Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,235 Reviews)
Rating breakdown 1,235 reviews
5 Stars
1,065
4 Stars
144
3 Stars
17
2 Stars
4
1 Star
5
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Upright Freezer
on December 29, 2025
Posted by: JIMW3
[This review was collected as part of a promotion.] So far we have loved our new freeze. It was quick to get to temperature, love the glass shelves and finish color!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 2, 2026
Hi there. Thank you for your feedback! We’re so glad to hear your new freezer is working well and that you love the quick cooling, glass shelves, and finish.
If you ever have questions or need assistance, our team is available at 1‑800‑374‑4432 or via live chat on our website, Monday–Friday, 8:30 a.m. to 8:00 p.m. ET.
Best Regards,
Ruth
If you ever have questions or need assistance, our team is available at 1‑800‑374‑4432 or via live chat on our website, Monday–Friday, 8:30 a.m. to 8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great upright freezer
on December 30, 2025
Posted by: Sam1966
[This review was collected as part of a promotion.] This is my second Frigidaire upright freezer and so far it hasn’t given me any issues. The Frigidaire refrigerator and upright freezer that I have had for years have never given me any issues so I trust their products unlike my whirlpool upright freezer that has a warped door so that you have to press it closed for it to stay
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful freezer.
on December 30, 2025
Posted by: XSanders19
[This review was collected as part of a promotion.] This freezer is exactly what my family wanted/needed. The size is perfect to hold a significant amount of frozen meat as well as my wife’s Christmas cookies that she freezes for the future. It has more than an appropriate amount of space and works perfectly. It keeps everything frozen at the recommended setting and does not need any adjustment. I’d recommend it and have recommended to family and anyone.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on December 30, 2025
Posted by: Jeff644
Great if you want to buy a new one every 3 years
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 2, 2026
Hi there, Jeff644! We’re truly sorry to hear about your frustration and understand how disappointing it can be to feel like an appliance isn’t meeting expectations over time. At Frigidaire, we aim to design products that are reliable and long-lasting, and we regret that your experience has not reflected that standard.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 31, 2025
Posted by: RaeAnn24
[This review was collected as part of a promotion.] Perfect fridge. Love the layout. Able to see everything you had
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on January 2, 2026
Posted by: ems2resq
[This review was collected as part of a promotion.] It meets all of my expectations. It was a little difficult swapping the door opening.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 5, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that your appliance meets all of your expectations. We understand that swapping the door opening can be a bit tricky, and we’re happy you were able to get it set up the way you wanted.
If you ever need tips, guidance, or assistance, our Customer Support team is available at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST) or via live chat on our website.
Best Regards,
Ruth
If you ever need tips, guidance, or assistance, our Customer Support team is available at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST) or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on January 2, 2026
Posted by: Fryguy 101
[This review was collected as part of a promotion.] Works great looks good. Keeps food frozen
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 5, 2026
Thank you for sharing your feedback! We’re delighted to hear that your freezer is working well, keeping your food properly frozen, and that you’re happy with its appearance.
If you ever need assistance, have questions, or want tips on getting the most out of your freezer, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or by calling 1‑800‑374‑4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your support and are thrilled that you’re enjoying your Frigidaire appliance! — Maria
If you ever need assistance, have questions, or want tips on getting the most out of your freezer, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or by calling 1‑800‑374‑4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your support and are thrilled that you’re enjoying your Frigidaire appliance! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on January 3, 2026
Posted by: CKBshops
[This review was collected as part of a promotion.] Better than I had hoped for! Looks great in my garage. People can't believe it's a freezer, they thought ot was a storage cabinet. Money well spent!
Written by a customer while visiting frigidaire.com