Customer reviews from otterbox.com
OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Average customer rating
2.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
7
4 Stars
2
3 Stars
2
2 Stars
9
1 Star
10
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for OtterBox - Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 - Juniper Sprig
Posted by: Hannah
Verified Purchase:Yes
Have to take off the case to fit any plug in. It’s really annoying
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
Hello Hannah! Thank you for your feedback about the new design for the iPhone 16 Pro Symmetry Series Cactus Leather. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com
Posted by: Heather Gray
Verified Purchase:Yes
This case is super cute. My sister in had it and I thought she had it for a while so I bought it. Hers looked beat up, but being under the impression that she had it for a while I didn’t mind. Turns out, her case was a few weeks old and it looked beat up!! I dropped my phone once with this case, the case is already super scratched and the phone screen protector shattered in the 2-3 ft drop from my pocket. Get it if you don’t drop your phone (it’s way cute), but don’t get it if you want actual phone protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 22, 2024
Hello, Heather! We are so sorry to hear you experienced a screen protector break following a device drop. If the screen protector is one of our products, please reach out to our CS Team by phone or via chat, and we are happy to help with this via our great warranty!
Written by a customer while visiting otterbox.com
Posted by: Alison
Verified Purchase:Yes
This case is no where near as good as any other otterbox case I’ve had. I’ve always used these cases and never had an issue. I’m pretty rough with my phones and normally the case protects it so well my screen protector doesn’t even crack when I drop my phone. I wouldn’t buy this case again and recommend you don’t waste your money on this.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 21, 2024
Hello, Alison! We are so sorry to hear that you are experiencing an issue with this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Avzp
Verified Purchase:Yes
The color was not quite as expected - it was more blue than green and looked different in person. The case is sleek and I like the texture.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Natalie
Verified Purchase:Yes
Chipped and scratched immediately. The metal by the camera surround looks so bad after just a week and the leather is already chipped and worn around the phone.
Response from otterbox.comBy Customer Service, October 22, 2024
Hello Natalie! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this
Written by a customer while visiting otterbox.com
Posted by: MK123456789
Verified Purchase:Yes
Nice texture but lacking depth that would protect the camera lenses and some areas of the sides. Also, it’s not a perfect fit and sometimes I have to push the phone back into the case. It doesn’t feel like it’ll fall out, just not as stable as it could be. I wouldn’t purchase this case again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 22, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: VeKo
Verified Purchase:Yes
USBc hole is not big enough. Some USBc cables are not fitting.
Response from otterbox.comBy Customer Service, October 31, 2024
Hello! Thank you for your feedback regarding the size of the USB-C port. We have taken this feedback to our engineers to improve our products.
Written by a customer while visiting otterbox.com
Customer Rating
2
It is not very durable.
on November 3, 2024
Posted by: jeremylocke870
[This review was collected as part of a promotion.] It is not very durable. It is not very durable. It is not very durable. It is not very durable. It is not very durable. It is not very durable. It is not very durable.
Response from influenster.comBy Customer Service, Customer Service, November 4, 2024
Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting influenster.com
