Customer reviews from Samsung US
Samsung - Bespoke Smart Slide-In Electric Range 6.3 cu. ft. with Air Sous Vide & Air Fry - Matte Black Steel
Average customer rating
4.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
45
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
3
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Samsung - Bespoke Smart Slide-In Electric Range 6.3 cu. ft. with Air Sous Vide & Air Fry - Matte Black Steel
Customer Rating
5
Beautiful and powerful
on May 29, 2024
Posted by: Phil
from Bay Village, Ohio
[This review was collected as part of a promotion.] We purchased this range for our new home and it has brought a level of refinement and modernity to our kitchen that has been truly rewarding. The quick boil element performs admirably and the ability to air fry has added a new variety of dinner options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PROCCESS OF REGISTERING
on June 2, 2024
Posted by: IMPOSSIBLE TO FIND HELP
PRODUCT IS FINE BUYING ONLINE AND TRYING TO REGISTER IT FOR WARRENTY IS A HORROR.
BY THE WAY THE TWO YEAR PLUS IS REALLY ONLY ONE YEAR.
Response from Samsung USBy Samsung Care, June 3, 2024
Hello,
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
WOULD NOT BUY AGAIN
on October 19, 2024
Posted by: Vidley
from Loganville, Georgia
Nice features and pretty but impossible to keep stove top clean, you look at it and gets dirty. Alos the knobs are cheap, the lettering wears off when cleaned, they grow wobbly over time and are easily turned on by accident. Buying upgraded replacement knob is impossible due to the 3-element large eye knob being unavailable, your only choice is OEM knob from Samsung which have the issues I just spoke of. I love Samsung electronics but would never purchase appliances from them again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy SEA Care, October 22, 2024
Hello Vidley,
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great feautures
on May 20, 2024
Posted by: Tatiana
[This review was collected as part of a promotion.] Beautiful appliances. Very spacious inside. Easy to use and to connect to the application on your phone. Also easy to keep clean
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Range Love
on August 12, 2024
Posted by: Cbz48
from Portland, Or.
[This review was collected as part of a promotion.] We have enjoyed our new stove even more than we thought we would.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this
on April 30, 2024
Posted by: Estherfp002
from Avondale
[This review was collected as part of a promotion.] Bespoke Samsung has taken over in so many good ways over the past year. I’ve greatly enjoyed testing out the new version that Samsung comes out with in particular the electric stove has tons of great features that makes cooking less like a job. The air fry has turned my lifestyle upside down! I can enjoy healthier meals for me and my family along with feeding more by the style of your untraditional 5 burners and that’s what makes me so happy with better settings for faster cooking boils. The integrated knobs keeps me less worries about accidentally having my kids running around and pushing one. My family recently tackled the fun with cooking a brisket indoors with the new stove and loved the outcome because of Smartapp connectivity we were mindful about not undercooking or overcooking due to live updates and feedback about the temperature control and what the stove should do after it finished its cook time. The self cleaning really became a helping hand by completely removing the smell or grease residue from the brisket. I can’t imagine how much more effective it would be after this.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love it!
on May 9, 2024
Posted by: Jaymeox1
from Felton
[This review was collected as part of a promotion.] This range is so beautiful! I love being able to lock the door especially with having littles around and I also love that the nobs lock as well. I think the app is a very cool feature since I can control the oven directly from my phone. I love having the air fry option for when I have to cook a larger quantity and can’t use my small one. I also love how many different options and settings there are!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung put the Joy in cooking
on May 14, 2024
Posted by: Anonymous
from Forest Grove
[This review was collected as part of a promotion.] I am beyond obsessed with this Samsung Bespoke electric range! The AirFry setting has been my favorite go to setting. The large tray allows for an easier spread of food and faster AirFrying for the whole family! Bags of fries are perfectly crispy all through because you can separate them. I also have gotten a perfectly even bake on the cookies I make. No matter where they are on the pan they are the same even cook! The bread proofing setting works just as good as my bread proofer but allows for so much more room to proof! The sous vide holds the perfect sous vide temp and cooks the meat perfectly. I love the creativity that this oven has opened for me! I use the SmartThings app which is amazing! Turn on the remote setting on the oven and I can preheat my oven on the way home from picking up pizza. Or when I know I’m making dinner I can preheat from upstairs while doing laundry. Multitasking has never been easier! I love the notifications when the stovetop is turned on. Perfect if you have kids in the house or if you want to know when someone is making you food. The knobs are quite large and I seem to bump into them a lot but they are “child proof” and you have to pinch and push in and turn. So when bumping them it doesn’t seem to turn them on or anything. The settings on the front are sensitive and I have accidentally turned the oven on though. But those small design issues are nothing in comparison to how much I love this stove! The bottom warming drawer is larger than it looks and slides in and out perfectly! I honestly LOVE this stove! Crisp, clean, and white with black. Beautiful is an understatement! The worst thing about it is trying to figure out what I want to cook next!! I HIGHLY recommend!
I would recommend this to a friend!
Written by a customer while visiting The Insiders