Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
823
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
719 out of
786)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Do not like the features
on November 7, 2022
Posted by: Disappointed
from Fl
[This review was collected as part of a promotion.] Terribly dissatisfied and disappointed.
I will not write a book.
I will not write a book.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 14, 2022
Greetings,
We appreciate you addressing your insight about the range. We're here to here to help in the best way possible.
It would be great to speak with you about your unit to determine how we can assist you better.
Please feel free to get back to us the soonest possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145144686, to help our team pull up your information.
Have a great day.
^Chrystel
We appreciate you addressing your insight about the range. We're here to here to help in the best way possible.
It would be great to speak with you about your unit to determine how we can assist you better.
Please feel free to get back to us the soonest possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145144686, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new Samsung Range
on November 8, 2022
Posted by: Me Price
from Ohio
[This review was collected as part of a promotion.] Bought my new 2 months ago and I love all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best range ever!!
on November 8, 2022
Posted by: Jay Jay
from Williston SC
[This review was collected as part of a promotion.] Got this range from my daughter, it's the best range we have ever owned. Still learning about it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range !! Love the air fry feature !!!
on November 9, 2022
Posted by: Luv to cook
from Boynton Beach FL.
[This review was collected as part of a promotion.] Looks great , and performs well. Really like that I no longer have to clutter my countertop with the large air fryer I had,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of self clean
on November 13, 2022
Posted by: Polarbear17
from Mechanicsville, MD
Two months after warranty expired I ran the 2-hour self clean cycle for the first time and the middle pane of glass on the door shattered dropping glass everywhere.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
4
Response from Samsung USBy Camille , Samsung Care, March 31, 2023
Thank you for your input. Let's go ahead and provide the information you need.
Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details.
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details.
Dos and don'ts for using the Self-Clean oven feature | Samsung US
https://www.youtube.com/watch?v=CO3md9_f9FI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145621198) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details.
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details.
Dos and don'ts for using the Self-Clean oven feature | Samsung US
https://www.youtube.com/watch?v=CO3md9_f9FI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145621198) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
I do not recommend
on November 20, 2022
Posted by: LAMA
from Boston, MA
I do not recommend this product. I agree with many of the other 1-star reviews about 1) streaks within the glass door after one use and Samsung service says its not a design flaw; 2) easy scratching on the cook top even though the customer uses proper cleaning tools and lifts pans instead of pushing on the glass top. These happened to us. In addition, the clock light went out just two days after the warranty expired. And the stainless steel is clearly not fingerprint-less. It's the most difficult stainless steel to clean. Constantly full of streaks and fingerprints.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 25, 2022
We're glad that you brought this up, Lama! We'll be happy to assist you with this.
Below is a guide on how to properly clean the Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Cleaning and maintaining the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.youtube.com/watch?v=b_dExUhgeus
You may also watch our youtube video on how to use the Steam clean feature:
https://www.youtube.com/watch?v=DW1IWgIWhF8
To fix the display of the clock, please refer to the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145183595, to help our team pull up your information.
Have a great day.
^Chrystel
Below is a guide on how to properly clean the Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Cleaning and maintaining the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.youtube.com/watch?v=b_dExUhgeus
You may also watch our youtube video on how to use the Steam clean feature:
https://www.youtube.com/watch?v=DW1IWgIWhF8
To fix the display of the clock, please refer to the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145183595, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Looks nice but isn't awesome
on November 22, 2022
Posted by: DuckweedDiva
from Melbourne, Florida
It doesn't hold temperature well and is generally cooler than it is set to be. The burners take a very long time to heat up compared to our previous range of another brand. It looks nice but I am not overly impressed with how it works.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel Mae, Samsung Care, November 28, 2022
Your review keeps us on track, DuckweedDiva. Let's make your cooking experience the best!
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Had a bad experience
on November 25, 2022
Posted by: Fcap14
We have a new air fryer range. We like the range a lot. There is plenty of room on the cook top and heats food rapidly. The thing that upset us the most, was cooking a turkey on air fry. It is advertised that you can fry one. Besides filing the house with smoke, it covered the inside of the oven with a layer of grease. Wait it gets better, now you have to clean the oven. The house gets filled again with smoke. DO NOT FRY A TURKEY IN THE OVEN.
Response from Samsung USBy Chrystel Mae, Samsung Care, November 30, 2022
We want you to be satisfied with what you paid for your range, Fcap14. We recommend following the links below to maximize your cooking experience with the unit.
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US