Customer reviews from Samsung US
Samsung - Bespoke Smart Slide-In Electric Range 6.3 cu. ft. with Air Sous Vide & Air Fry - Matte Black Steel
Average customer rating
4.4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
46
4 Stars
1
3 Stars
0
2 Stars
4
1 Star
6
86%of customers recommend this product.
(
42 out of
49)
Customer Reviews for Samsung - Bespoke Smart Slide-In Electric Range 6.3 cu. ft. with Air Sous Vide & Air Fry - Matte Black Steel
Customer Rating
5
stylish and useful
on January 17, 2025
Posted by: bodydoc
[This review was collected as part of a promotion.] I have been so happy with this. I am kicking myself for not upgrading sooner. I highly recommend this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not sure
on January 15, 2025
Posted by: Hahaha
from Homr
Bought this in October. Didn't even last 21/2months. I was cooking on the top thr unit started smoking from under the nobs then a spark and triggered the breaker off. Easy fire starter. Seems like electrical issue. Didn't feel safe having this unit in my home.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 16, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148173775) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148173775) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful unit that's not without flaws.
on January 2, 2025
Posted by: popdropski
[This review was collected as part of a promotion.] Really enjoy this unit so far. A few things thatcould be improved- you can easily turn on the burners by accidentally hitting them, it does not jump out at you that a burner is still hot. Overall it's been great.
Written by a customer while visiting Samsung US
Customer Rating
5
very happy with the convection and air features
on October 28, 2024
Posted by: Maverick
[This review was collected as part of a promotion.] We had this range for 3 months, What a great product.
Written by a customer while visiting Samsung US
Customer Rating
2
WOULD NOT BUY AGAIN
on October 19, 2024
Posted by: Vidley
from Loganville, Georgia
Nice features and pretty but impossible to keep stove top clean, you look at it and gets dirty. Alos the knobs are cheap, the lettering wears off when cleaned, they grow wobbly over time and are easily turned on by accident. Buying upgraded replacement knob is impossible due to the 3-element large eye knob being unavailable, your only choice is OEM knob from Samsung which have the issues I just spoke of. I love Samsung electronics but would never purchase appliances from them again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy SEA Care, October 22, 2024
Hello Vidley,
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
So pleased!
on October 15, 2024
Posted by: gibiss
[This review was collected as part of a promotion.] I can honestly say I am beyond pleased with our new stove. I had some concerns at first with its design since it has the knobs on the front of the stove. I have a young child in the home and was afraid he would mess with it or turn it on but the pinch and twist knobs have done wonders and are so far, my favorite safety feature of the stove. Its very user friendly and has a multitude of settings for me to choose from when I'm cooking.
I like the overall aesthetic of the stove and it fits into our kitchen design pretty well too, which is a bonus! Its design is simple and a bit modern. It doesn't have the raised back piece most stoves have and instead the oven ventilation is to the back on top. It doesn't get hot spots on the corners while I cook and I really like have it being designed this way makes it flush with my counter top. It makes my life easier when cleaning.
It isn't induction, it's electric, but it has the hot surface sensor clearly displayed which helps my children know not to be near the stove while I'm cooking if the cook top is still hot. The very first time we cooked with it my children wanted to try it out. They accidentally made a mess while cooking and it was very easy to clean. Safety and convenience are a big deal for me in my busy life.
I was able to set the stove up on the Smart Things app. I can't star or preheat the stove unless I'm home obviously (that wouldnt be safe) but being able to set up the cook time, type, and temp from wherever I am be it out running errands or at work and calling home to have my teenage son simply press the button to start it so it's preheated before I get home has been wonderful!
The express burner for boiling works wonders. I had a lot of water boiling within 6 minutes and it would have taken double or triple the time on my old stove! It has been a great addition for our household and we have been beyond pleased with its performance!
I have a hard time making puchases. I over think all the details and worry I will suffer from buyers remorse but with this stove I can say I haven't regretted it one bit. I look forward to cooking many meals with it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great features!
on October 14, 2024
Posted by: lawmaria
from Sinking Spring
[This review was collected as part of a promotion.] The Samsung electric range that has an air fryer in it is amazing. I love it. It is exceptional kitchen appliance for me that has style and functionality. Its sleek and modern look complements any kitchen décor, and it fits well. The key features are the advanced smart features, this model allows you to control various settings remotely via a dedicated app. Whether you're at home or on the go, you can adjust temperatures, settings, or even start the appliance before you arrive home, making meal prep more convenient, which is crazy that a range can do this. The range is designed to be energy-efficient, saving you on utility costs. It is
User-Friendly with a clear and clean looking display that helps you navigate through its various modes. The control panel is easy to read and use, even for those who are not tech-savvy. So many multiple Cooking Modes to choose from like convection, baking, broiling, and more like the air fryer which is my favorite. Also has a self-cleaning feature, which takes the hassle out of cleaning up after use. Such an amazing appliance, I recommend this range.
User-Friendly with a clear and clean looking display that helps you navigate through its various modes. The control panel is easy to read and use, even for those who are not tech-savvy. So many multiple Cooking Modes to choose from like convection, baking, broiling, and more like the air fryer which is my favorite. Also has a self-cleaning feature, which takes the hassle out of cleaning up after use. Such an amazing appliance, I recommend this range.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
New Sleek Design
on October 14, 2024
Posted by: neha105
from Kansas City
[This review was collected as part of a promotion.] The smart Samsung electric range is here and I am very impressed. The most impressive to me is the food warmer and the built on air fryer. I could not even imagine the concept of having an air fryer built into the oven. This has helped me reduce one appliance from the countertop. The mess of added wires and the fear of tripping the circuit breaker. The built in app helps the family know when the appliance is power on or off. The dimensions are super accurate. The sleek design leaves very few sharp edges. The color scheme is the crucial look. The knobs are designed with safety in mind. They have a two step to squeeze the button and then twist to turn on the burner. This helps me to prevent accidentally push and twist. The built in select cleaning feature is more refined to clean the oven more thoroughly and quickly. Much better than the previous stove oven I owned.
I would recommend this to a friend!
Written by a customer while visiting The Insiders