Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
176
4 Stars
69
3 Stars
24
2 Stars
13
1 Star
10
90%of customers recommend this product.
(
173 out of
192)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: Colorado Gal
Verified Purchase:Yes
I found it cumbersome to fill, the heat plate did not keep the coffee warm once the brew cycle stopped, and I burned my thumb from the steam venting from the carafe as I poured due to a poorly designed carafe.
Written by a customer while visiting cuisinart.com
Posted by: Jill in MN
Gender:Female
Verified Purchase:Yes
I purchased this 2 months ago and it's working well. I like the white color as it blends in easily with my countertops and backsplash. Brews quickly and beeps when the brewing is complete. You can program how long you want the burner to stay on which is a nice feature. I read through a lot of reviews of various brands and especially Cuisinart options and this one received good ratings. I agree!
Written by a customer while visiting cuisinart.com
Posted by: HiFiDi
from Nampa, Idaho
Verified Purchase:Yes
This is a wonderful coffee maker. I was surprised that it came with the gold filter; nice little touch. It brews a great cup of coffee, in either a small pot or large. I can brew only four cups and have morning coffee just for myself. I would change one thing, however, if there were any "do overs" and that would be the lid. I'm not sure why the designer did not stick with the traditional levered lid on the carafe, but instead chose to have the lid pop off. It's one additional step that seems completely unnecessary and could have easily been remedied. For me, it doesn't detract from this great little machine, but I have seen other reviewers make this same observation and complain.
Written by a customer while visiting cuisinart.com
Posted by: Joe Mama
Gender:Male
Verified Purchase:Yes
This is a great coffee maker. The coffee is always good, it's fast, and easy to use and maintain. It's so good that we've bought 4 of them or their previous model, because the only drawback is their lifespan. We've yet to have one last more than 18 months. First the cleaning cycle goes, then eventually they just stop working. Since they're relatively inexpensive we just keep replacing them.
Written by a customer while visiting cuisinart.com
Posted by: JGrant
from Novi, Mi.
Gender:Male
Verified Purchase:Yes
Works great, the only issue I have is that it is a bit difficult to pour the water into the reservoir. Otherwise its really good.👍
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: VT Hokie Chris
from Virginia
Gender:Male
Verified Purchase:Yes
The coffee pot drips. The plastic snap-on top is a bad design. Send it back to the test engineer. The top is not suppose to retain coffee after the brew cycle. Coffee must be in the pot, not in the snap-on top. It drips as you pour making a mess.
Written by a customer while visiting cuisinart.com
Posted by: Nappie
Verified Purchase:Yes
This is a nice- looking, mostly good 12 cup coffee brewer. On the good side, it has a sleek modern exterior design, and very easy to use controls. It’s fast and makes a more than decent cup of coffee. On the negative side, I dislike the carafe that comes with it. It opens only after you pry it open from the back hinge which is awkward and impossible if your hands are wet. Second, it does not empty completely when you turn it over for washing. Residual water stays in the carafe no matter how hard you try to remove it. You have to towel it dry each time or you get stale water in your newly brewed coffee. Sound like small potatoes? No. The carafe is just not well designed. But I still give this a very good rating for its other good attributes.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
very disappointed
on July 19, 2025
Posted by: Izzie's mom
Gender:Female
I bought this in May and it stopped working already. The programmable timer only flashes and the brew button might work if I play with it a few minutes and will brew a pot of coffee then shut off and the coffee goes cold. I bought this same pot for my daughter over a year ago and it is still working. I really hate to have to spend money to replace a nearly, hardly used coffeepot but when I do, I will not be purchasing this model again.
Response from cuisinart.comBy Cuisinart, July 22, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900331571. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com