Customer reviews from otterbox.com
OtterBox - Glass for Apple iPhone 16 Pro Max - Clear
Average customer rating
3.1
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
36
4 Stars
3
3 Stars
8
2 Stars
9
1 Star
29
54%of customers recommend this product.
(
26 out of
48)
Customer Reviews for OtterBox - Glass for Apple iPhone 16 Pro Max - Clear
Posted by: Gavin
Verified Purchase:Yes
Weak glass broke just as quick as Amazon brand would not recommend
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 20, 2025
We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: ODouglas
Verified Purchase:Yes
The glass was easy to put on and seems like it will protect the face of my phone for a long time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ooops
Verified Purchase:Yes
Dropped by accident 3.5 feet. No problems so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John A
Verified Purchase:Yes
Defective. Couldn't get left side edge to adhere to phone screen. I don't need a replacement. I returned item. Over three weeks and haven't received a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 7, 2025
Hello! Thank you for the feedback on our Premium Glass Screen Protector! Our Otters are diligently working on your request for return and are always more than happy to answer any questions you may have!
Written by a customer while visiting otterbox.com
Customer Rating
3
Can’t really test the glass when the case is bad
on March 26, 2025
Posted by: Joe S
Verified Purchase:Yes
I can’t really testify to the durability since the screen protector was broken within 10 days and my wife’s only lasted four days. The issue wasn’t the screen protectors, but a poor design of the Otterbox Defender for the iPhone 16 Pro Max. There is a cutout in the side of the case for the camera button, that leaves the edge of the screen protector exposed. This is the exact spot where both screen protectors began cracking. An online search of Apple iPhone 16 Pro Max users cited similar failures of the screen protectors they were using, where their cell phone case has a cutout on the lower right edge for the camera button.
Response from otterbox.comBy Customer Service, March 28, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Frank
Verified Purchase:Yes
I just ordered one more, but this is the last time. The screen protectors, no matter the "quality", just don't hold up. This one cracked in 2 places within a week of it being installed. Then, the warranty demands are nuts. Warranty on a screen protector a complete illusion.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 25, 2025
Hello, Frank! Thank you for your feedback; we have taken it to the company for future consideration. We are always trying to make our warranty process as simple as possible. Please reach out to our Customer Service team via chat if you need any further assistance!
Written by a customer while visiting otterbox.com
Posted by: Denesy Dorantes
Verified Purchase:Yes
Purchased the screen protector. Was not impressed. I accidentally dropped my phone the second day purchasing it and it cracked, even with a phone protector on it.
Response from otterbox.comBy Customer Service, August 25, 2025
Hello, Denesy! We’re sorry to hear about your damaged device. Our products are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new screen protector.
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
It didn’t even cover the whole screen pointless production
Response from otterbox.comBy Customer Service, September 4, 2025
Hello Eric! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com