Customer reviews from LEGO
LEGO - Icons Lord of the Rings Barad-dûr Building Set 10333
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
206
4 Stars
16
3 Stars
6
2 Stars
1
1 Star
9
93%of customers recommend this product.
(
222 out of
238)
Customer Reviews for LEGO - Icons Lord of the Rings Barad-dûr Building Set 10333
Customer Rating
4
Amazing but missing the promised gift
on June 7, 2024
Posted by: Kylian
The Barad-Dûr set is stunning, as a huge fan of the universe and a huge Lego fan, it’s a great pleasure to build THE tower and discover all the little Easter eggs hidden by Lego.
However, I am quite disappointed because I order the 1st June and the Fell Beast gift promised was still announced in the page while I ordered but like many others, did receive nothing.
However, I am quite disappointed because I order the 1st June and the Fell Beast gift promised was still announced in the page while I ordered but like many others, did receive nothing.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
Very Upset
on January 17, 2025
Posted by: BillyR.
Verified Purchase:No
This is a fantastic looking set (so far, I haven’t been able to finish building it yet) and I am a fan of the Lord of the Rings so I purchased this right when it was released. I was hoping to finish building it on Christmas break from college and that did not happen because I have had to make 3 separate missing piece requests already - and they take around 1-3 weeks to arrive. I’ve still got 10 bags left to build (currently waiting for a piece) and am hoping I don’t have to order more missing pieces. I’ve never had this issue before with a Lego set and shouldn’t be having this issue with a set with that price tag. This would’ve been a 5 star review had the set not been incomplete. I hope Lego can fix this issue.
I would recommend this to a friend!
Response from LEGOBy Alina, LEGO® Customer Service, January 18, 2025
We're sorry to hear you've had to pause your build multiple times due to missing pieces. That's definitely not the experience we want our fans to have. We appreciate you letting us know about these issues, as quality is extremely important to us. We'll make sure to pass this information on to our quality control team. If you need any further assistance with your build or have any other concerns, please don't hesitate to reach out to us at LEGO.build/Service-BV. We're here to help ensure you can enjoy your LEGO® experience to the fullest.
Written by a customer while visiting LEGO
Customer Rating
3
Decent set, some elements of the design are poor
on June 8, 2024
Posted by: WilliamShakespeare
The technic designs on the bottom floor are very poor. It is very disappointing when lego designers don't take into account the flex of plastic when designing things with technic functions. The doors don't close properly, and when using the function to open them is moves and flexes pieces, as the connections are not strong in that area. Using a set as intended should never cause connections to become weaker.
No, I would not recommend this to a friend.
Response from LEGOBy Sam, LEGO® Customer Service, June 10, 2024
We’re sorry to hear you’re not happy with your LEGO® The Lord of the Rings: Barad-dûr™ set. We’re passionate about making every LEGO toy imaginative, creative and most of all, fun. Your feedback will help us make our sets even better in the future.
Written by a customer while visiting LEGO
Customer Rating
1
missing parts
on June 20, 2024
Posted by: legomom476
My son saved his money to buy this. Finally received it today. He's on bag #8 and so far has 3 missing pieces and the Frodo minifig doesn't have the correct face. For the outrageous price I am highly disappointed!
No, I would not recommend this to a friend.
Response from LEGOBy Elizabeth, LEGO® Customer Service, July 16, 2024
Looks like the ring may be over powering the bricks! Reach out to LEGO.build/Service-BV so we can get your pieces restored.
Written by a customer while visiting LEGO
Customer Rating
4
Wish it was all black
on June 17, 2024
Posted by: Raffe
My only complaint is the light grey "scar" that cuts across the facade. It detracts from how large and imposing the tower is. Dark grey might have been better, but all-black would have been best. I'll be ordering dark grey pieces to see if it looks better, or modifying it with all black. It's really a bummer too, as without the "scar" it would be a truly magnificent piece.
I would recommend this to a friend!
Response from LEGOBy Sam, LEGO® Customer Service, June 18, 2024
Thanks for letting us know how much fun you had building The Lord of the Rings: Barad-dûr™ set. We’re sorry it’s not quite how you’d like it, but your feedback will help us make improvements in future sets.
Written by a customer while visiting LEGO
Customer Rating
1
Missing pieces
on June 7, 2024
Posted by: EmperorWiseSoap103
The packaging was great but that's so far the only thing thats good. I am barely on the 3rd bag and I'm already missing pieces and I can't even place them as missing because you need to know the number for the pieces and they don't even have them listed in the booklets. Not only that I bought this the first day it dropped and it was advertised that you get a free fell beast set and I didn't receive one. Horrible advertising I was so happy about that since they're sold out and then i didn't get anything but missing pieces. And this is my first build I buy online too. And now I don't know if I want to purchase more.
No, I would not recommend this to a friend.
Response from LEGOBy Haeun, LEGO® Customer Service, June 9, 2024
Thanks for letting us know your set wasn't complete. It seems like you're missing a part number 6252040. Visit LEGO.build/BricksPieces-BV to request a replacement piece free of charge and let us know if you need a further help.
Written by a customer while visiting LEGO
Customer Rating
1
Very disappointed in Lego!
on June 16, 2024
Posted by: AdmiralSwiftDrillex105
Specifically ordered early for the Nazgûl promotion only to find out they made so few the promotion lasted half a day instead of multiple days. Nothing on their website said the promotion had ended. Very poor form Lego! Terrible way to treat your customers.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, July 18, 2024
We apologize that you missed out on The Fell Beast item and really appreciate your feedback about the experience. The excitement around the item was much higher than expected, so it did go out of stock rather quickly. Your comments will be shared with the right teams to help improve future experiences.
Written by a customer while visiting LEGO
Customer Rating
3
Another poorly designed Lego set
on January 7, 2025
Posted by: Experiment 626
Verified Purchase:No
Instead of building the sides into the build let’s have your stretch them till the snap in or fly all over the place
Lego hire better designers course the ones you have now aren’t worth the money your paying them
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO