Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.2
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
33
4 Stars
5
3 Stars
7
2 Stars
7
1 Star
24
53%of customers recommend this product.
(
35 out of
66)
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Customer Rating
5
Happy Customer
on July 21, 2025
Posted by: Happy Customer69
Best Coverage, and Overall 7G WiFi Coverage with 128 GB amazing for a lot of my family....
Written by a customer while visiting ATT.com
Posted by: RM Flores
from Florida
Verified Purchase:Yes
Equipment not as advertised
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, August 6, 2025
Hey there Rene, we appreciate your opinion and regret that the Nighthawk Net gear isn't meeting your expectations. We understand your eagerness to use it and the need for faster service or connectivity for your devices. We also have a variety of products that may be more suitable for you, and if you need assistance checking them out, please contact us or visit our AT&T store, where our store executives will be happy to assist you. Also, this feedback will undoubtedly be used by us to improve our products and services, as we work hard every day to provide you with exceptional innovative technologies and experiences.
Written by a customer while visiting ATT.com
Posted by: GrE3kGoD
from IA
Verified Purchase:Yes
Works great. A breeze to set up and use.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
COULD BE BETTER
on July 16, 2025
Posted by: ITS GOT ISSUES
It need an external antenna made by Netgear not some off brand. Second it is pricy to use. Every few weeks you must reset laptop network and hotspot - it get fast again
Response from ATT.comBy -Eli, AT&T CARE, August 6, 2025
Hi Brian, we sympathize with your situation and are sorry that the Net gear isn't functioning as it should and you need to periodically reset your network connection and hotspot in order for it to get back up and running. AT&T is committed to providing our customers with the best service and dependable products that will meet their expectations. We'd like you to know that we also have a wide range of products that you can always check out on our AT&T website or at your local AT&T store. We are grateful for your commitment to our products and services, and we will certainly use your feedback to enhance them. Please feel free to reach out to us if you need any kind of assistance, we are here to help you.
Written by a customer while visiting ATT.com
Customer Rating
1
Terrible service!
on June 28, 2025
Posted by: HM2863
Won’t work at the flea market that I work at.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, July 15, 2025
Thank you for your feedback regarding the Net gear Nighthawk M7 Pro. We understand how critical reliable service is, especially in your work environment like a flea market. Connectivity challenges can sometimes arise due to location-specific factors such as network coverage or signal interference. We recommend checking your coverage map or contacting AT&T support to explore solutions like signal boosters or alternative plans that might better suit your needs in that area. We’re committed to helping you stay connected wherever you work and live!
Written by a customer while visiting ATT.com
Posted by: ChadC
from Rome, Georgia
Verified Purchase:Yes
The doesn't work like I thought it would it drops service in places where I thought it should work in I'm a truck driver my mobile Hotspot on my phone works better when I get back from vacation I will be returning the device
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, June 19, 2025
Thanks for your feedback! We're really sorry that Netgear Nighthawk M7 Pro didn't work as per your expectations. We understand the importance of having a stable network connection. If you're looking to return/exchange the device, it needs to be done within 14 days from the purchase date, with a valid proof of purchase. Click on the link: https://www.att.com/support/article/wireless/KM1045132/ to know more about our return policy.
Written by a customer while visiting ATT.com
Posted by: Fr0g
from Usa
Verified Purchase:Yes
Horrible wifi connection slow expensive over heats trying to return it and its been a living nightmare
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, June 13, 2025
We’re sorry to hear about the challenges you’ve experienced with your Netgear Nighthawk M7 Pro. At AT&T, we want to help! Our team can assist you in troubleshooting the Wi-Fi issues or guide you through the process of returning your equipment. Please reach out to us at www.att.com/get-support so we can work together to find the best solution for you. Your satisfaction is important, and we’re here to help every step of the way.
Written by a customer while visiting ATT.com
Posted by: Tarri
Verified Purchase:Yes
No unlimited plan for device not worth the money
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, June 13, 2025
We appreciate your feedback! We apologize that Netgear Nighthawk M7 Pro didn't meet your expectations. To keep you updated, this product is compatible with AT&T Wireless Broadband Advanced and Premium plans, which are eligible for unlimited data options. However, it must be activated on a new line and purchased through specific agreements, such as a 36-month AT&T Installment Plan or Equipment Installment Plan. Click on the link to: https://www.att.com/support/ to get in touch with one of our experts online for further assistance.
Written by a customer while visiting ATT.com