Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,455 Reviews)
Rating breakdown 1,455 reviews
5 Stars
1,254
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Great so far
on October 4, 2025
Posted by: urbigmom
[This review was collected as part of a promotion.] I haven’t had my new freezer a month yet so I don’t know how much this review can do for you. I have to say that it is very sleek and looks good. Very roomy and plenty of shelves. The basket in the bottom does not slide in and out like your model that I purchased 19 years ago. But so far that hasn’t been a game changer. If this freezer lasts as long as the last one I purchased, I will be happy.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 6, 2025
Hi there. We’re glad to hear that you’re enjoying the sleek design and roomy interior of your new freezer! Thank you for sharing your observations about the basket and for trusting Frigidaire again — we hope this freezer serves you just as well as your previous one. If you ever have questions or need assistance, our Customer Care Team is happy to help at 1-800-374-4432 (Monday–Friday, 8:30 a.m.–8 p.m. ET) or through Live Chat at www.frigidaire.com. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice, but
on October 5, 2025
Posted by: STfreezer
[This review was collected as part of a promotion.] It is a nice unit and it serves its intended purpose. I like the finish and the fact that it has glasss shelves instead of wire shelves. The only critique I have is that it is a bit noisy when it runs.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy with my puchase
on October 5, 2025
Posted by: SharonLA
[This review was collected as part of a promotion.] Really like this freezer, the shelves are glass not wire! They slide in rather than break off like the wire shelves on our last freezer.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on October 6, 2025
Posted by: Aivory
[This review was collected as part of a promotion.] It is nice love the shelves on the door.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stand Up Freezer
on October 8, 2025
Posted by: Max29638
[This review was collected as part of a promotion.] The standup freezer is perfect. It holds a lot of food and maintains a deep freeze. Perfect for my first ever moose hunt.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Curiois
on October 9, 2025
Posted by: SHIMMY1
[This review was collected as part of a promotion.] I don't understand why all these reviews are incentivized. Can you explain? There are so many within the last 60 days. Not sure this an accurate depiction of the quality of the freezer.
Response from frigidaire.comBy Christian, Online Outreach Specialist, October 13, 2025
Thank you for your thoughtful question. Some of our reviews may come from customers who received a small incentive in exchange for their honest feedback—this is typically noted clearly on the review itself. The goal is to encourage a wide range of experiences, especially when a product is newer to the market.
That said, we truly value all customer feedback—whether incentivized or not—and take it seriously to improve our products and service. We understand your concern and appreciate you taking the time to look into it.
If you have specific questions about the freezer or would like more detailed info, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
That said, we truly value all customer feedback—whether incentivized or not—and take it seriously to improve our products and service. We understand your concern and appreciate you taking the time to look into it.
If you have specific questions about the freezer or would like more detailed info, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great space!
on October 10, 2025
Posted by: Txgingerbread
[This review was collected as part of a promotion.] This freezer is amazing! It has great space! I did go and buy a few organizers from the container store to organize it a bit better. The bottom shelf is more shallow to allow access into the basket below which I appreciate. The only "problem" but could be seen as a plus is opening and shutting it. It seals tightly which is a good thing and you don't ever wonder if it's shut, but I need two hands to open it.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, October 13, 2025
Thank you for sharing your great experience with your freezer! We’re glad to hear that the spacious design and thoughtful features, like the shallow bottom shelf, are working well for you. It’s also good to know that the tight seal gives you peace of mind, even if it requires a little extra effort to open.
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on October 13, 2025
Posted by: Rick4003
[This review was collected as part of a promotion.] Great basic freezer. Working well so far.
Response from frigidaire.comBy Reed, Online Outreach Specialist, October 15, 2025
We’re glad to hear that your freezer is working well and meeting your expectations. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com