Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,455 Reviews)
Rating breakdown 1,455 reviews
5 Stars
1,254
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
on July 30, 2025
Posted by: KPC Mat
[This review was collected as part of a promotion.] We liked the design and the color that we picked. We liked how wide it is and more drawers and spaces to put all the frozen stuff. Its neat and easy to clean. You can easily move it from one place to another without the hassle.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 1, 2025
Hi there. Thank you so much for the great feedback! We’re thrilled to hear you’re enjoying the design, color, and spacious layout—especially the extra drawers for all your frozen items. It’s wonderful to know you find it neat, easy to clean, and easy to move when needed.
We appreciate you choosing Frigidaire and are so glad it’s been a great fit for your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and are so glad it’s been a great fit for your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 20Cu.ft upright freezer
on July 30, 2025
Posted by: Kpasha
[This review was collected as part of a promotion.] Did a lot of research before we bought thus product. So far have been happy with the performance.
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 1, 2025
Thank you for sharing! We're glad to hear you're happy with the performance so far. If you have any questions down the line, feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432 (Monday–Friday, 8:30am–8:00pm EST).
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer!
on July 31, 2025
Posted by: Tappy97058
[This review was collected as part of a promotion.] This freezer supposedly has the same amount of room as our last freezer but seems so much more roomy especially with the adjustable shelves for big items like turkeys and hams! We are loving it!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 31, 2025
Thank you for sharing your positive experience with the 20 Cu. Ft. upright freezer! We’re so happy to hear that the adjustable shelves are making a big difference for storing larger items like turkeys and hams.
It’s great to know that it feels roomier than your last freezer and is working well for your needs. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
It’s great to know that it feels roomier than your last freezer and is working well for your needs. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on July 31, 2025
Posted by: Diann Freezer
[This review was collected as part of a promotion.] Freezer is working efficiently and freezes items to a hard point.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY
on July 31, 2025
Posted by: Freezerissuedelux
One star because I like the look.
Day of installation it was making a loud sound, the fab was hitting another part so our contractor shimed it. Had a power outage and could not get it to stop beeping regardless that it was at recommended temperature. Beeped for about 8 hours and finally stopped. Today put 500lbs of meat in it and the fan is so loud it’s heard all across the house obnoxious. Now it’s beeping again although recommended temp. This is a 2 week old freezer. Don’t even get me started on the warranty process. This is my first Frigidaire purchase and I could not hate it anymore. Do NOT buy this.
Day of installation it was making a loud sound, the fab was hitting another part so our contractor shimed it. Had a power outage and could not get it to stop beeping regardless that it was at recommended temperature. Beeped for about 8 hours and finally stopped. Today put 500lbs of meat in it and the fan is so loud it’s heard all across the house obnoxious. Now it’s beeping again although recommended temp. This is a 2 week old freezer. Don’t even get me started on the warranty process. This is my first Frigidaire purchase and I could not hate it anymore. Do NOT buy this.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 1, 2025
Thank you for sharing your experience, Freezerissuedelux — and while I’m glad to hear you like the look of your new freezer, I’m truly sorry for everything else you’ve encountered. No one should have to deal with loud, persistent beeping, fan issues, or repair frustrations — especially just two weeks into owning a major appliance.
The fact that your unit needed a shim on day one, has experienced repeated noise and alarm issues, and disrupted your household — even during something as important as storing 500 pounds of meat — is completely unacceptable. You expected reliability and peace of mind, and instead, you’ve had stress, inconvenience, and a product that’s not performing as promised.
I also want to acknowledge your frustration with the warranty process. It’s disheartening to hear that instead of receiving prompt support, you’ve been left feeling helpless and let down — especially as a first-time Frigidaire customer. That’s not the experience we aim to provide, and I apologize.
We’d like to make this right. Please contact us at 1-800-374-4432, referencing this message along with your model and serial number, and we’ll escalate your case immediately. You deserve a product that works — and service that works just as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
Thank you again for bringing this to our attention. Your feedback matters, and we want the opportunity to earn back your trust. - Maico
The fact that your unit needed a shim on day one, has experienced repeated noise and alarm issues, and disrupted your household — even during something as important as storing 500 pounds of meat — is completely unacceptable. You expected reliability and peace of mind, and instead, you’ve had stress, inconvenience, and a product that’s not performing as promised.
I also want to acknowledge your frustration with the warranty process. It’s disheartening to hear that instead of receiving prompt support, you’ve been left feeling helpless and let down — especially as a first-time Frigidaire customer. That’s not the experience we aim to provide, and I apologize.
We’d like to make this right. Please contact us at 1-800-374-4432, referencing this message along with your model and serial number, and we’ll escalate your case immediately. You deserve a product that works — and service that works just as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
Thank you again for bringing this to our attention. Your feedback matters, and we want the opportunity to earn back your trust. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good so far
on August 1, 2025
Posted by: PH1234
[This review was collected as part of a promotion.] Seems to be a reliable freezer. Only complaints: the freezer feels a little shallow and the placement of the control knob. Last freezer was 20.5cf and this one is 20, but it feels so much shallower for some reason. The temperature control knob is positioned where it'll be inaccessible once the freezer is full.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good freezer
on August 1, 2025
Posted by: Leefarm
[This review was collected as part of a promotion.] Awesome freezer lots of room. Ended up getting a really good price. Lot's of good reviews. Hoping it last a long time. Ended up adding a wifi thermometer so I can see temp without opening freezer or monitor it from my phone if I'm away.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Really nice!!
on August 1, 2025
Posted by: Bobby hi
[This review was collected as part of a promotion.] This freezer is great ! Lo
oks nice and does what it is supposed to do. So far, no complaints.
oks nice and does what it is supposed to do. So far, no complaints.
Written by a customer while visiting frigidaire.com