Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(298 Reviews)
Rating breakdown 298 reviews
5 Stars
178
4 Stars
69
3 Stars
25
2 Stars
13
1 Star
13
90%of customers recommend this product.
(
175 out of
195)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: Bonn Bonn
Gender:Female
Verified Purchase:Yes
I purchased this coffeemaker to replace a 12 year old Cuisinart 12 cup programmable coffee maker. 3 months later, the product was turning itself on, meaning it was a fire hazard! Luckily I did not have an empty pot sitting on the heating pad otherwise it would have shattered glass all over my countertop. I would not buy Cuisinart again.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 9, 2025
We’re very sorry to hear about your experience and take safety concerns like this very seriously. Please contact our Customer Service team immediately at 1-800-726-0190 with ticket 8900452681 so we can review your unit and work toward a safe solution. Your feedback is important, and we appreciate you bringing this to our attention.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Works fine, but has a ridiculously bright LED
on December 11, 2025
Posted by: photrain
We had the predecessor to this Cusinart coffee maker and it worked fine. We wanted a new one in white, so we bought the 12 Cup Classic Programmable Coffeemaker. It makes great coffee, but it has a ridiculously bright LED backlight for the clock. We have to unplug the coffee maker at night because it shines on our bedroom wall which is about 30 feet away. There is no reason for manufactures to put bright LED lights on appliances. Our previous Cusinart coffee maker did not have a clock light and we could read it just fine.
Response from cuisinart.comBy Cuisinart, December 12, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments are important to us, and we’ll use them to help improve our products and services in the future. Thank you for letting us know.
Written by a customer while visiting cuisinart.com