Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Upright Freezer - White
Average customer rating
4.8
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
991
4 Stars
134
3 Stars
16
2 Stars
4
1 Star
4
Customer Reviews for Frigidaire - 20 Cu. Ft. Upright Freezer - White
Customer Rating
4
freezer with lots of space with a quiet running compressor
on July 14, 2025
Posted by: Marshall 4526
[This review was collected as part of a promotion.] Frigidaire appliances have been really good to us over the years. We replaced a 26 year-old upright freezer that was still working fine with this new one because we needed more space. The new unit offers plenty of space and you can barely hear the compressor running. The only thing that could make this better is if we had an additional shelf.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Freezer - Good
on July 14, 2025
Posted by: SSheilds
[This review was collected as part of a promotion.] Good Unit. Day it was received I tried to move the shelves where I wanted and the glass was not attached to the frame. Be careful. Was easy enough to reinsert but shouldn't come apart like it did. Also would be nice to have a temperature alarm but, a wireless one was easy to buy and add to the unit.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 16, 2025
Thank you for your feedback! We're glad to hear you're overall happy with the unit, but we’re sorry to learn about the issue with the shelf coming apart when you first adjusted it. We agree—it shouldn't have separated that easily, and we appreciate you taking the time to reinsert it carefully. Your suggestion about a built-in temperature alarm is also a great point, and we’re glad you found a wireless option that worked for you. If you’d like to share this with our product team or need any further support, feel free to reach out to us through live chat at Frigidaire.com or by calling 1-800-374-4432. We’re always here to help and value your input.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 15, 2025
Posted by: Hurricane Katrina
[This review was collected as part of a promotion.] It looks nice, runs nice, has adjustable shelving and is well lit so you can see everything.
It holds temp well and has additional on the door storage
It holds temp well and has additional on the door storage
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my freezer
on July 15, 2025
Posted by: Padna
[This review was collected as part of a promotion.] I am very happy with my new freezer. The freezer I had was much smaller and did not have the storage capacity that this one has. I really like the large door shelves. I am also very confident in the Frigidaire brand.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 16, 2025
Thank you so much for sharing your positive experience! We're delighted to hear that you're happy with your new freezer and that its ample storage and large door shelves are meeting your needs. It's wonderful to know you have confidence in the Frigidaire brand.
If you ever need further assistance or have any questions, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and look forward to serving you in the future! - Maria
If you ever need further assistance or have any questions, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and look forward to serving you in the future! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on July 16, 2025
Posted by: Fleetwood
[This review was collected as part of a promotion.] I like the glass shelves. Got down to temperature fast. Easy to reverse door. Very satisfied.
Response from frigidaire.comBy Christian, Online Outreach Specialist, July 16, 2025
Thank you for your feedback! We're glad to hear you're enjoying the glass shelves and that the unit cooled down quickly. It's great to know the reversible door was easy to set up. We appreciate your support and are happy to hear you're very satisfied! If you have any questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Decent upright freezer
on July 16, 2025
Posted by: Garvis2
[This review was collected as part of a promotion.] So far this freezer has done a great job of keeping things frozen. My only issue so far has been with opening the door. A few times instead of the door opening, the whole unit has moved instead.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 17, 2025
Thank you for sharing your feedback. We're glad to hear that your freezer is effectively keeping your items frozen. We apologize for the inconvenience you've experienced with opening the door and the unit moving when you try to do so.
To better assist you and ensure your freezer is functioning properly and safely, we recommend reaching out to our support team. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
To better assist you and ensure your freezer is functioning properly and safely, we recommend reaching out to our support team. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on July 16, 2025
Posted by: sag6559
[This review was collected as part of a promotion.] This freezer is so spacious! I love being able to see everything when I open the door!
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 17, 2025
Thank you for sharing your feedback! We're delighted to hear that you love the spaciousness of your freezer and the convenience of being able to see everything at a glance. It's wonderful to know our product is enhancing your storage experience.
If you have any questions or need further assistance, please feel free to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and are here to help! - Maria
If you have any questions or need further assistance, please feel free to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and are here to help! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent so far.
on July 16, 2025
Posted by: Kro74
[This review was collected as part of a promotion.] The freezer has been working well and hope it continues to stay that way.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 16, 2025
Thank you for your feedback! We’re glad to hear that your 20 Cu. Ft. Upright Freezer is working well. We hope it continues to meet your needs for years to come.
If you ever have any questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
If you ever have any questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com