Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
186
4 Stars
71
3 Stars
26
2 Stars
13
1 Star
14
90%of customers recommend this product.
(
183 out of
204)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: JGrant
from Novi, Mi.
Gender:Male
Verified Purchase:Yes
Works great, the only issue I have is that it is a bit difficult to pour the water into the reservoir. Otherwise its really good.👍
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: VT Hokie Chris
from Virginia
Gender:Male
Verified Purchase:Yes
The coffee pot drips. The plastic snap-on top is a bad design. Send it back to the test engineer. The top is not suppose to retain coffee after the brew cycle. Coffee must be in the pot, not in the snap-on top. It drips as you pour making a mess.
Written by a customer while visiting cuisinart.com
Posted by: Nappie
Verified Purchase:Yes
This is a nice- looking, mostly good 12 cup coffee brewer. On the good side, it has a sleek modern exterior design, and very easy to use controls. It’s fast and makes a more than decent cup of coffee. On the negative side, I dislike the carafe that comes with it. It opens only after you pry it open from the back hinge which is awkward and impossible if your hands are wet. Second, it does not empty completely when you turn it over for washing. Residual water stays in the carafe no matter how hard you try to remove it. You have to towel it dry each time or you get stale water in your newly brewed coffee. Sound like small potatoes? No. The carafe is just not well designed. But I still give this a very good rating for its other good attributes.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
very disappointed
on July 19, 2025
Posted by: Izzie's mom
Gender:Female
I bought this in May and it stopped working already. The programmable timer only flashes and the brew button might work if I play with it a few minutes and will brew a pot of coffee then shut off and the coffee goes cold. I bought this same pot for my daughter over a year ago and it is still working. I really hate to have to spend money to replace a nearly, hardly used coffeepot but when I do, I will not be purchasing this model again.
Response from cuisinart.comBy Cuisinart, July 22, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900331571. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Turns itself on/off in brew cycle constantly
on July 25, 2025
Posted by: GMFC
Gender:Female
Used to have the older version of this model and it lasted years but this one purchased in March 2025 worked until about 2 weeks ago when the brew button would turn itself off and on constantly. I'd have to monitor the brewing and turn it back on when it shut down on its own. Then after the brew it would turn itself back on. Looks like several people have had this same issue. Can I get a warranty replacement?
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 28, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number
8900335057. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
8900335057. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Cheaply made junk
on November 27, 2025
Posted by: Paul1979
Gender:Male
Absolute garbage. Bought one less than a year ago, after several months it started clicking on-and-off while trying to brew coffee, I took it back to the store and exchanged it for another one. This new one has lasted just 3 months before a similar failure. These are used in a clean modern kitchen with good wiring, never submerged or exposed to anything that should cause this. In addition to being cheap junk the blue display is stupidly bright, it illuminates the entire kitchen, if you like that sort of thing cool, I didn't. I dropped this coffee maker in the trash can along with my faulty Cuisinart immersion blender. This is the last Cuisinart appliance I will waste my money on.
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re very sorry to hear about the repeated issues you experienced and understand your frustration. While it sounds like you’ve already returned the item, we appreciate your feedback and will share it with our product team as we continually strive to improve our designs. Thank you for sharing your experience.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Works fine, but has a ridiculously bright LED
on December 11, 2025
Posted by: photrain
We had the predecessor to this Cusinart coffee maker and it worked fine. We wanted a new one in white, so we bought the 12 Cup Classic Programmable Coffeemaker. It makes great coffee, but it has a ridiculously bright LED backlight for the clock. We have to unplug the coffee maker at night because it shines on our bedroom wall which is about 30 feet away. There is no reason for manufactures to put bright LED lights on appliances. Our previous Cusinart coffee maker did not have a clock light and we could read it just fine.
Response from cuisinart.comBy Cuisinart, December 12, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments are important to us, and we’ll use them to help improve our products and services in the future. Thank you for letting us know.
Written by a customer while visiting cuisinart.com
Customer Rating
5
I love my 12 Cup Cuisinart Coffeemaker!!!
on December 1, 2020
Posted by: Mandapandac
from Long beach,MS.
Gender:Female
[This review was collected as part of a promotion.] I love my new Cuisinart Coffeemaker!!! I love that this Coffeemaker has the time on it! I love that you can program it to make your coffee at whatever time you set it for. I love the sleek black look of it. The black allows it to match perfectly in my kitchen with all of my other appliances. I used my Coffeemaker the minute I opened it and set it up. It made my coffee quick and it makes a delicious hot cup of coffee. I highly recommend this Coffeemaker!!!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com