Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.2
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
33
4 Stars
5
3 Stars
7
2 Stars
6
1 Star
24
54%of customers recommend this product.
(
35 out of
65)
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Posted by: Phoenixcustomer
from Arizona
Verified Purchase:Yes
Slow and not reliable for the price.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2025
Hi there! We appreciate your honest feedback regarding your situation with the Netgear Nighthawk M7 Pro. We want to help you change the experience you have with this hotspot. In this link, you will find some steps to troubleshoot your device: https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS. Please, scroll down and click Troubleshooting > Limited or No Connectivity, and follow the steps. You can also try Troubleshooting > Reset Device. If nothing of this works, please fill out this self-service form: https://www.att.com/get-support/?source=ILC309046520 and one of our experts will get in touch with you to turn your experience around. We thank you for taking the time to leave us a review; since this is what help us improve our products and services for our customers.
Written by a customer while visiting ATT.com
Posted by: ltye
from CA
Verified Purchase:Yes
you guys over charged me and they service sucks i want to cancel my service
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Over priced piece of junk
from Down the rabbit hole
Verified Purchase:Yes
Sucks hard to deal with doesn’t work well
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: THX1138
from New York
Verified Purchase:Yes
I really love the previous model M6 Pro and saw this new update version with new features sets and latest technology like WiFi 7, Gigabit Ethernet and extended 5G connectivity. I’m happy with this new model and recommend it for anyone looking for a personal hotspot that can be connected to Ethernet port as well.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: DDW26
from Lexington, SC
Verified Purchase:Yes
Did not provide good internet in my home, low strength and continuous buffering.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2025
Hello! We value your frank comments about the Netgear Nighthawk M7 Pro. Our goal is to make your experience with this hotspot more enjoyable. You can find some troubleshooting steps in this link: https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS
Scroll down and select Troubleshooting> Limited or No Connectivity, then follow the instructions. Another option is to try troubleshooting> resetting the device. Please fill out the following self-service form if nothing works. https://www.att.com/get-support/?source=ILC309046520, and one of our experts will contact you to improve your experience. Your feedback is invaluable to us, as it allows us to enhance our products and services for our customers.
Scroll down and select Troubleshooting> Limited or No Connectivity, then follow the instructions. Another option is to try troubleshooting> resetting the device. Please fill out the following self-service form if nothing works. https://www.att.com/get-support/?source=ILC309046520, and one of our experts will contact you to improve your experience. Your feedback is invaluable to us, as it allows us to enhance our products and services for our customers.
Written by a customer while visiting ATT.com
Posted by: Alejandroesp
from Tx
Verified Purchase:Yes
It doesn't give 5g and if you go over the your data amount they charge you a lot off money
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Bakersfield California
Verified Purchase:Yes
This is an excellent product if you are looking for a great portable wifi this is it i have had great results with it and I have great service with ATT
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: CHbr2
from Dallas TX
Verified Purchase:Yes
Not good in our area, could never have a solid connection - still waiting on my cancellation conformation number.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com