Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
812
4 Stars
103
3 Stars
11
2 Stars
2
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
1
DO NOT BUY
on July 31, 2025
Posted by: Freezerissuedelux
One star because I like the look.
Day of installation it was making a loud sound, the fab was hitting another part so our contractor shimed it. Had a power outage and could not get it to stop beeping regardless that it was at recommended temperature. Beeped for about 8 hours and finally stopped. Today put 500lbs of meat in it and the fan is so loud it’s heard all across the house obnoxious. Now it’s beeping again although recommended temp. This is a 2 week old freezer. Don’t even get me started on the warranty process. This is my first Frigidaire purchase and I could not hate it anymore. Do NOT buy this.
Day of installation it was making a loud sound, the fab was hitting another part so our contractor shimed it. Had a power outage and could not get it to stop beeping regardless that it was at recommended temperature. Beeped for about 8 hours and finally stopped. Today put 500lbs of meat in it and the fan is so loud it’s heard all across the house obnoxious. Now it’s beeping again although recommended temp. This is a 2 week old freezer. Don’t even get me started on the warranty process. This is my first Frigidaire purchase and I could not hate it anymore. Do NOT buy this.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 1, 2025
Thank you for sharing your experience, Freezerissuedelux — and while I’m glad to hear you like the look of your new freezer, I’m truly sorry for everything else you’ve encountered. No one should have to deal with loud, persistent beeping, fan issues, or repair frustrations — especially just two weeks into owning a major appliance.
The fact that your unit needed a shim on day one, has experienced repeated noise and alarm issues, and disrupted your household — even during something as important as storing 500 pounds of meat — is completely unacceptable. You expected reliability and peace of mind, and instead, you’ve had stress, inconvenience, and a product that’s not performing as promised.
I also want to acknowledge your frustration with the warranty process. It’s disheartening to hear that instead of receiving prompt support, you’ve been left feeling helpless and let down — especially as a first-time Frigidaire customer. That’s not the experience we aim to provide, and I apologize.
We’d like to make this right. Please contact us at 1-800-374-4432, referencing this message along with your model and serial number, and we’ll escalate your case immediately. You deserve a product that works — and service that works just as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
Thank you again for bringing this to our attention. Your feedback matters, and we want the opportunity to earn back your trust. - Maico
The fact that your unit needed a shim on day one, has experienced repeated noise and alarm issues, and disrupted your household — even during something as important as storing 500 pounds of meat — is completely unacceptable. You expected reliability and peace of mind, and instead, you’ve had stress, inconvenience, and a product that’s not performing as promised.
I also want to acknowledge your frustration with the warranty process. It’s disheartening to hear that instead of receiving prompt support, you’ve been left feeling helpless and let down — especially as a first-time Frigidaire customer. That’s not the experience we aim to provide, and I apologize.
We’d like to make this right. Please contact us at 1-800-374-4432, referencing this message along with your model and serial number, and we’ll escalate your case immediately. You deserve a product that works — and service that works just as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
Thank you again for bringing this to our attention. Your feedback matters, and we want the opportunity to earn back your trust. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good so far
on August 1, 2025
Posted by: PH1234
[This review was collected as part of a promotion.] Seems to be a reliable freezer. Only complaints: the freezer feels a little shallow and the placement of the control knob. Last freezer was 20.5cf and this one is 20, but it feels so much shallower for some reason. The temperature control knob is positioned where it'll be inaccessible once the freezer is full.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good freezer
on August 1, 2025
Posted by: Leefarm
[This review was collected as part of a promotion.] Awesome freezer lots of room. Ended up getting a really good price. Lot's of good reviews. Hoping it last a long time. Ended up adding a wifi thermometer so I can see temp without opening freezer or monitor it from my phone if I'm away.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Really nice!!
on August 1, 2025
Posted by: Bobby hi
[This review was collected as part of a promotion.] This freezer is great ! Lo
oks nice and does what it is supposed to do. So far, no complaints.
oks nice and does what it is supposed to do. So far, no complaints.
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good
on August 1, 2025
Posted by: Avigailg
[This review was collected as part of a promotion.] I cannot properly review after only a few days - ask me in a few months - but so far so good
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Looking Fridge
on August 1, 2025
Posted by: RicktheRed
[This review was collected as part of a promotion.] Works and looks great!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 4, 2025
Thank you for your feedback, RicktheRed! We’re so glad to hear that you’re happy with both the look and performance of your new fridge. If you ever need anything in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on August 2, 2025
Posted by: Nojoey
[This review was collected as part of a promotion.] Works great, very stylish and great layout inside the unit.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice freezer
on August 2, 2025
Posted by: Mo2G
[This review was collected as part of a promotion.] Large, easy to adjust shelves. Became cold quickly.
Written by a customer while visiting frigidaire.com