Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,010 Reviews)
Rating breakdown 1,010 reviews
5 Stars
771
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
674 out of
731)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
BROKE AFTER LESS THAN 3 Months
on September 26, 2023
Posted by: CoffeeConsumer
from Kona, Hawaii
I purchased this item brand new on June 23rd, 2023. It was working great until this afternoon. I turned on the air fry option, and it stopped working. The clock turned off, the buttons stopped working, and the oven light and fan stayed on. The oven locked, and nothing worked. I tried the breaker, the oven came back on the same, none of the buttons worked, and the fan and light were still on. I chatted with support, they were not able to help and claimed the warranty was out when it wasn't. They also asked several of the same question multiple times after it had been answered. It seemed like the person was in multiple conversations at once.... would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
Hi there,
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of Self Clean
on November 14, 2022
Posted by: Polarbear17
from Mechanicsville, MD
I ran the 2-hour self clean cycle for the first time and the middle pane of glass on the door shattered dropping glass everywhere.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
4
Response from Samsung USBy Chrystel Mae, Samsung Care, November 18, 2022
Thank you for updating us about the condition of your appliance, Polarbear17. We would love to speak with you about your unit to determine how we can best assist you.
If you like to have it replaced or purchase the compatible glass for the range, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145161402, to help our team pull up your information.
Have a great day.
^Chrystel
If you like to have it replaced or purchase the compatible glass for the range, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145161402, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Be ready to become a alive keeping it clean.
on August 14, 2023
Posted by: Izzy
from Miami Florida
[This review was collected as part of a promotion.] I bought this stove 4 month ago and just recently installed it. Extremely disappointed with the glass top. Had to have it replaced ajust after 2 weeks of use. Even after replacement we are slaves keeping it clean. Everything sticks to it and hard to keep cleans We even bought a new set of pots and pans thinking it would help, but makes no difference. Smudges with everything.We replaced our 10 year old GE glass top stove as we remolded our kitchen and wanted new appliances.
Beautiful product but be ready suffer cleaning it.
If we could return it we would.
Beautiful product but be ready suffer cleaning it.
If we could return it we would.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Ernest, Customer care, August 17, 2023
We understand that having a pristine cooktop is what you want, Izzy. We want to help ensure your cooktop is in tip-top condition.
I have provided a link below that will help guide you in ensuring the cooktop stays sparkly clean. Please watch the video and check the hyperlinks for more details on maintaining your cooktop.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146162735) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link below that will help guide you in ensuring the cooktop stays sparkly clean. Please watch the video and check the hyperlinks for more details on maintaining your cooktop.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146162735) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Bubbles on the cooktop
on September 19, 2023
Posted by: Jayrapirap
from Rensselaer, NY
[This review was collected as part of a promotion.] After a few use, showing some signs of bubbles on the cooktop
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
Good day,
We care about the cooktop's surface. Let's get you the help you need, Jayrapirap.
We strongly suggest visiting this guide below to help you with the cooktop and which steps to take. Also, kindly click the embedded "Cleaning the cooktop" link for further details.
Electric cooktop is bubbling under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146311351, to help our team pull up your information.
Have a great day!
^Chrystel
We care about the cooktop's surface. Let's get you the help you need, Jayrapirap.
We strongly suggest visiting this guide below to help you with the cooktop and which steps to take. Also, kindly click the embedded "Cleaning the cooktop" link for further details.
Electric cooktop is bubbling under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146311351, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love - Love - Love our new range
on June 28, 2021
Posted by: AmateurChef
from Muncie IN
[This review was collected as part of a promotion.] We received this range two weeks ago. The features are wonderful. The first thing we did was use the air fry feature to fix french fries. They were great. Made pasta the next night just to see if the range really did bring water to a boil quickly. Boy did it ever. I checked the oven temp with an oven thermometer and it was spot on. I really appreciated that after years of using an oven that never was. These will be what we use most often, but I am looking forward to trying out other features especially the dehydrator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic upgrade
on June 29, 2021
Posted by: marktech
from Alameda
Gender:Male
[This review was collected as part of a promotion.] I have the Samsung Electric Range, and upgraded from my old electric range. I'm glad I did as this range has exceeded my expectations. Here's a breakdown of some thoughts I had:
Installation was a breeze as all it had was a power cord to connect. I'm glad I didn't have a gas line to deal with as this really couldn't be any simpler. Just make sure you measure your own countertops to see how the range will fit in your kitchen.
Functionality is great! Does all the basic oven and range functions and more! Self clean and Steam clean are luxuries with this, as is the Convection Over and Airfry capabilities. Rapid Boil and Fast Boil are great additions too, as electric ranges in the past, have been known to be slower than gas counterparts.
Smart home capabilities are just OK. I did install and set up the app, but functionality does seem a bit basic. One safety feature I REALLY like is the fact that you can check your app and turn OFF the oven in case you left it on and left the house. I haven't been able to figure out if you can do that with the cooktop yet, but the Oven is a great start.
I really enjoy the clean look of the range and the spacious oven. The display is bright, and the buttons seems to be almost touch sensitive. Design is clean, superb and should fit any modern kitchen.
Drawbacks: The app needs work, and the sound jingles when the oven reaches temp, or when the cook timer is done is pretty bad. I wish there was a way to change it, but its still a distinguishable alert at the least.
Overall, I'm very pleased with this upgrade and feel confident that this will last many years. My critiques are just 'nice to haves' and haven't run into any dealbreakers so far. Ultimately, I do appreciate the speeds and cooking capabilities of this stove, which is essentially its core job, so all the other things are nice things to have to build out a better feature set. Well done!
Written by a customer while visiting The Insiders
Customer Rating
3
Just OK
on January 3, 2022
Posted by: PlumberMike
from Hartford, WI
[This review was collected as part of a promotion.] The range top is hard to clean; had a boil over (water from pasta) and it took way too much time and effort to clean it up
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, January 5, 2022
We appreciate your feedback on the freestanding electric range. This seems like something we should look into, so we can make this unit more user-friendly. We really appreciate you bringing this to our attention. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and powerful
on May 29, 2024
Posted by: Phil
from Bay Village, Ohio
[This review was collected as part of a promotion.] We purchased this range for our new home and it has brought a level of refinement and modernity to our kitchen that has been truly rewarding. The quick boil element performs admirably and the ability to air fry has added a new variety of dinner options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US