Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(325 Reviews)
Rating breakdown 325 reviews
5 Stars
195
4 Stars
74
3 Stars
27
2 Stars
13
1 Star
16
90%of customers recommend this product.
(
191 out of
213)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Customer Rating
1
Switch died after one year
on October 11, 2026
Posted by: George12345
Gender:Male
[This review was collected as part of a promotion.] Purchased a DCC-1120NAS to replace a 10+ year old 12-cup Cuisinart that had held up well. The switch in the new one went on the fritz after little more than a year. Now the coffee maker turns on or off randomly due to the switch malfunction. Really disappointed that it didn’t last longer.
Response from cuisinart.comBy Cuisinart, October 13, 2026
Thank you for sharing your experience with the Cuisinart DCC-1120NAS 12-Cup Coffeemaker. We're sorry to hear the power switch began malfunctioning after only a little over a year of use, especially after the positive experience you had with your previous Cuisinart coffeemaker. To help rule out any power-related concerns, we recommend plugging the unit directly into a wall outlet and ensuring the switch area remains clean and free of any moisture or residue; however, the behavior you described is not expected. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can review your concerns, determine warranty eligibility, and discuss available options. Ticket #8901148390. Thank you for your longtime loyalty to Cuisinart and for taking the time to share your feedback.
Written by a customer while visiting cuisinart.com
Posted by: Meowday
Gender:Female
Verified Purchase:Yes
Had to return. The programmable feature does not work.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 15, 2026
We're sorry to hear the programmable feature did not work as expected. While we're glad you were able to complete a return, we recognize that this was not the outcome we would have preferred. Thank you for sharing your feedback; your comments have been documented and shared with our team for review.
Written by a customer while visiting cuisinart.com
Posted by: Todd Robinette
from Burlingame, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the fast brew time: 12 cups in less than five minutes.
Written by a customer while visiting cuisinart.com
Posted by: Joe4whtcm
from Michigan
Gender:Male
Verified Purchase:Yes
Wanted a white coffee maker with silver control. This 12 cup looks great and operates great.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Amy369
from Berwyn, IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great basic coffee maker! I bought this about a month ago to replace my old Cuisinart coffee maker, which while still working, had seen better days. I think this is going on my 3rd one over many decades. Reliable as always. Great product for a reasonable price. Plus, I'm very glad it came with the gold filter so I didn't have to make a separate purchase.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: GMas
from Vero Beach, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased July 2026 in order to break away from Keurig coffee makers that I’ve owned the last 15 years. It’s a lot more trouble however, but totally acceptable for getting away from the plastic in my coffee produced by plastic coffee pods. One drawback for me is the carafe because its design doesn’t fully allow total emptying of water after rinsing or washing it as it stays inside the rim, thus requiring a bit more work.
Written by a customer while visiting cuisinart.com
Posted by: LMRC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This new and improved coffeemaker is wonderful! It makes great coffee. We are very happy with it, after our previous Cuisinart coffeemaker went kaput after 5 years.
Written by a customer while visiting cuisinart.com
Posted by: Geezergal
Gender:Female
Verified Purchase:Yes
Pretty good coffeemaker although I would recommend using the filters in the basket . I tried using the chrome one only without the paper filters and got "sand" in the bottom of the cup.. Immediately went and bought the paper ones to use.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com