Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,455 Reviews)
Rating breakdown 1,455 reviews
5 Stars
1,254
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Love our upright freezer
on September 26, 2025
Posted by: John and Jody
[This review was collected as part of a promotion.] We love our new freezer. So much room and brightness that you can view everything and we were able to transfer from our old chest freezer to the new one with a couple of hours from delivery! Organizing all our food is so easy loads of room and food will not be wasted again as in the chest type freezer. Its exterior is beautiful and looks elegant. Thank you for making a wonderful product!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 29, 2025
Thank you so much for sharing your wonderful experience with your new freezer! We’re thrilled to hear that the spaciousness and bright interior are making it easy to organize and find everything quickly—that’s exactly what we aim for. It’s fantastic that the transition from your old chest freezer was smooth and that you’re already enjoying less food waste and more convenience. We truly appreciate your kind words about the design and elegance of the exterior. Your satisfaction means a lot to us, and we’re grateful you chose Frigidaire! If you ever need assistance or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 26, 2025
Posted by: Themanetan
[This review was collected as part of a promotion.] I absolutely love my new freezer, plenty of door space and shelf space!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 29, 2025
We’re thrilled to hear that you absolutely love your new freezer! It’s wonderful that the ample door and shelf space is helping you stay organized and making food storage more convenient. We truly appreciate you sharing your positive experience and are delighted that your appliance is meeting your expectations. If you ever have questions, want tips on maximizing your freezer’s features, or need assistance in the future, we encourage you to reach out to us directly. You can connect with one of our representatives through the Live Chat feature at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. Our team is always happy to provide support and ensure your appliance continues to perform reliably and conveniently. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 26, 2025
Posted by: PBsa
[This review was collected as part of a promotion.] Love the look and size. The control know seems a bit flimsy like it might break easily, but since you don't have to move it often it shoukd be ok. Not sure about the glass shelves. Afraid they might break when putting frozen bulk meat on them.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 1, 2025
Hi, PBsa! Thank you for sharing your feedback with us. We’re glad to hear you love the look and size of your appliance. We also understand your concerns about the control knob and glass shelves. Please be assured that our products are designed and tested to meet durability and safety standards, but we recommend handling heavy or bulky items with care to help protect the shelves. Your input is valuable, and we’ll be sure to share it with our product team. We appreciate your trust in us and are here if you need any further assistance. Best Regards, Angel
Digital Care | Online Outreach Specialist
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
Meets expectations
on September 26, 2025
Posted by: Jhskick
[This review was collected as part of a promotion.] Manual a bit lacking. But freezer is as advertised.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 1, 2025
Hi, Jhskick! Thank you for your feedback. We’re happy to hear that your freezer is performing as advertised. We understand your concern about the manual and appreciate you bringing this to our attention. Your input helps us improve, and we’ll be sure to share it with our team. If you ever need additional guidance or support, please don’t hesitate to reach out—we’re here to help. Thank you! Best Regards, Angel
Digital Care | Online Outreach Specialist
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
20 Cu Ft Upright Freezer
on September 26, 2025
Posted by: Jasper454
[This review was collected as part of a promotion.] Overall, this appears to be a nice freezer. We purchased it to replace a 30 year old freezer that had leaking seals. It's quite a bit taller than our old one, but the footprint is pretty close to the same. I actually lost some space with this one, but I assume that has something to do with the insulation and/or defrosting properties. I've had luck with Frigidaire products and hope that this one lives up to the Frigidaire name.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 29, 2025
Thank you for sharing your feedback! We’re glad to hear that you’re pleased with your new Frigidaire freezer and that you’ve had positive experiences with our products in the past. We hope this freezer continues to meet your expectations and delivers reliable performance. For any questions or further assistance, you can reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to help. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Freezer
on September 26, 2025
Posted by: Mike3974
[This review was collected as part of a promotion.] Freezer is working good so far. No complaints.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 29, 2025
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire freezer is working well and meeting your expectations. For any questions or further assistance, you can reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to help. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great stand up freezer
on September 26, 2025
Posted by: Sah253
[This review was collected as part of a promotion.] Great stand up freezer and very elegant looking color which is like steel gray.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great quality freezer
on September 26, 2025
Posted by: WillTH
[This review was collected as part of a promotion.] I bought two of these. They are good I'm going to replace my regular french door fridge with a freezerless fridge of this same type. Simple, efficient, does what its supposed to do and does it well.
Written by a customer while visiting frigidaire.com