Customer reviews from ATT.com
NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Average customer rating
3.2 out of 5
3.2
(79 Reviews)
Open Ratings Snapshot
Rating breakdown 79 reviews
5 Stars
35
4 Stars
5
3 Stars
7
2 Stars
7
1 Star
25
53%of customers recommend this product. 
(
36 out of 68
)
Best Buy Privacy Policy
Customer Reviews for NETGEAR - Nighthawk M7 Pro WIFI 7 Mobile Hotspot - Black (AT&T)
Customer Rating
3 out of 5
3
Good for basic internet.
on March 12, 2026
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Fast enough internet, but you'll run out of data quite fast with these. Compatible data plans just aren't worth it. Check email as fast as you can or to look up something while traveling, is all this is really good for. And for that purpose, it rocks! I returned it and got "Internet Air".
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Andres, April 7, 2026
Hello there, Jenni, thank you for the honest feedback!
You're definitely right—a hotspot device like this one is great for speed while traveling, but high-performance hardware can definitely go through data quickly.

We are so glad to hear you switched to AT&T Internet Air! It’s designed specifically for people who need that high-speed connection without worrying about data caps.

We’re happy we could find the right fit for your needs and if you ever need help, don't hesitate to contact us. Enjoy your new service!
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Couldnt use
on March 9, 2026
Posted by: Heather1187
Verified Purchase:Yes
I was not able to use this device
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 2, 2026
Hello, Heather!
We’re sorry to hear you weren't able to get your Netgear Nighthawk M7 Pro up and running. We want you to enjoy the high-speed connectivity this device offers, and we'd love to help troubleshoot any setup or activation hurdles you've encountered.

Please visit the following article for a detailed step-by-step guide to setup your device:
🔗 att.com/device-support/article/wireless/000104988/Netgear/NetgearMR74001A1NAS

If you're having issues or getting errors during setup, please contact us at att.com/support or 800.331.0500 — we'll be right there to help you get your hotspot working.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
I’m not sure it was all worth it!!!
on February 16, 2026
Posted by: SDCD
Verified Purchase:Yes
I’m definitely not getting the service I received from my previous hotspot but this one isn’t much better, still buffering going on!!!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, March 6, 2026
Hello there! 👋

We’re truly sorry to hear that your experience with AT&T hasn’t been what you expected. We always aim to provide a smooth and reliable service, and we appreciate you giving us the chance to make things right.

To help you get your Netgear Nighthawk M7 Pro back up and running, you can follow the troubleshooting steps in this link:
https://www.att.com/device-support/index/9006097/Netgear/NetgearMR74001A1NAS

Once there, scroll down and select "Troubleshooting" > "Limited or No Connectivity" and follow the recommended steps.
You can also try "Troubleshooting" > "Reset Device" as an additional option.

If the issue continues after completing those steps, please fill out this quick self‑service form so one of our experts can reach out and assist you directly:
https://www.att.com/get-support/?source=ILC309046520

Thank you for taking the time to share your feedback. It truly helps us improve our products and services for all our customers. 💙
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Great product
on February 7, 2026
Posted by: patatoe
from Oregon
Verified Purchase:Yes
Need a screen saver though or a pouch to protect it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
easy set up works great , fast speeds no problems
on February 5, 2026
Posted by: Imperial Automotive
from san rafael ca
Verified Purchase:Yes
it works great ,easy set up works great , fast speeds no problems . great price , cancelled comcast save lots $$$
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Nighthawk M7 pro
on February 1, 2026
Posted by: Jgochez
from Bay Area, California
Verified Purchase:Yes
Couldn’t be happier ! Works great when I’m driving, at a hotel for work & the most important one is, it works great when I’m gaming (nba 2k26) (Ark Raiders)
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
Okay when not in a brick building
on January 26, 2026
Posted by: Anonymous
from Charlotte NC
Verified Purchase:Yes
Poor reception inside and I had to remove the cover and battery to reset it (1) time in the past few weeks. It was stuck on the boot screen and wouldn't turn off until the battery was disconeccted.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
Limited 5g speeds
on January 25, 2026
Posted by: Sinofzeke
Verified Purchase:Yes
In my area there is limited 5g speed data coverage. Not idea for online gaming.
Written by a customer while visiting ATT.com
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