Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
186
4 Stars
71
3 Stars
26
2 Stars
13
1 Star
14
90%of customers recommend this product.
(
183 out of
204)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: CharlieB
Gender:Male
Verified Purchase:Yes
I was so pleased with the first coffee maker of this model that when after years of daily use I finally had to replace it, I bought the exact same model which is working like a charm, just like its predecessor !
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Florida Fern
Gender:Female
Verified Purchase:Yes
Great, solid coffee pot. Purchased for our older parent and the buttons are easy to use.
Written by a customer while visiting cuisinart.com
Posted by: Kbooboo
Gender:Female
Verified Purchase:Yes
We love this coffee maker. It keeps the coffee hot for four hours, brews a great cup and regret buying a very expensive coffee maker we gave away. Cuisinart is the BEST!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Purchasing Our Third!
on August 28, 2025
Posted by: Val40
Gender:Female
Reluctantly my husband I have decided to purchase our 3rd Classic 12 cup Coffeemaker. Our 1st one lasted for several years. Unfortunately, our 2nd is not working properly, we purchased it February 2024. The light is brighter and it randomly turns on and starts beeping. Also when we make our morning coffee, we select the 1-4 cup option and it takes a few tries for the on button to work. So why are we purchasing another? My husband is an architect and prefers all white appliances in the kitchen.
Written by a customer while visiting cuisinart.com
Posted by: Bonn Bonn
Gender:Female
Verified Purchase:Yes
I purchased this coffeemaker to replace a 12 year old Cuisinart 12 cup programmable coffee maker. 3 months later, the product was turning itself on, meaning it was a fire hazard! Luckily I did not have an empty pot sitting on the heating pad otherwise it would have shattered glass all over my countertop. I would not buy Cuisinart again.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 9, 2025
We’re very sorry to hear about your experience and take safety concerns like this very seriously. Please contact our Customer Service team immediately at 1-800-726-0190 with ticket 8900452681 so we can review your unit and work toward a safe solution. Your feedback is important, and we appreciate you bringing this to our attention.
Written by a customer while visiting cuisinart.com
Posted by: One more try- EP
Gender:Female
Verified Purchase:Yes
This is my third 12 cup classic coffeemaker. I continue to buy it because it’s white, it looks great in my kitchen and if history repeats itself I can expect it to work well for at least two years. The previous two worked about three years, they had problems with programming and would turn on and off intermittently. But hey, it looks good.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, January 8, 2026
Thank you for sharing your feedback. We’re glad to hear that you enjoy the look of your coffee maker and that it has performed well in the past. We appreciate your comments regarding programming and intermittent operation, and your input has been shared with our team to help guide future product improvements. Please note that this coffee maker is covered by a 3-year limited warranty, and if you ever experience any issues, our Consumer Service team at 1-800-726-0190 would be happy to assist.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I GIVE THIS COFFEE MAKER 10nstars. It make delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: OKinTX
Gender:Female
Verified Purchase:Yes
I'm very pleased with this handsome coffeemaker. It quickly brews a hot, flavorful cup of coffee. I also love that the materials are BPA free.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com