Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
32
4 Stars
5
3 Stars
7
2 Stars
5
1 Star
23
55%of customers recommend this product.
(
34 out of
62)
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Posted by: RM Flores
from Florida
Verified Purchase:Yes
Equipment not as advertised
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, August 6, 2025
Hey there Rene, we appreciate your opinion and regret that the Nighthawk Net gear isn't meeting your expectations. We understand your eagerness to use it and the need for faster service or connectivity for your devices. We also have a variety of products that may be more suitable for you, and if you need assistance checking them out, please contact us or visit our AT&T store, where our store executives will be happy to assist you. Also, this feedback will undoubtedly be used by us to improve our products and services, as we work hard every day to provide you with exceptional innovative technologies and experiences.
Written by a customer while visiting ATT.com
Posted by: Sinofzeke
Verified Purchase:Yes
In my area there is limited 5g speed data coverage. Not idea for online gaming.
Written by a customer while visiting ATT.com
Posted by: SDCD
Verified Purchase:Yes
I’m definitely not getting the service I received from my previous hotspot but this one isn’t much better, still buffering going on!!!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, March 6, 2026
Hello there! 👋
We’re truly sorry to hear that your experience with AT&T hasn’t been what you expected. We always aim to provide a smooth and reliable service, and we appreciate you giving us the chance to make things right.
To help you get your Netgear Nighthawk M7 Pro back up and running, you can follow the troubleshooting steps in this link:
https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS
Once there, scroll down and select "Troubleshooting" > "Limited or No Connectivity" and follow the recommended steps.
You can also try "Troubleshooting" > "Reset Device" as an additional option.
If the issue continues after completing those steps, please fill out this quick self‑service form so one of our experts can reach out and assist you directly:
https://www.att.com/get-support/?source=ILC309046520
Thank you for taking the time to share your feedback. It truly helps us improve our products and services for all our customers. 💙
We’re truly sorry to hear that your experience with AT&T hasn’t been what you expected. We always aim to provide a smooth and reliable service, and we appreciate you giving us the chance to make things right.
To help you get your Netgear Nighthawk M7 Pro back up and running, you can follow the troubleshooting steps in this link:
https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS
Once there, scroll down and select "Troubleshooting" > "Limited or No Connectivity" and follow the recommended steps.
You can also try "Troubleshooting" > "Reset Device" as an additional option.
If the issue continues after completing those steps, please fill out this quick self‑service form so one of our experts can reach out and assist you directly:
https://www.att.com/get-support/?source=ILC309046520
Thank you for taking the time to share your feedback. It truly helps us improve our products and services for all our customers. 💙
Written by a customer while visiting ATT.com
Posted by: I am her
from Mississippi
Verified Purchase:Yes
Used over 50GB within less than 2 weeks, then "automatically" charged $10 for 5GB over the 50GB. But, I have been using another service with 5 devices connected to the hotspot box and never went over 50 GBs in one single month.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Laura Lee
Verified Purchase:Yes
Even with Internet the netgear over charges way to much I thought it was to amplify the internet not charge you out the butt for services
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Polk City
Verified Purchase:Yes
It keep loosing connection
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Ashley882020
from Vermont
Verified Purchase:Yes
So would work if you had service to be able to run non serviced devices from. I was hoping it was like a travel satellite service to get service where service wasn’t available. So if your cell has service to run this for other devices like iPad,Xbox and such works great but not what I needed it for personally.
Response from ATT.comBy -Andy, AT&T CARE, June 5, 2025
We value your opinion! We're really sorry that Netgear Nighthawk M7 Pro was not the product you were looking for. Please be informed this can be returned or exchanged within 14 days from the date of purchase. Click on the link to know more about return policy https://www.att.com/wireless/return-policy/.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Kentucky
Verified Purchase:Yes
It runs out of data in 7 days ..not worth it..
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com