted by: Fryguy 101
[This review was collected as part of a promotion.] Works great looks good. Keeps food frozen
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 5, 2026
Thank you for sharing your feedback! We’re delighted to hear that your freezer is working well, keeping your food properly frozen, and that you’re happy with its appearance.
If you ever need assistance, have questions, or want tips on getting the most out of your freezer, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or by calling 1‑800‑374‑4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your support and are thrilled that you’re enjoying your Frigidaire appliance! — Maria
If you ever need assistance, have questions, or want tips on getting the most out of your freezer, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or by calling 1‑800‑374‑4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your support and are thrilled that you’re enjoying your Frigidaire appliance! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on January 3, 2026
Posted by: CKBshops
[This review was collected as part of a promotion.] Better than I had hoped for! Looks great in my garage. People can't believe it's a freezer, they thought ot was a storage cabinet. Money well spent!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on January 5, 2026
Posted by: Nonnach
[This review was collected as part of a promotion.] This freezer works great. Wish it had the on indicator light at the bottom as my old one did. But it’s doing its job!
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 6, 2026
Thank you for sharing your feedback! We’re glad to hear your freezer is working well and doing its job. We also appreciate your note about the on indicator light—it’s valuable feedback as we continue to improve our products.
If you have any questions or need assistance, feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday 8:30am–8pm ET, and Saturday 9am–6pm ET. We’re always happy to help! - Reed
If you have any questions or need assistance, feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday 8:30am–8pm ET, and Saturday 9am–6pm ET. We’re always happy to help! - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice freezer
on January 6, 2026
Posted by: Di391
[This review was collected as part of a promotion.] Roomy and works great so far. It was purchased for our garage to store fish and deer meat. It’s already full.
Response from frigidaire.comBy Reed, Online Outreach Specialist, January 8, 2026
Hi, thank you for your feedback! We’re glad to hear your fridge is roomy and working great so far, and that it’s helping you store your fish and deer meat efficiently. If you need any assistance or have any questions, feel free to contact us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET, and Saturday 9am – 6pm ET. - Reed
Written by a customer while visiting frigidaire.com