Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,306 Reviews)
Rating breakdown 1,306 reviews
5 Stars
1,123
4 Stars
155
3 Stars
18
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Excellent quality standup freezer
on December 27, 2025
Posted by: DARobinson7932
[This review was collected as part of a promotion.] Works as should. High quality machine
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frost Free Frigidaire
on December 28, 2025
Posted by: Jebbie123
[This review was collected as part of a promotion.] We have only had it a few weeks, but it is by far better than the previous unit we had. Moving the shelves was a little confusing, but the instructions online were easy to understand AND implement
Response from frigidaire.comBy Chris, Online Outreach Specialist, December 29, 2025
Thank you for your review! We’re glad to hear the new unit is already a big improvement over your previous one. We appreciate your feedback about the shelves and are happy the online instructions were clear and helpful. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome and compact
on December 29, 2025
Posted by: Carlos Calderob
[This review was collected as part of a promotion.] This upright freezer is awesome, compact and affordable
Response from frigidaire.comBy Maria, Online Outreach Specialist, December 30, 2025
Thank you for sharing your feedback! We’re thrilled to hear that your Frigidaire upright freezer is meeting your needs with its compact design, affordability, and reliable performance.
If you ever have questions, need assistance, or want tips on getting the most out of your freezer, our customer care team is always ready to help. You can connect with us via Live Chat at Frigidaire.com, or call us at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your trust in Frigidaire and are glad your appliance is serving you well! — Maria
If you ever have questions, need assistance, or want tips on getting the most out of your freezer, our customer care team is always ready to help. You can connect with us via Live Chat at Frigidaire.com, or call us at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your trust in Frigidaire and are glad your appliance is serving you well! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 29, 2025
Posted by: Jeepguy80
[This review was collected as part of a promotion.] Large interior and great price.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright Freezer
on December 29, 2025
Posted by: JIMW3
[This review was collected as part of a promotion.] So far we have loved our new freeze. It was quick to get to temperature, love the glass shelves and finish color!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 2, 2026
Hi there. Thank you for your feedback! We’re so glad to hear your new freezer is working well and that you love the quick cooling, glass shelves, and finish.
If you ever have questions or need assistance, our team is available at 1‑800‑374‑4432 or via live chat on our website, Monday–Friday, 8:30 a.m. to 8:00 p.m. ET.
Best Regards,
Ruth
If you ever have questions or need assistance, our team is available at 1‑800‑374‑4432 or via live chat on our website, Monday–Friday, 8:30 a.m. to 8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great upright freezer
on December 30, 2025
Posted by: Sam1966
[This review was collected as part of a promotion.] This is my second Frigidaire upright freezer and so far it hasn’t given me any issues. The Frigidaire refrigerator and upright freezer that I have had for years have never given me any issues so I trust their products unlike my whirlpool upright freezer that has a warped door so that you have to press it closed for it to stay
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful freezer.
on December 30, 2025
Posted by: XSanders19
[This review was collected as part of a promotion.] This freezer is exactly what my family wanted/needed. The size is perfect to hold a significant amount of frozen meat as well as my wife’s Christmas cookies that she freezes for the future. It has more than an appropriate amount of space and works perfectly. It keeps everything frozen at the recommended setting and does not need any adjustment. I’d recommend it and have recommended to family and anyone.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on December 30, 2025
Posted by: Jeff644
Great if you want to buy a new one every 3 years
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 2, 2026
Hi there, Jeff644! We’re truly sorry to hear about your frustration and understand how disappointing it can be to feel like an appliance isn’t meeting expectations over time. At Frigidaire, we aim to design products that are reliable and long-lasting, and we regret that your experience has not reflected that standard.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We value your feedback and would like to work with you to ensure your appliance is performing as intended.
Thank you, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com