Customer reviews from otterbox.com
OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Average customer rating
2.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
7
4 Stars
2
3 Stars
2
2 Stars
9
1 Star
10
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Posted by: Heather Gray
Verified Purchase:Yes
This case is super cute. My sister in had it and I thought she had it for a while so I bought it. Hers looked beat up, but being under the impression that she had it for a while I didn’t mind. Turns out, her case was a few weeks old and it looked beat up!! I dropped my phone once with this case, the case is already super scratched and the phone screen protector shattered in the 2-3 ft drop from my pocket. Get it if you don’t drop your phone (it’s way cute), but don’t get it if you want actual phone protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 22, 2024
Hello, Heather! We are so sorry to hear you experienced a screen protector break following a device drop. If the screen protector is one of our products, please reach out to our CS Team by phone or via chat, and we are happy to help with this via our great warranty!
Written by a customer while visiting otterbox.com
Posted by: Hannah
Verified Purchase:Yes
Have to take off the case to fit any plug in. It’s really annoying
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
Hello Hannah! Thank you for your feedback about the new design for the iPhone 16 Pro Symmetry Series Cactus Leather. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com
Posted by: Curt
Verified Purchase:Yes
Great feel. Not great protection. Dropped once from knee height and the screen protector shattered. The case does not stick out enough in front and provides no protection for the front screen.
Response from otterbox.comBy Customer Service, Customer Service, October 14, 2024
Hello, Curt! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Lisa
Verified Purchase:Yes
Felt like cardboard. Too bulky for my preference. Got this after Apple recommended once they discontinued their leather case. Totally different.
Response from otterbox.comBy Customer Service, October 13, 2024
Thank you for your feedback regarding the new Symmetry Cactus Leather for MagSafe Series. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Zach W
Verified Purchase:Yes
When the iPhone 16 Pro first came out, there were limited case options, so I decided to try this one. Unfortunately, the plant leather doesn’t feel anything like real leather. I didn’t expect it to feel exactly like genuine leather, but this just feels like synthetic plastic material with a texture applied. The case doesn’t hold the phone securely, and I often find myself having to pop it back in slightly. The phone isn’t falling out, but I can feel it floating more than it should. The cutout for the camera button is quite large and obtrusive, making the phone slightly unbalanced to hold. The worst part is that after only a few weeks, the brown color is wearing away to reveal a black layer underneath. I expected better quality from OtterBox, especially for the price. I wouldn’t buy this case again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2024
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Could have been better for the price i am paying.
on October 10, 2024
Posted by: Kaustubh Kalgonda
Verified Purchase:Yes
Case looks nice but fitting could have been better. I feel phone moves little bit inside the case. Also button over silent switch fell off within 3-4 days of use. So that quality could have been better for the price i am paying.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 10, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Isaac
Verified Purchase:Yes
Quality is great but the notch is terrible. Had to return because the awkward exposed area of the phone was not what I would have purchased. Will wait to see if an updated version comes out with a better cut out or a designed covered button.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 9, 2024
Hello Isaac! We are so sorry to hear you needed to make a return. If our Customer Service Team may assist further or help you find a case more to your liking, please do not hesitate to call or reach out via chat as we are always happy to help.
Written by a customer while visiting otterbox.com
Customer Rating
1
Color of button & camera lens surrounds are off
on October 8, 2024
Posted by: KimmyP
Verified Purchase:Yes
I purchased the iPhone 16 Pro Symmetry Cactus Leather case in the color "Foxberry". The order confirmation stated "Maroon Bells", thats confusing, but I was overall happy with the color when I received it. The case has a lightly textured finish which feels good in my hand and is easy to remove from my pocket. The negative is the decorative pieces on this case. The button covers and camera lens surround is a very cheap looking metallic (painted plastic) that does not look good with the case color itself. May not be a huge deal to someone else, but it bothers me so much I don't use this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com