Customer reviews from otterbox.com
OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Average customer rating
2.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
7
4 Stars
2
3 Stars
2
2 Stars
9
1 Star
10
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Posted by: Dee W
Verified Purchase:Yes
This case is okay. I’m scared that it will
not protect my screen around the photo button where it is carved out. I’ve had the cactus leather for about two weeks and the case is already losing color around the edges.
not protect my screen around the photo button where it is carved out. I’ve had the cactus leather for about two weeks and the case is already losing color around the edges.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Ryan N
Verified Purchase:Yes
Has a nice look to it but the phone slipped out of my hands on day 1 and the screen shattered. It's not entirely the case's fault but I was disappointed in the fact that the phone fell on the corner and the case didn't protect it better.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello Ryan! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Reed
Verified Purchase:Yes
Nice case - love the material and the color - and the open space for the camera capture button
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dontusuallyreview
Verified Purchase:Yes
Doesn’t feel nice. Feels cheap. Very small lip over screen.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello! We hope that with time and use you grow to enjoy the great features of the Symmetry Series Cactus Leather for Mag Safe. If our Customer Service team can answer any questions or troubleshoot anything with you, please do not hesitate to reach out. We are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Ethan
Verified Purchase:Yes
The cutout for the new button is way too big and makes the case uncomfortable to hold. I’m also just not a fan of the cactus leather texture. It feels really cheap and flimsy
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello, Ethan! We hope that the case grows on you with time and use. If our Customer Service Team can assist with any troubleshooting or answer any questions, please do not hesitate to reach out via phone or chat as we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: William
Verified Purchase:Yes
The cutout for the camera button feels like phone is unprotected. In fact, i already dropped it and the glass screen protector broke. Fortunately i had the screen protector. I’ll be replacing this soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello, William! We are so sorry to hear that you experienced a screen protector issue following a device drop. If our Customer Service Team may assist with any questions or troubleshooting, please do not hesitate to reach out via phone or chat as we are happy to help!
Written by a customer while visiting otterbox.com