Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
991
4 Stars
134
3 Stars
16
2 Stars
4
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
Really like
on September 2, 2025
Posted by: RsBr
[This review was collected as part of a promotion.] We really like this upright Freezer, Coming from a chest freezer this is so much better!!
The only problem is the light doesn't work, but will fix that soon.
The only problem is the light doesn't work, but will fix that soon.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 4, 2025
Thank you for your feedback! We're glad to hear you're enjoying your new upright freezer and that it's been a great improvement over your previous chest freezer. We're sorry to hear about the light not working, but we’re confident it’ll be a quick fix. If you need any help resolving it, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
+/- of this Frigidaire freezer
on September 2, 2025
Posted by: GDA50
[This review was collected as part of a promotion.] It seems to be doing a good job of keeping things frozen.
However, the only way of knowing this is to open the unit & check contents physically & (Occasionally with Thermal Gun). Why is there not a digital status screen/ means of adjusting temperature on the door?? As opposed to this unit having to look under & reach beneath the lowest shelf to adjust the temperature. Very poor engineering from my perspective.
However, the only way of knowing this is to open the unit & check contents physically & (Occasionally with Thermal Gun). Why is there not a digital status screen/ means of adjusting temperature on the door?? As opposed to this unit having to look under & reach beneath the lowest shelf to adjust the temperature. Very poor engineering from my perspective.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 4, 2025
Thank you for sharing your feedback with us. We’re glad to hear that your freezer is doing a good job of keeping your items frozen, but we regret to learn of the frustrations you’ve experienced with the temperature controls and the lack of a digital status display. We understand how important convenience and accessibility are when it comes to appliance design, and your input about the placement and usability of the controls is very valuable to us. Our Customer Care Team would be happy to review your model details and provide additional guidance on how best to monitor and adjust the temperature settings to ensure optimal performance. Please feel free to connect with us through Live Chat at Frigidaire.com, or by calling 1-800-374-4432. Our representatives are available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 2, 2025
Posted by: Gracie53
[This review was collected as part of a promotion.] Love it. Except I am having to get my light repaired.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 4, 2025
Hi there, Thank you for your feedback — we’re so glad you’re loving your appliance! We’re sorry to hear about the issue with the light and would like to help get that resolved quickly. Please reach out to our Customer Care Team at 800-374-4432 (Mon–Fri, 8:30 a.m.–8:00 p.m. ET) or via Live Chat at Frigidaire.com so we can assist you. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 2, 2025
Posted by: graub
[This review was collected as part of a promotion.] love how roomy it is and so far is working great
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 3, 2025
Thanks so much for your feedback! We’re glad to hear you love how roomy it is and that it’s working great so far. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the Freezer
on September 3, 2025
Posted by: Susan09
[This review was collected as part of a promotion.] Love the glass shelves, huge lower basket. Cooled quickly. Like the sleek outside design.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 3, 2025
Posted by: PSB52
[This review was collected as part of a promotion.] Absolutely love our new Frigidaire freezer, lots of room!
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 5, 2025
Thank you so much for your feedback, PSB52! We're thrilled to hear that you absolutely love your new Frigidaire freezer and that it's providing you with plenty of space — that's exactly what we aim for! If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support team by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! – Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this new freezer
on September 3, 2025
Posted by: Jeannie G
[This review was collected as part of a promotion.] Love this new frost free freezer keeps all my frozen food perfect. So much door space and interior space for all my freezer needs. I would recommend I to anyone looking for a nice new freezer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 5, 2025
Hi there! We’re thrilled to hear your new frost-free freezer is keeping your frozen food perfectly and that the interior and door space are meeting all your needs. Thank you for recommending Frigidaire — we truly appreciate it! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Needs more shelves
on September 4, 2025
Posted by: overthehill62
[This review was collected as part of a promotion.] Needs more shelves
Written by a customer while visiting frigidaire.com