Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.3
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
27
4 Stars
4
3 Stars
5
2 Stars
3
1 Star
18
55%of customers recommend this product.
(
27 out of
49)
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Posted by: Anonymous
from Bakersfield California
Verified Purchase:Yes
This is an excellent product if you are looking for a great portable wifi this is it i have had great results with it and I have great service with ATT
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: CHbr2
from Dallas TX
Verified Purchase:Yes
Not good in our area, could never have a solid connection - still waiting on my cancellation conformation number.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Victor1957
from Arkansas
Verified Purchase:Yes
Great hotspot. Haven't used it a lot yet but does what I need it to do.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Terrible service!
on June 28, 2025
Posted by: HM2863
Won’t work at the flea market that I work at.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, July 15, 2025
Thank you for your feedback regarding the Net gear Nighthawk M7 Pro. We understand how critical reliable service is, especially in your work environment like a flea market. Connectivity challenges can sometimes arise due to location-specific factors such as network coverage or signal interference. We recommend checking your coverage map or contacting AT&T support to explore solutions like signal boosters or alternative plans that might better suit your needs in that area. We’re committed to helping you stay connected wherever you work and live!
Written by a customer while visiting ATT.com
Posted by: RM Flores
from Florida
Verified Purchase:Yes
Equipment not as advertised
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, August 6, 2025
Hey there Rene, we appreciate your opinion and regret that the Nighthawk Net gear isn't meeting your expectations. We understand your eagerness to use it and the need for faster service or connectivity for your devices. We also have a variety of products that may be more suitable for you, and if you need assistance checking them out, please contact us or visit our AT&T store, where our store executives will be happy to assist you. Also, this feedback will undoubtedly be used by us to improve our products and services, as we work hard every day to provide you with exceptional innovative technologies and experiences.
Written by a customer while visiting ATT.com
Posted by: DDW26
from Lexington, SC
Verified Purchase:Yes
Did not provide good internet in my home, low strength and continuous buffering.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2025
Hello! We value your frank comments about the Netgear Nighthawk M7 Pro. Our goal is to make your experience with this hotspot more enjoyable. You can find some troubleshooting steps in this link: https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS
Scroll down and select Troubleshooting> Limited or No Connectivity, then follow the instructions. Another option is to try troubleshooting> resetting the device. Please fill out the following self-service form if nothing works. https://www.att.com/get-support/?source=ILC309046520, and one of our experts will contact you to improve your experience. Your feedback is invaluable to us, as it allows us to enhance our products and services for our customers.
Scroll down and select Troubleshooting> Limited or No Connectivity, then follow the instructions. Another option is to try troubleshooting> resetting the device. Please fill out the following self-service form if nothing works. https://www.att.com/get-support/?source=ILC309046520, and one of our experts will contact you to improve your experience. Your feedback is invaluable to us, as it allows us to enhance our products and services for our customers.
Written by a customer while visiting ATT.com
Posted by: Alejandroesp
from Tx
Verified Purchase:Yes
It doesn't give 5g and if you go over the your data amount they charge you a lot off money
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: I am her
from Mississippi
Verified Purchase:Yes
Used over 50GB within less than 2 weeks, then "automatically" charged $10 for 5GB over the 50GB. But, I have been using another service with 5 devices connected to the hotspot box and never went over 50 GBs in one single month.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com