Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,093 Reviews)
Rating breakdown 2,093 reviews
5 Stars
1,563
4 Stars
327
3 Stars
70
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,406 out of
1,540)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Slippery griddle
on July 14, 2021
Posted by: The Cook
from Deptford, NJ
[This review was collected as part of a promotion.] We purchased this model a month ago and are very pleased with it. The simmer burner is great for keeping a pot of stew at just the right temperature.The large front burner is great for melting most metals to cast small objects, but a bit large for most pots, although the 20 quart and 32 quart pots do well on it.
Our major complaint is that the griddle is very slippery. Fried eggs tend to skip off onto the stove when trying to turn them.
Be careful when using the timer while baking. If you push the "OFF" button to turn the timer off, you will also shut off the oven. Use the "TIMER OFF" button by holding the "TIMER" button for 3-4 seconds. That way the oven will continue to run. Learned this the hard way when the quiche would not brown.
Our major complaint is that the griddle is very slippery. Fried eggs tend to skip off onto the stove when trying to turn them.
Be careful when using the timer while baking. If you push the "OFF" button to turn the timer off, you will also shut off the oven. Use the "TIMER OFF" button by holding the "TIMER" button for 3-4 seconds. That way the oven will continue to run. Learned this the hard way when the quiche would not brown.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly needing repair
on January 18, 2022
Posted by: Robert
from Lawton, Oklahoma
[This review was collected as part of a promotion.] Still under 6 months old and has been serviced twice. First time oven light malfunction and now cf2 code which won’t even let us operate the oven. So far a very bad experience with this appliance.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsungcare, January 19, 2022
Hello; I apologize for the bad experience you had to endure. I know it is not easy going through the service process twice. It sounds like we are still assisting you with this matter. To chat with our Social Media team. Please use the information below to speak with us. Thank you for being a Samsung customer. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144091837
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144091837
Written by a customer while visiting Samsung US
Customer Rating
1
BROKE AFTER LESS THAN 3 Months
on September 26, 2023
Posted by: CoffeeConsumer
from Kona, Hawaii
I purchased this item brand new on June 23rd, 2023. It was working great until this afternoon. I turned on the air fry option, and it stopped working. The clock turned off, the buttons stopped working, and the oven light and fan stayed on. The oven locked, and nothing worked. I tried the breaker, the oven came back on the same, none of the buttons worked, and the fan and light were still on. I chatted with support, they were not able to help and claimed the warranty was out when it wasn't. They also asked several of the same question multiple times after it had been answered. It seemed like the person was in multiple conversations at once.... would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
Hi there,
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of Self Clean
on November 14, 2022
Posted by: Polarbear17
from Mechanicsville, MD
I ran the 2-hour self clean cycle for the first time and the middle pane of glass on the door shattered dropping glass everywhere.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
4
Response from Samsung USBy Chrystel Mae, Samsung Care, November 18, 2022
Thank you for updating us about the condition of your appliance, Polarbear17. We would love to speak with you about your unit to determine how we can best assist you.
If you like to have it replaced or purchase the compatible glass for the range, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145161402, to help our team pull up your information.
Have a great day.
^Chrystel
If you like to have it replaced or purchase the compatible glass for the range, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST
2. https://www.samsungparts.com/Default.aspx
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145161402, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Be ready to become a alive keeping it clean.
on August 14, 2023
Posted by: Izzy
from Miami Florida
[This review was collected as part of a promotion.] I bought this stove 4 month ago and just recently installed it. Extremely disappointed with the glass top. Had to have it replaced ajust after 2 weeks of use. Even after replacement we are slaves keeping it clean. Everything sticks to it and hard to keep cleans We even bought a new set of pots and pans thinking it would help, but makes no difference. Smudges with everything.We replaced our 10 year old GE glass top stove as we remolded our kitchen and wanted new appliances.
Beautiful product but be ready suffer cleaning it.
If we could return it we would.
Beautiful product but be ready suffer cleaning it.
If we could return it we would.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Ernest, Customer care, August 17, 2023
We understand that having a pristine cooktop is what you want, Izzy. We want to help ensure your cooktop is in tip-top condition.
I have provided a link below that will help guide you in ensuring the cooktop stays sparkly clean. Please watch the video and check the hyperlinks for more details on maintaining your cooktop.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146162735) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link below that will help guide you in ensuring the cooktop stays sparkly clean. Please watch the video and check the hyperlinks for more details on maintaining your cooktop.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146162735) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Bubbles on the cooktop
on September 19, 2023
Posted by: Jayrapirap
from Rensselaer, NY
[This review was collected as part of a promotion.] After a few use, showing some signs of bubbles on the cooktop
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
Good day,
We care about the cooktop's surface. Let's get you the help you need, Jayrapirap.
We strongly suggest visiting this guide below to help you with the cooktop and which steps to take. Also, kindly click the embedded "Cleaning the cooktop" link for further details.
Electric cooktop is bubbling under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146311351, to help our team pull up your information.
Have a great day!
^Chrystel
We care about the cooktop's surface. Let's get you the help you need, Jayrapirap.
We strongly suggest visiting this guide below to help you with the cooktop and which steps to take. Also, kindly click the embedded "Cleaning the cooktop" link for further details.
Electric cooktop is bubbling under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146311351, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love - Love - Love our new range
on June 28, 2021
Posted by: AmateurChef
from Muncie IN
[This review was collected as part of a promotion.] We received this range two weeks ago. The features are wonderful. The first thing we did was use the air fry feature to fix french fries. They were great. Made pasta the next night just to see if the range really did bring water to a boil quickly. Boy did it ever. I checked the oven temp with an oven thermometer and it was spot on. I really appreciated that after years of using an oven that never was. These will be what we use most often, but I am looking forward to trying out other features especially the dehydrator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It’s not just a stove!
on January 4, 2022
Posted by: DLillie
from Lawrenceville, GA
[This review was collected as part of a promotion.] This Samsung stove has it ALL!
It’s an oven, it’s a stove, it’s a convection over, it’s an air fryer!!!
Great product, great buy!
It literally has it ALL!
It’s an oven, it’s a stove, it’s a convection over, it’s an air fryer!!!
Great product, great buy!
It literally has it ALL!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US