Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
808
4 Stars
102
3 Stars
11
2 Stars
2
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
5
Excellent Freezer
on July 30, 2025
Posted by: Rajarama
[This review was collected as part of a promotion.] I been using it for couple months & I am very happy with it. it cools quickly & maintains a consistent temperature. the storage space is well designed, making it easy to organize items.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 30, 2025
Thank you for your great feedback! We’re glad to hear your freezer cools quickly, keeps a consistent temperature, and that you find the storage space well designed and easy to organize. If you ever need tips or assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
It Works But Motor Is Very Loud
on July 30, 2025
Posted by: Verndog6871
[This review was collected as part of a promotion.] Had it for a week now and the motor is very very loud! It works quite well but the noise is irritatingly loud. Is there a fix for this. I'm looking for the service number to inquire about it.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 31, 2025
Hi there. We’re sorry to hear your new refrigerator is making excessive noise—that’s not the experience we want for our customers, especially in the first week of use. Some operational sounds are normal, but if the motor is unusually loud or constant, it could signal a fan or compressor issue.
Please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright Freezer
on July 30, 2025
Posted by: vettte man
[This review was collected as part of a promotion.] After 1 week it still works great!!!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 1, 2025
Thanks for the update, vettte man! We're thrilled to hear your Frigidaire is still working great after a week. If you ever need anything as you continue using it, just let us know—we’re here to help!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gets the job done
on July 30, 2025
Posted by: ErikPugmire
[This review was collected as part of a promotion.] needed a freezer for my garage, and this works perfectly.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 1, 2025
Thank you for your feedback! We’re glad to hear the freezer is working perfectly for your garage needs. Enjoy the extra storage space! If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 30, 2025
Posted by: KPC Mat
[This review was collected as part of a promotion.] We liked the design and the color that we picked. We liked how wide it is and more drawers and spaces to put all the frozen stuff. Its neat and easy to clean. You can easily move it from one place to another without the hassle.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 1, 2025
Hi there. Thank you so much for the great feedback! We’re thrilled to hear you’re enjoying the design, color, and spacious layout—especially the extra drawers for all your frozen items. It’s wonderful to know you find it neat, easy to clean, and easy to move when needed.
We appreciate you choosing Frigidaire and are so glad it’s been a great fit for your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and are so glad it’s been a great fit for your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 20Cu.ft upright freezer
on July 30, 2025
Posted by: Kpasha
[This review was collected as part of a promotion.] Did a lot of research before we bought thus product. So far have been happy with the performance.
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 1, 2025
Thank you for sharing! We're glad to hear you're happy with the performance so far. If you have any questions down the line, feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432 (Monday–Friday, 8:30am–8:00pm EST).
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer!
on July 31, 2025
Posted by: Tappy97058
[This review was collected as part of a promotion.] This freezer supposedly has the same amount of room as our last freezer but seems so much more roomy especially with the adjustable shelves for big items like turkeys and hams! We are loving it!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 31, 2025
Thank you for sharing your positive experience with the 20 Cu. Ft. upright freezer! We’re so happy to hear that the adjustable shelves are making a big difference for storing larger items like turkeys and hams.
It’s great to know that it feels roomier than your last freezer and is working well for your needs. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
It’s great to know that it feels roomier than your last freezer and is working well for your needs. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Upright freezer
on July 31, 2025
Posted by: Diann Freezer
[This review was collected as part of a promotion.] Freezer is working efficiently and freezes items to a hard point.
Written by a customer while visiting frigidaire.com