Customer reviews from otterbox.com
OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Average customer rating
2.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
7
4 Stars
2
3 Stars
2
2 Stars
9
1 Star
10
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Posted by: Joel
Verified Purchase:Yes
It didn’t live up to my otterbox expectations. Less than 1 month and the case is ripping in all the corners. Very poor material
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 8, 2024
We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Ethan
Verified Purchase:Yes
The cutout for the new button is way too big and makes the case uncomfortable to hold. I’m also just not a fan of the cactus leather texture. It feels really cheap and flimsy
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello, Ethan! We hope that the case grows on you with time and use. If our Customer Service Team can assist with any troubleshooting or answer any questions, please do not hesitate to reach out via phone or chat as we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Zach W
Verified Purchase:Yes
When the iPhone 16 Pro first came out, there were limited case options, so I decided to try this one. Unfortunately, the plant leather doesn’t feel anything like real leather. I didn’t expect it to feel exactly like genuine leather, but this just feels like synthetic plastic material with a texture applied. The case doesn’t hold the phone securely, and I often find myself having to pop it back in slightly. The phone isn’t falling out, but I can feel it floating more than it should. The cutout for the camera button is quite large and obtrusive, making the phone slightly unbalanced to hold. The worst part is that after only a few weeks, the brown color is wearing away to reveal a black layer underneath. I expected better quality from OtterBox, especially for the price. I wouldn’t buy this case again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Momma bear
Verified Purchase:Yes
Bought this for my son and he loves it! Slim yet protective. Fits easily in his pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angie
Verified Purchase:Yes
Dropped my new iPhone 16 with this case ones and shattered my screen protector and chipped the phone. Not great. Would not recommend. After one drip the case is scuffed and chipped
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 18, 2024
Hello, Angie! We are so sorry to hear you experienced an issue following a device drop! We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case or screen protector.
Written by a customer while visiting otterbox.com
Customer Rating
1
Shattered 6 screen savers in less than 2 mths
on November 16, 2024
Posted by: Crystal
Verified Purchase:Yes
Shattered 6 screen protectors in less than 2 mths, would not recommend. Case is pretty and feels nice but doesn’t provide any protection. I am not the one in the family that typically gets cracked screens but in less than 2 mths I’ve had six screen protectors shattered. The corners are scratched up. I have dropped my phone once from about knee height to the ground.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 18, 2024
Hello! We are so sorry to hear you have had issues with screen protector breaking. If those screen protectors are our products, Please reach out to our CS Team by phone or via chat, and we are happy to help with this via our warranty!
Written by a customer while visiting otterbox.com
Posted by: William
Verified Purchase:Yes
The cutout for the camera button feels like phone is unprotected. In fact, i already dropped it and the glass screen protector broke. Fortunately i had the screen protector. I’ll be replacing this soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello, William! We are so sorry to hear that you experienced a screen protector issue following a device drop. If our Customer Service Team may assist with any questions or troubleshooting, please do not hesitate to reach out via phone or chat as we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Dontusuallyreview
Verified Purchase:Yes
Doesn’t feel nice. Feels cheap. Very small lip over screen.
Response from otterbox.comBy Customer Service, Customer Service, October 7, 2024
Hello! We hope that with time and use you grow to enjoy the great features of the Symmetry Series Cactus Leather for Mag Safe. If our Customer Service team can answer any questions or troubleshoot anything with you, please do not hesitate to reach out. We are always happy to help!
Written by a customer while visiting otterbox.com