Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,307 Reviews)
Rating breakdown 1,307 reviews
5 Stars
1,124
4 Stars
155
3 Stars
18
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
Operates well, but a bit loud
on November 11, 2025
Posted by: MadmanMic
[This review was collected as part of a promotion.] It's a freezer that freezes and keeps good frozen. The compressor is louder than I like. The size is great. The for is difficult to open, but that means the seal is good.
Response from frigidaire.comBy Reed, Online Outreach Specialist, November 11, 2025
We’re glad to hear your freezer is keeping your items well-frozen and that the size works for you! We understand the compressor noise and the tight door can be a bit inconvenient, but it does help ensure a good seal. For any questions or additional assistance, please reach out via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday from 8:30 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Upright Freezer
on November 11, 2025
Posted by: Ryan L
[This review was collected as part of a promotion.] Have been purchasing Frigidaire products for over 2 decades now and am so satisfied with the overall quality and
longevity of them. Never any issues from refrigerators to freezers.
longevity of them. Never any issues from refrigerators to freezers.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 13, 2025
Hi Ryan! Thank you so much for sharing your wonderful feedback and for being a loyal Frigidaire customer for so many years. We’re truly grateful for your continued trust in our products and delighted to hear that your refrigerators and freezers have served you well over the decades.
Your kind words mean a lot to us and to the teams who work hard to design reliable, long-lasting appliances for homes like yours. We’re honored to be part of your household and look forward to continuing to earn your confidence for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Your kind words mean a lot to us and to the teams who work hard to design reliable, long-lasting appliances for homes like yours. We’re honored to be part of your household and look forward to continuing to earn your confidence for years to come.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Review of Frigidaire freezer
on November 12, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The freezer has performed excellently since purchase. It is very quiet and efficient. I love the color and it matches my other garage appliances perfectly. Could not have made a better choice.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 14, 2025
Hi Linda! Thank you so much for sharing your experience with us! We’re thrilled to hear that your freezer has been performing excellently and that it’s meeting your expectations in terms of both efficiency and quiet operation. It’s great to know that the color also fits perfectly with your other garage appliances—it’s always a bonus when an appliance not only works well but looks great, too!
We’re so glad to hear you’re happy with your choice, and we truly appreciate you taking the time to let us know. If you ever need assistance or have any questions down the line, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re so glad to hear you’re happy with your choice, and we truly appreciate you taking the time to let us know. If you ever need assistance or have any questions down the line, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer
on November 12, 2025
Posted by: llowe
[This review was collected as part of a promotion.] Love this freezer, doing well so far. Only complaint is the glass shelves. can be slippery.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, November 14, 2025
Hi there! Thank you so much for sharing your thoughts with us! We’re thrilled to hear that you’re loving your freezer and that it’s performing well for you so far. It’s always great to know when an appliance is doing its job!
We also appreciate your feedback about the glass shelves being slippery. That’s definitely something we’ll keep in mind as we look to continuously improve our products.
Thanks again for your review, and if you ever need assistance or have more suggestions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We also appreciate your feedback about the glass shelves being slippery. That’s definitely something we’ll keep in mind as we look to continuously improve our products.
Thanks again for your review, and if you ever need assistance or have more suggestions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Freezer buy noisy
on November 13, 2025
Posted by: Chris112345
[This review was collected as part of a promotion.] I like this freezer except for the fan noise.
The compressor is quiet but what I believe is the defrost fan makes a terrible rattling noise.
This has happened since about 2nd day of ownership.
The compressor is quiet but what I believe is the defrost fan makes a terrible rattling noise.
This has happened since about 2nd day of ownership.
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 14, 2025
Hi, Chris112345! We’re sorry to hear about the rattling noise from your new Frigidaire freezer’s defrost fan—that definitely shouldn’t be happening, especially so early on. We want to make sure your freezer is working properly and quietly.
Please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to troubleshoot this and help get your freezer running as it should.
- Rox.
Please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to troubleshoot this and help get your freezer running as it should.
- Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect Replacement
on November 13, 2025
Posted by: Icy55
[This review was collected as part of a promotion.] This upright freezer is the perfect replacement for our older Frigidaire unit, that is housed in our garage. We also like the color to spruce up the decor of the garage.
Response from frigidaire.comBy Maico, Online Outreach Specialist, November 17, 2025
Thank you for sharing your feedback, Icy55! We’re thrilled to hear that your new upright freezer is the perfect replacement for your older Frigidaire unit. It’s also great to know that the color adds a nice touch to your garage décor, functional and stylish!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a wonderful day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a wonderful day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on November 14, 2025
Posted by: Eljae
[This review was collected as part of a promotion.] This freezer is everything we wanted. We love everything about it. It’s so spacious!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 14, 2025
Posted by: jenharvey19
[This review was collected as part of a promotion.] Perfect fit for my garage and home. I shopped around for a new addition to my family needs. This one caught my attention with the size and the ability to be able to put in in a garage. I like how quick it cooled and has kept cool while the temp has not been so cool in the garage.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 17, 2025
Hi there. Thank you for your feedback! We’re glad to hear your refrigerator is a perfect fit for both your garage and home. It’s great to know it cools quickly and maintains the right temperature, even when conditions aren’t ideal. We hope it continues to meet your family’s needs! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com