Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,455 Reviews)
Rating breakdown 1,455 reviews
5 Stars
1,254
4 Stars
171
3 Stars
18
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
Small issue
on July 23, 2025
Posted by: Ledski
[This review was collected as part of a promotion.] Love the size and the color. Bought it so it could be in the garage. Seems to have a seal problem as I have some water drips and some ice forming inside at the top. Service tech coming tomorrow to check
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 24, 2025
Hi there. Thank you for your review and for choosing Frigidaire! We're happy to hear you love the size and color of your unit — especially for garage use. We’re sorry to hear about the issue with condensation and ice buildup, and we appreciate you bringing it to our attention.
It’s great to know a service technician is scheduled — they’ll be able to check the door seal and ensure everything is functioning as it should. If you continue to notice any issues after the visit, please don’t hesitate to reach out to our customer care team directly at 1-800-374-4432 or visit www.frigidaire.com for support.
Best Regards,
Ruth
It’s great to know a service technician is scheduled — they’ll be able to check the door seal and ensure everything is functioning as it should. If you continue to notice any issues after the visit, please don’t hesitate to reach out to our customer care team directly at 1-800-374-4432 or visit www.frigidaire.com for support.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality many storage options
on July 23, 2025
Posted by: Jgg62
[This review was collected as part of a promotion.] Overall good quality and features. Installer reversed hinges to allow easier use. Quiet and very cold inside freezer storage cabinet.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on July 23, 2025
Posted by: Allies2711
[This review was collected as part of a promotion.] Arrived as scheduled...works fine, no issues
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good freezer
on July 24, 2025
Posted by: Truck guy
[This review was collected as part of a promotion.] Good freezer at a fair price.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 24, 2025
Thanks for your feedback! We're glad to hear you're satisfied with the freezer's performance and value. If you ever need help or have questions, feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on July 24, 2025
Posted by: Roe A
[This review was collected as part of a promotion.] Love our new 20 cu. Ft. Upright Freezer in Carbon color. Well built and easy set up, love all the room we have to store both on shelves and on the door. I find the upright freezer much better to find items. I recommend this product.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 25, 2025
Hi there. Thank you for the great feedback! We're so glad to hear you're loving your new 20 cu. ft. Upright Freezer in Carbon. It’s wonderful that the setup was easy and that the spacious design—both on the shelves and in the door—makes organizing and finding items a breeze. We truly appreciate your recommendation and are happy to be part of your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
How do you rearrange the shelves.
on July 24, 2025
Posted by: NSL57
[This review was collected as part of a promotion.] My only problem is I can't remove the shelves to rearrange them.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Garage Freeze
on July 25, 2025
Posted by: Dispatcher3385
[This review was collected as part of a promotion.] This is the 1st Frigidaire appliance we have bought , the reviews were good & it had a little more space than the previous freezer this replaced, Although its not as deep the space is plentiful & seems to be working well.. Look forward to a long life with this one..
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far, so good.
on July 25, 2025
Posted by: ctdouthit
[This review was collected as part of a promotion.] We've only had this new freezer for a few weeks, but it has worked as advertised, so very happy with that.
Was very happy with the amount of food I was able to transfer to the new freezer and the the way that the shelves allow for variable sizes.
Was very happy with the amount of food I was able to transfer to the new freezer and the the way that the shelves allow for variable sizes.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 28, 2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that your new freezer has been working as expected and that you're happy with both its performance and the flexible shelf design.
It’s great to know it’s made the food transfer easy and efficient for you. If you ever have any questions or need assistance down the line, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s great to know it’s made the food transfer easy and efficient for you. If you ever have any questions or need assistance down the line, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com