Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
179
4 Stars
71
3 Stars
26
2 Stars
13
1 Star
14
89%of customers recommend this product.
(
177 out of
198)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Customer Rating
1
Just bought it, can’t set clock
on November 16, 2025
Posted by: Java-Helen
Bought yesterday. Followed instructions to set clock and have gibberish- you can see multiple digits on top of each other. Your guess is as good as mine as to why.
Response from cuisinart.comBy Cuisinart, November 18, 2025
Thanks for your comments about the 12-Cup Classic Coffee Maker. When beginning to set the clock, please make sure that you remove the piece of plastic cling film that comes over the screen. This can sometimes make it appear as there are over-lapping digits. If you are still having difficulty, our Consumer Assistance Team is ready and waiting to help! You can reach them at 1-800-726-0190.
Written by a customer while visiting cuisinart.com
Posted by: Babraitis
Gender:Female
Verified Purchase:Yes
Not fond of this purchase. All other cuisinart purchases have been fine but not this one. Coffee pot turns on and off arbitrarily. We have to unplug it when not in use so it doesn’t turn on and cause a fire. Would try another as I’ve only purchased cuisinarts
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 2, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900362421. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Makes very good coffee, and keeps it warm without burning it. Coffee is still tasty after four hours!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Marie Dominica
Gender:Female
Verified Purchase:Yes
Very easy to use, esp. when you need coffee to figure out a coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Sassy Cat Lover
Verified Purchase:Yes
Most important to me is a great tasting cup of coffee, which this coffee maker does. I love the auto shutoff feature and the timing I can select. Even after 3 hours the coffee tastes good. The price was great when using store coupons. I have no problem with pouring water in the well. Most annoying to me is the coffee basket setup. I have to check, check, and double check that the basket snaps down in place before starting the machine. I've had water filling the basket and not dripping through. I've also had coffee grounds splashing underneath the lid leading to extra cleanup. I dislike the color of my white Cuisinart (black color was not available), because of constant cleanup. However, it does show me any flaws. All in all, it does make better tasting coffee than my past, less expensive machines!
Written by a customer while visiting cuisinart.com
Posted by: gsmidg
Verified Purchase:Yes
I purchased this on 1/06/2021. I liked the size and features of this coffee maker. However after nearly a year this product started turning off and on which to me was a safety issue. I called the warranty number and they said would ship me replacement.I called again two weeks later. Same answer. Now after a month Nothing. If they don't make this good I will buy another brand. Very disappointed with Cuisinart.
Written by a customer while visiting cuisinart.com
Posted by: Boston !
Gender:Male
Verified Purchase:Yes
Good quality for the price. This is the third one in ten years, but I'm sticking with it!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Deb A
Gender:Female
Verified Purchase:Yes
Makes a great tasting pot of coffee and I love the features. The only complain I have is the way the water and grounds are put into the pot. Each time I get ready to brew, the entire put must be pulled all the way from under the cabinets to fill with water and grounds. Also, it's very awkward putting water into the reservoir if using the carafe. Makes excellent choice but not easy, (almost unsafe), to prepare. A side or slide out reservoir and grind holder would have made this an excellent purchase.
Written by a customer while visiting cuisinart.com