Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
50 amp and my wires are for 40 amp
on September 9, 2024
Posted by: ariel
from orlando , fl
[This review was collected as part of a promotion.] 50 amp , and my wires are for 40 amp.. is not good
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible cooking temperature range
on September 9, 2024
Posted by: Homeboy45
[This review was collected as part of a promotion.] Not very satisfied with my new stove. It tends to heat up too much and burn food that is being prepared. I have tried several settings for it and there is not an acceptable temp range that works. It is either too cold or too hot.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We understand the importance of having a reliable range at home. We are here to help.
Here is a link to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517415 to help our team pull up your information.
Have a great day.
^Aloe
We understand the importance of having a reliable range at home. We are here to help.
Here is a link to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517415 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Stove
on September 9, 2024
Posted by: My Tavares range
[This review was collected as part of a promotion.] The touch pad doesn't work well.
We have no owners manual to use all the features.
The glass plate keeps coming off.
We have no owners manual to use all the features.
The glass plate keeps coming off.
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We aim to ensure the range works efficiently. Let us take care of the unit.
Here is a link to help you with the range's control panel. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Also, here is the user's manual link for your reference.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517297 to help our team pull up your information.
Have a great day.
^Aloe
We aim to ensure the range works efficiently. Let us take care of the unit.
Here is a link to help you with the range's control panel. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Also, here is the user's manual link for your reference.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517297 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Sensational
on September 9, 2024
Posted by: Grateful2
[This review was collected as part of a promotion.] I brought my Samsung stove in June and I'm very pleased with it!!! I'm so very pleased with all it's features and capabilities.
Written by a customer while visiting Samsung US
Customer Rating
2
Okay
on September 9, 2024
Posted by: Customer
[This review was collected as part of a promotion.] I received this a month ago. It's okay so far scratches easily and air fryer feature isn't that great.
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We all want to maximize the use of our appliances. Let us assist you with the range.
Here are links to help you with the range. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Use Air Fry mode on your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517122 to help our team pull up your information.
Have a great day.
^Aloe
We all want to maximize the use of our appliances. Let us assist you with the range.
Here are links to help you with the range. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Use Air Fry mode on your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517122 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features.
on September 9, 2024
Posted by: Texans1120
from Abilene, Texas
[This review was collected as part of a promotion.] Did an upgrade in the kitchen and replaced the stove, dishwasher and microwave. All with Samsung products and they work great together. With the stove having a built-in air fryer it makes cooking a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice in looks and works well
on September 9, 2024
Posted by: Asad
from Prospect Hts., IL
[This review was collected as part of a promotion.] I bought it earlier this year and am happy with it. My Four-star rating is because of keeping the surface around the burner stain-free. Should I use any special cleaner on this enameled surface? Another minor issue is the rubber bumpers on cast iron grate feet. They seem to melting/sticky due to the heat of hot grates, I plan to call Samsung assuming it is still under warranty. Otherwise completely satisfied. Good product
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features and sleek looks
on September 9, 2024
Posted by: Bklynmayor
from Brooklyn NY
[This review was collected as part of a promotion.] Love this smart range. Very sleek and functions very well especially with the smart things app which lets me know when what I have in the oven is ready.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US