Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.2 out of 5
3.2
(79 Reviews)
Open Ratings Snapshot
Rating breakdown 79 reviews
5 Stars
35
4 Stars
5
3 Stars
7
2 Stars
7
1 Star
25
53%of customers recommend this product. 
(
36 out of 68
)
Best Buy Privacy Policy
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Customer Rating
1 out of 5
1
Doesn’t work well at all
on January 19, 2026
Posted by: Over priced piece of junk
from Down the rabbit hole
Verified Purchase:Yes
Sucks hard to deal with doesn’t work well
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Great device
on January 15, 2026
Posted by: DMoore87
Verified Purchase:Yes
Works great. Use for laptop and handheld games.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
Works great for my needs.
on January 14, 2026
Posted by: BFLYGRL155
from Orange county ca
Verified Purchase:Yes
Good product. Wish battery life waa better.
Response from ATT.comBy -EliAT&T CAREJanuary 30, 2026
Hello there, we appreciate you sharing your experience on the Netgear Nighthawk M7 Pro. Your feedback not only helps us understand what our customers value most but also helps customers make confident decisions. We are here to help troubleshoot or check options on how to improve the battery life for your Netgear Nighthawk, so you can continue enjoying fast and reliable connectivity with your device.



In the meantime, here are few steps you can try and see if it helps:

1.Screen Settings: Reduce screen brightness and shorten screen timeout to lower power drain
2.WiFi Management: Optimize WiFi range settings; set the hotspot to Standard mode instead of Long to reduce power usage
3.Connectivity Management: Limit the number of WiFi clients connected during high-demand periods
3.Charging Guidelines: Use the supplied USB-C cable and power adapter, charge in a well-ventilated area, and allow full charges before use
4.Avoid leaving the battery plugged in unnecessarily or using low-quality charging devices
5.Overheating Prevention: Keep the device on a hard, flat surface to improve airflow. For heavy use, consider using Plugged-In Mode which allows operation without the battery installed for better heat dissipation
6.Firmware Updates: Ensure the latest firmware is installed as updates can improve power management and device performance
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
NETGEAR HORRIBLE
on January 14, 2026
Posted by: JJJJJ GGGG
from NEW YORK
Verified Purchase:Yes
horrible & no service. worked for 3 days only since September and we are in January 2026. DO NOT PURCHASE BECAUSE THEY WILL NOT REFUND MONEY!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
no good
on January 13, 2026
Posted by: ltye
from CA
Verified Purchase:Yes
you guys over charged me and they service sucks i want to cancel my service
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Best Hotspot I’ve ever used
on January 12, 2026
Posted by: Janice Brown
from Buda, TX
Verified Purchase:Yes
Quick set up, easy and fast to use. I like the security that this gives me. It’s safer than using a public wifi. No lags in the internet connection. I looked at the reviews of those product before ordering it and I’m not disappointed by its performance.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Best mobile hot spot that I’ve ever used!
on January 1, 2026
Posted by: Tariq Tadros
from Gilbert, AZ
Verified Purchase:Yes
Really nice mobile hotspot with WiFi 7 capabilities!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
It didn’t work
on December 25, 2025
Posted by: JanitaT
from Gastonia Nc
Verified Purchase:Yes
If I could give it one stare I would!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
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