Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,410 out of
1,545)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Love my new Stove
on October 22, 2021
Posted by: BittyB
from Vancouver
Gender:Female
[This review was collected as part of a promotion.] This thing does everything I want it too, it covers our air fry needs, which frees up a counter space, handles griddle, which lets me get rid of an electric griddle, and does quick boil so there is less wait than the usual glass top. I wish there was a mat to use to protect the bottom of the stove from drips, especially when using the air fryer.
Response from The InsidersBy Pat, Samsung Care, October 25, 2021
We appreciate the feedback on the range. This is very helpful for us to improve. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
5
So quick to heat up.
on October 24, 2021
Posted by: Lowes
from Murrells inlet SC
you can control this stove right from your phone. so you don't have to be home to turn it off. it also heats up instantly. i don't really use air fryer like i thought i would i still use my small one.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 25, 2021
Thank you for taking the time to share this review about your dryer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful stove/oven but...
on October 25, 2021
Posted by: razmatazmania
from Port Byron, NY
there isn't much i don't like about my new "toy", as my husband calls it..lol, but... and to me it is a huge but... i would have thought that the oven would be calibrated at the factory. that would make sense to me... but!!!! my oven is 35 degrees off..i mean..really??!!! and there is no light switch for the oven. there are things that you bake that temperature is critical and every time you open the oven door you loose heat. with such a great (over all) product it seems someone would have caught that in the design process. it might be just me but i think those 2 things should be adjusted - changed or corrected.. however you want to state it. would i buy another one?? i would buy one again but make sure it has an oven light switch...
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy Trisha, Samsung Care, May 13, 2022
Hi razmatazmania,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range oven having temperature issues and for the light switch. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Turn on/Turn off the oven light. See page 15.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144500309
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range oven having temperature issues and for the light switch. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Turn on/Turn off the oven light. See page 15.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144500309
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I really enjoy all the features
on November 1, 2021
Posted by: Skriptz
from Florence, Arizona
[This review was collected as part of a promotion.] So very happy, samsung ovens are the best. Air fry works wonderful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 26, 2021
Thank you for the review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
All the new features
on November 1, 2021
Posted by: Mmtaub
from Sharon,Pa.
[This review was collected as part of a promotion.] Bought about a month ago. Love learning all the new ways to cook and bake.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 29, 2021
We're happy to hear your range has not disappointed you. Keep us posted on your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on November 1, 2021
Posted by: Kimberlynn20
from Rochester, MN
[This review was collected as part of a promotion.] Our stove died a few months ago and we finally settled on this one. It’s an amazing stove with some of the best features! We love how we have a griddle right there for our Sunday morning pancakes!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 1, 2021
We're happy you choose Samsung and appreciate your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Never knew how much I need an oven with an air fry
on November 1, 2021
Posted by: Chez Dad
from Pittsburgh PA
[This review was collected as part of a promotion.] This range is so awesome. The air fryer is so useful when trying to quickly prepare a meal for my two young kids. I bought this as a placeholder until we redo our kitchen but I may just keep it. I am thoroughly impressed with the stovetop power and the wonderful oven.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 30, 2021
That's awesome you are happy with your purchase. Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Features galore with style
on November 1, 2021
Posted by: Dwwalte
from Jonesboro AR
[This review was collected as part of a promotion.] This is my first range purchase. It was the overall features and burner setup that influenced my purchase. Love the Digital settings and Wifi Smart things app. The continues side to side grates are nice. It will serve my family well for years to come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 30, 2021
Performance is key to a happy customer. Thank you for being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US