Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
991
4 Stars
134
3 Stars
16
2 Stars
4
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
on September 26, 2025
Posted by: PBsa
[This review was collected as part of a promotion.] Love the look and size. The control know seems a bit flimsy like it might break easily, but since you don't have to move it often it shoukd be ok. Not sure about the glass shelves. Afraid they might break when putting frozen bulk meat on them.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 1, 2025
Hi, PBsa! Thank you for sharing your feedback with us. We’re glad to hear you love the look and size of your appliance. We also understand your concerns about the control knob and glass shelves. Please be assured that our products are designed and tested to meet durability and safety standards, but we recommend handling heavy or bulky items with care to help protect the shelves. Your input is valuable, and we’ll be sure to share it with our product team. We appreciate your trust in us and are here if you need any further assistance. Best Regards, Angel
Digital Care | Online Outreach Specialist
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
Meets expectations
on September 26, 2025
Posted by: Jhskick
[This review was collected as part of a promotion.] Manual a bit lacking. But freezer is as advertised.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 1, 2025
Hi, Jhskick! Thank you for your feedback. We’re happy to hear that your freezer is performing as advertised. We understand your concern about the manual and appreciate you bringing this to our attention. Your input helps us improve, and we’ll be sure to share it with our team. If you ever need additional guidance or support, please don’t hesitate to reach out—we’re here to help. Thank you! Best Regards, Angel
Digital Care | Online Outreach Specialist
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
20 Cu Ft Upright Freezer
on September 26, 2025
Posted by: Jasper454
[This review was collected as part of a promotion.] Overall, this appears to be a nice freezer. We purchased it to replace a 30 year old freezer that had leaking seals. It's quite a bit taller than our old one, but the footprint is pretty close to the same. I actually lost some space with this one, but I assume that has something to do with the insulation and/or defrosting properties. I've had luck with Frigidaire products and hope that this one lives up to the Frigidaire name.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 29, 2025
Thank you for sharing your feedback! We’re glad to hear that you’re pleased with your new Frigidaire freezer and that you’ve had positive experiences with our products in the past. We hope this freezer continues to meet your expectations and delivers reliable performance. For any questions or further assistance, you can reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to help. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Freezer
on September 26, 2025
Posted by: Mike3974
[This review was collected as part of a promotion.] Freezer is working good so far. No complaints.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 29, 2025
Thank you for sharing your feedback! We’re glad to hear that your Frigidaire freezer is working well and meeting your expectations. For any questions or further assistance, you can reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to help. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great stand up freezer
on September 26, 2025
Posted by: Sah253
[This review was collected as part of a promotion.] Great stand up freezer and very elegant looking color which is like steel gray.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great quality freezer
on September 26, 2025
Posted by: WillTH
[This review was collected as part of a promotion.] I bought two of these. They are good I'm going to replace my regular french door fridge with a freezerless fridge of this same type. Simple, efficient, does what its supposed to do and does it well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the new Freezer
on September 27, 2025
Posted by: Home of the Ponderosa
[This review was collected as part of a promotion.] Needed a garage ready freezer. This is one big beautiful thing. Love the look and the size.
Now we just need to fill it up… lol
Now we just need to fill it up… lol
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice freezer
on September 28, 2025
Posted by: Gramma Tam
[This review was collected as part of a promotion.] Very stylish, lightweight, quiet and roomy freezer.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 30, 2025
Thank you for your wonderful feedback, Gramma Tam! We’re glad to hear you’re enjoying the stylish design, quiet operation, and spaciousness of your freezer. If you ever need any assistance or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com